ソフィテル アルジェ ハンマ ガーデン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,196 件のレビュー

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172 Rue Hassiba Benbouali, アルジェ, アルジェリア, 16015 アルジェ, アルジェリア

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ホテルのその他の情報

  • ホワイトシティの中心部に位置しています。

  • El-Hamma Jardin d'Essai植物園へのアクセス

  • テラスでのご朝食。

  • 半屋根付きプール。

当ホテルの客室

ホテル所在地

ソフィテル アルジェ ハンマ ガーデン

172 Rue Hassiba Benbouali, アルジェ, アルジェリア
16015 アルジェ
アルジェリア

GPS:36.750885, 3.072301

電話番号
ファックス +213 21 67 31 42

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,196 件のレビュー

トリップアドバイザーの評価  4.5/5  2,033 件のレビュー

2023エクセレンス認証

Amazing service

トリップアドバイザーの評価 5.0/5

Stay57392874519 ファミリー - トリップアドバイザー認証口コミ

We loved our experience here !!! The atmosphere the service all absolutely top notch . One night booked a reservation at the khaima and it was the perfect pitch to wrap our time in Algiers . We were especially lucky to have the chance to meet the manager Mr Amar Belarbi and his team . We are still talking about your kindness Thank you all may almighty God bless you

Dear Madam, Dear Sir, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers hotel and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us, especially Amar! We are thrilled you enjoyed the Khaima organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure you had a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon! Kind Regards, Malissa HAMANE Guest Experience

A disappointing first-time stay at an Accor property

トリップアドバイザーの評価 2.0/5

Michael_Chrusciel トリップアドバイザー認証口コミ

Positives: The free airport shuttle was a wonderful amenity and went flawlessly in both directions. It was even quite early to pick me up from the airport. The building is in fantastic shape and is simply yet cleanly designed, and the outdoor premises were pristine. The breakfast and dinner buffet staff were very kind, but the breakfast buffet was atrocious. There was no hot food whatsoever, so I just ate cold chicken, cold turkey, and yogurt. The dinner buffet was delectably fantastic, on the other hand. However, at almost $50 per meal, it was outrageously overpriced (even more so than luxurious Las Vegas buffets). Room service was professional, timely, and exceptionally delicious, and it was so nice to be able to try Algerian wine through this service. The lovely housekeeping staff were always cheerful. They did such a thorough job and were super kind and friendly during interactions. Negatives: Communication problems by email beforehand made me nervous to even book the property, as I received contradictory information regarding early check-in, late check-in, and the airport shuttle that wasn't sorted out until a manager intervened several emails later. This was hugely stressful before my journey began. The room's temperature could not be made colder, and I was frequently having sleepless nights by waking up overheated. You also were unable to charge any devices at nighttime, as the entire room's power supply must be shut off in order to sleep without lights on. The mini-refrigerator also was non-functional, and it had to be replaced. The indoor/outdoor pool was beautiful and very spacious, but the Infinite Pool Lounge was defunct. No poolside food/drink service was available as advertised online, and that was a serious let-down. I had many issues with the various concierge workers, who as a whole were very lackluster and caused far more problems than solutions. No currency is exchanged despite an exchange rate table being present on a digital screen behind the desk. When I asked the young male worker to exchange money early in my stay, he did so. Later, I learned he had done so illegally and that the hotel does not offer this service. I was told to simply exchange it illegally on the street and was assured the police wouldn't catch me. Post cards I dropped off Tuesday morning were still sitting on the concierge's desk Wednesday afternoon. I'm very nervous if they will even be dropped off at the post office at this point, and I now realize I should've just done it myself. The concierge also didn't know that Algeria has banned foreigners from using their credit cards outside of hotels, including at DHL. I made it a point to have the concierge call DHL beforehand, and they assured me that DHL accepts Visa. This ruined my entire day for sightseeing because I had to carry 15 kilograms of packages with me the entire day when DHL rejected my non-Algerian Visa credit card. The front desk does not work during certain Islamic ritual times, for example from 7:00 PM to 7:20 PM on March 22nd, there were no workers whatsoever at the front desk (check the security cameras, I beg you), and the same young male worker who finally did arrive could not speak English unless you spoke robotically to him (and even then, he just asked that I use Google Translate to communicate in Arabic with him). He also had food crumbs on his face and said they had to break their fasting first and then resume work, no matter if there are non-Muslim guests who were told in writing before booking that the hotel wouldn't operate any differently during Ramadan. The older man working the counter at 6:50 PM on March 23rd, 2024 could not understand my slow, robotic English and was very dismissive and rude when I told him the workers at the Jardins d'Essai didn't comprehend earlier in the morning that the blue bracelets issued by the hotel entailed a free entry. The workers wanted me to buy a ticket instead. The hotel worker then replied, "I've never heard of this." I just became so exasperated trying to dumb down my questions that I begged him to find another staff member who actually could speak English. The young man with crumbs on his face from earlier was also responsible for managing my check-out, and it seemed like either it was his first time working alone or there were multiple system errors that bogged down the process (no explanation was given), and the bell boy looked at me worriedly because the slow check-out was risking the airport shuttle not leaving on time. Maybe the front desk employees were so short-tempered and clumsy all the time because it's Ramadan, and they're taking their anger at their religion's dietary restrictions out on the guests, but it just became too frequent to ignore, especially when your stay there exceeds $1500 USD. This was my first time staying at an Accor property, and I'm thoroughly disappointed. If a country's religious compulsions cause the hotel to operate at a lower quality (as is the case here in Algeria), then the hotel needs to deeply discount their rates to reflect the lower quality they deliver. Foreign guests, avoid wasting hundreds of dollars a night while staying at this property during Ramadan and just stay somewhere far less expensive. If Algerians are going to be short-tempered and clumsy for more than 30 days wherever you stay in the city, then at least you can save your money by staying somewhere cheaper.

