メルキュールアムステルダムシティホテル 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,936 件のレビュー

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  • ALLSAFE NSF 認証取得済みホテル

  • アムステル川を望むテラス

  • スキポール空港からわずか 15 km

  • 自転車のレンタルが可能

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ホテル所在地

メルキュールアムステルダムシティホテル

Joan Muyskenweg 10
1096 CJ アムステルダム
オランダ

GPS:52.335579, 4.913228

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,936 件のレビュー

トリップアドバイザーの評価  4.0/5  2,869 件のレビュー

Good mecure but minor changes needed

トリップアドバイザーの評価 4.0/5

Busker999 Couples - トリップアドバイザー認証口コミ

About 10mins from metro which is a nice walk along the Amstel River. Very modern hotel, looks not long built. Easy check in. With membership you get the premium side of the hotel. Room was well sized with comfy chairs and table. Great bathroom. Comfy bed but pillows were not great. Air con didn't seem to change much temperature wide but luckily was Feb. Great to have a nespresso machine. Umbrella hire was useful. Breakfast was expensive at over 50 euros for 2 of us though selection was excellent. No pool and limited gym. Nice to get slippers but no robes. Weird switches as switch for bathroom was next to front door. Extra points for not having room cleaned is always nice. Bed sheet was not fitted which meant it moved in the night. Overall a good mecure but minor changes would help.

Dear Guest, Thank you for sharing your feedback. We appreciate it. We're delighted to hear that you enjoyed the modern design of our hotel and found the check-in process smooth. It's great that you appreciated the comfort and amenities of your room, including the Nespresso machine for that essential morning coffee. We're also pleased to know that the umbrella hire was a useful touch during your stay. We're sorry to hear that not all aspects met your expectations. Although our air conditioning is designed to maintain a comfortable room temperature, we understand it may not have been to your personal preference. Regarding the breakfast, while we understand that it can be seen as pricey, we strive to offer a selection that reflects the quality and variety expected at our establishment. We appreciate your feedback on the bed linen and will consider how we can improve in this area. Lastly, we acknowledge your thoughts on the light switches and thank you for bringing this to our attention. It's encouraging to know that the efforts to provide eco-friendly options like opting out of room cleaning are appreciated. We're glad that the soundproofing of our rooms contributed to a peaceful stay and that you found our hotel to be in a good location for your needs. We all hope to welcome you back for your next visit. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Relaxing

トリップアドバイザーの評価 5.0/5

HanyMounir1 ビジネス - トリップアドバイザー認証口コミ

Very close to the metro station two stops to the central station, room is spacious and very clean, a very relaxing mattresses and very conformity pillows. Big big shout to Ms.Ilary 👏👏👏 the front office manager she is very professional,attentive, she had to solve an issue at the dining room nevertheless that was not her job

Dear Mounir, Thank you for this feedback concerning your recent visit. We're thrilled to hear that you found our location convenient for accessing central Amsterdam and that our rooms provided the spaciousness and cleanliness you desired. Your kind words about the comfort of our mattresses and pillows truly resonate with our aim to provide a restful night's sleep. We're also delighted that Ms. Ilary, our front office manager, left a positive impression with her professionalism and attentiveness. It's wonderful to know that she was able to effectively address your concerns in the dining room. We look forward to welcoming you back in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

静かできれい

お客さまの声 4.0/5

匿名 ビジネス - 確認済みレビュー すべて

接続が悪い。距離感。

様 この度は、当ホテルをご利用いただき、またお時間を割いて、お言葉をお寄せいただきまして、誠にありがとうございました。 お客様が当ホテルを「静かできれい」と評価してくださり、大変嬉しく思います。当ホテルは美しい川沿いのロケーションにあり、全室防音設計で、安らぎと快適さを提供しております。一方で、Wi-Fi接続についてのお声を真摯に受け止めております。ご利用いただいたエリアによっては、接続が安定しない場合がございますが、快適にインターネットをお使いいただけるよう、設備の見直しを進めております。また、「外国人に対する配慮」についてのご指摘も、サービスの向上に役立ててまいります。多言語を話せるスタッフを配置し、国際都市アムステルダムにふさわしいおもてなしを心がけていきます。 またのお越しを心よりお待ちしております。 Francis Windt, General Manager, Mercure Hotel Amsterdam City

Only a buffet

トリップアドバイザーの評価 4.0/5

Roburite Couples - トリップアドバイザー認証口コミ

We stayed in an 11th floor Privilege room. The view was great. It was very nice, clean and plenty of room. Part of the breakfast room is set aside for Privilege customers. My only gripe is that the restaurant was only doing buffet meals at €32. On most evenings I only want a small plate. We discovered that the Van Der Valk hotel, next door, has an excellent restaurant. Which is lucky because there isn't anything else nearby. If you are walking from the station try to find the route alongside the canal, it's the quietest way.

Dear Guest, Thank you very much for your review. We're delighted to hear that you enjoyed the spectacular views from your Privilege room on the 11th floor, and found it to be spacious, clean, and well-appointed. We appreciate your acknowledging the exclusive breakfast area for our Privilege guests, as we strive to offer an elevated experience. It's regrettable that our buffet-only dining option did not meet your preference for smaller meals. We understand that dining experiences are personal, and while we currently offer a buffet due to operational constraints, we hope the variety and quality can cater to different appetites. We're also glad to know our location provided a serene walking route by the canal, adding to the tranquility of your stay. We look forward to welcoming you again. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Request for a service

トリップアドバイザーの評価 5.0/5

Paul H トリップアドバイザー認証口コミ

Ilena is a great asset to your group of hotels - Great customer service and manner, polite, efficient and pleasure to deal with. Ilena helped me with a special request to have a bottle of champagne for my son and his girlfriend on arrival to their room.

Dear Paulhx, It's a real reward to receive such a great review. We're delighted to hear that Ilena provided you with outstanding service; our staff is dedicated to ensuring our guests feel valued and taken care of. The personal touch of arranging a bottle of champagne for special occasions is one of the many ways we aim to make stays memorable. We look forward to welcoming you for another pleasant stay. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,542 件のレビュー 7.2/10 ロケーション
  • 2,302 件のレビュー 7.6/10 客室
  • 2,077 件のレビュー 8.5/10 サービス
  • 36 件のレビュー 6.3/10 インターネット
  • 1,052 件のレビュー 6.9/10 清潔さ
  • 1,049 件のレビュー 8.5/10 朝食
  • 465 件のレビュー 5.1/10 料理
  • 449 件のレビュー 9.3/10 雰囲気

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