Juste magnifique

トリップアドバイザーの評価 5.0/5

houssem l トリップアドバイザー認証口コミ

Many thanks for all the staff the front desk réception team, Said, lahcen, adel, jonas...., good job and good organisation. House keeping, managers. Without forget the manager of the hotel Mr Sellini Remy. Honestly its a Such beautiful and luxury hotel 5 stars in algeria.

Dear Mr Houssem, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Algiers hotel and are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Moreover we thank you for your wonderful comments on our service. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We thank youonce again for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Malissa HAMANE Guest Experience

No Football Please

トリップアドバイザーの評価 4.0/5

P-Bailey119 Couples - トリップアドバイザー認証口コミ

The hotel is located in the city rather than on the outskirts like many. It is a low-rise sprawling complex that is a mixture of contemporary and traditional styles. Our room was large with an absolutely lovely king-sized bed - the feather topper was so nice that I ordered one for myself. The four piece bathroom was pleasant but not cutting edge, let down by a rather old-fashioned and weak shower head . The Botanical Gardens, Jardin d'Essai du Hamma, are located next door, entry is free for hotel guests, a nice gesture. Moving around the city is easy as the underground station is located at the botanical gardens. Dining in the hotel is very competitively priced and of excellent quality; alcoholic drinks are served but spirits come at a premium. The Azzurro restaurant, which is part of the hotel, is absolutely wonderful. The service was excellent and the food was as good as I've had anywhere in the world and we have been to 139 countries. Not all great: The Africa Cup of Nations was played on a big screen in the atrium and was very, very loud. The Algerian game played until 11pm keeping us awake, our complaints to the staff were met with indifference. Also; smoking is allowed in parts of the hotel however, the smoke permeated into our room. Having said all of that I would definitely recommend this hotel.

Dear BAILEY, Thank you for sharing your detailed feedback about your stay at the hotel. It's clear that you had both positive and negative experiences during your time there. It's important for the hotel to be aware of all aspects of their guests' experiences in order to continuously improve their services. Your insights will be valuable for other travelers considering this hotel. Thank you for taking the time to share your thoughts. Best regards, Abir BOUAOUD GUEST RELATION

Nice experience

トリップアドバイザーの評価 5.0/5

Hamdi K トリップアドバイザー認証口コミ

nice hotel all in all, very friendly staff bellboy, reception, restaurant, excellent location. If they can do some renovation they will become excellent, especially furniture an inside rooms. nearby garden is very nice.

Dear HAMDI, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an overall pleasant experience at our hotel Sofitel Algiers and that you found our staff, from the bellboys to the reception and restaurant teams, to be very friendly. We are also pleased that you enjoyed our excellent location and the nearby garden. We appreciate your suggestion regarding renovations, especially with regards to the furniture and interior rooms. We are constantly striving to enhance our facilities and services, and your input is valuable in this process. Please rest assured that we will take your comments into consideration as we continue to improve our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Warm regards, Abir BOUAOUD GUEST RELATIONS

との提携 TripAdvisor

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