ノボテルデンハーグシティセンター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,769 件のレビュー

ノボテルデンハーグシティセンター - Image 1
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ノボテルデンハーグシティセンター - Image 3
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説明

ホテルのその他の情報

  • 歴史的な通りに位置するテラス付きレストラン/ブラッスリー ギャラリー61

  • 旧市街地に位置し、ビーチまで15分という絶好のロケーションです。

  • 屋上のフィットネススペースからヘット ビネンホフとハーグを一望できます

  • 専用駐車場をご利用いただけます(空き状況に応じて)。また、ハイブリッド、電気自動車、LPG自動車には対応していません

  • 16歳までのお子様2名様まで、ファミリールームでのご滞在と朝食*が無料になります

当ホテルの客室

ホテル所在地

ノボテルデンハーグシティセンター

Hofweg 5-7
2511 AA デンハーグ
オランダ

GPS:52.078383, 4.312146

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Gallery61

地元で調達した食材をシェフが最高の風味と盛り付けでご用意します。そして、彼らはめったに安全圏にとどまることはありません。Gallery61では、多国籍料理とモダンなインテリアの両方で芸術的な工夫を感じていただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,769 件のレビュー

トリップアドバイザーの評価  4.0/5  974 件のレビュー

5/5 - recommend

トリップアドバイザーの評価 5.0/5

indira o トリップアドバイザー認証口コミ

One of the best hotels in Europe for this price range. Stayed for 3 weeks here with my family, never had anything to complain about. The staff is amazing, the suite/rooms always cleaned properly. All the amenities work fine. Breakfast is always fresh and tasty, amazing value for the price for an European hotel.

Thank you for your wonderful review. Fantastic that you enjoyed your three-week stay at our hotel. We’re proud of our staff that try to make every stay unforgettable for our guests. The positive feedback on the amenities and our extensive breakfast buffet is much appreciated. We hope to see you soon again. Ingrid van Eijk Guest Relations Tel: +31 70 203 9003 – M: H1180-GL@ACCOR.COM

職員の態度と領収書の仕組み

お客さまの声 1.0/5

Drmato ビジネス - 確認済みレビュー すべて

フロントが平日の朝食の時間を間違えていて、行ったら、まだ開始時間じゃないと言った。 総じて、職員が全員バイト(パート)のようでやる気が感じられなかった。 チェックアウトのとき、支払い総額の領収書が出ず、明細だけで、自分で計算すればわかる、と 言われた。 良かったのは、オレンジジュースの機械だけ。

この度は当ホテルにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。 この度のご滞在におかれましては、スタッフの対応や領収書の発行で、ご不快ご不便をおかけしまして大変申し訳ございませんでした。頂いたご意見を参考に、スタッフ全員の接客マナーの向上と領収書の発行改善に努めて参ります。貴重なご意見ありがとうございます。 またのお越しをお待ちしております。 Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

There will be better options in this beautiful town nearby.

トリップアドバイザーの評価 2.0/5

youfearchange トリップアドバイザー認証口コミ

We arrived at 12pm having been travelling since 4am. We’d pre-requested an early check-in which is a benefit of our Accor membership level but that was not available. Our room was not available until 4pm, an hour after normal check in. We were tired from travel and would have appreciated the early check-in requested or at the very least our room being available on time. We’d booked the most expensive room, it was a warm weekend and the air conditioning was not working. Reception denied this was the case. I insisted that as there had been three fans placed in the room they were fully aware that the aircon was not working. Eventually, they found us a room with working aircon but by then it was 6pm, 6 hours after we arrived and 3 hours after our room should have been ready. The rooms and fittings are tired but the location is good. There will be better options in this beautiful town nearby.

Thank you for taking the time to share your experience at our hotel. We are glad to hear that you appreciated our central location in the beautiful city of The Hague. We apologize for the inconvenience you faced during your stay, especially regarding the check-in process and the air conditioning issue. We understand how important it is for our guests to have a comfortable and relaxing stay, and we are sorry that we did not meet your expectations in this regard. We will share your feedback with our team to ensure that we improve our services for future guests. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, Ingrid van Eijk Guest Relations Tel: +31 70 203 9003 – M: H1180-GL@ACCOR.COM

Top Customer service

トリップアドバイザーの評価 5.0/5

alex c トリップアドバイザー認証口コミ

Shout out to eillis, Ramesh! it was my birthday and thank you for all the little surprise 😉 Check in extremely smooth and welcoming! Room decorating is lovely and the city view is amazing :D Thank you the amazing experience. Me and my girlfriend will definitely come back again🙂

Great hotel, shame about the Accor booking system!!!

トリップアドバイザーの評価 3.0/5

MerynBrown ファミリー - トリップアドバイザー認証口コミ

This is a tale of two halves, so on the basis of our initial interactions with front desk staff, I would have given 2 stars at best, but then another member of staff (Marlene?) stepped in and saved our holiday in The Hague, and so our actual main experience was more like 4 stars. We originally booked and paid for our stay directly through the Accor website about 4 weeks before our holiday, and then the day before we were due to get there I received an email inviting me to check in before arrival, which I did on the morning we were travelling. That must have triggered something on their system as a little bit later that morning I got a phonecall from them, saying they had just received our booking that morning but that they had no availability and also had no record of our payment! The first member of staff I spoke to on the phone then started looking at booking.com suggesting that we find alternative accommodation through that, or suggested that we try their sister hotel in Rotterdam! (No suggestion at that stage that they would compensate us for any extra cost involved). I ended the call so I could send them proof of the original booking and payment and then we called them back. After being put on hold for about 15 minutes, my husband spoke to Marlene who eventually confirmed they had found a suitable room for us in the hotel (standard rather than the executive we booked, but we were just relieved we had a roof over our and our children’s heads!) and they threw in free breakfast for the 3 nights as compensation (as well as refunding the price difference between the two rooms). The room itself was bright and clean, albeit a touch cramped with the sofa bed out if you’re staying there as a family. There are also no refrigerators in the standard rooms (which I was aware of - hence booking the executive room initially). The breakfast was varied and delicious (including halfway decent coffee) and we couldn’t have asked for a better location. Overall, I would definitely come back, but would contact the hotel the week beforehand (or even straight after booking) to check that the hotel has actually received it, given the apparent gremlins in their system!

Thank your very much for your feedback regarding your stay in Novotel Den Haag City Centre. Great that you enjoyed our clean and bright room, as well as the delicious breakfast and our central location. We apologize for the confusion regarding your booking and payment. Good to hear that Marlena was able to resolve the issue and that she ensured you had a comfortable stay with us. We understand the importance of a smooth booking process and will work on improving our system to avoid such issues in the future. Thank you for your understanding and for bringing this to our attention. Looking forward to welcoming you back on your next visit. Warm regards, Ingrid van Eijk Guest Relations

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,241 件のレビュー 9/10 ロケーション
  • 1,313 件のレビュー 6.4/10 客室
  • 1,057 件のレビュー 8.7/10 サービス
  • 25 件のレビュー 8.1/10 インターネット
  • 839 件のレビュー 8.6/10 朝食
  • 597 件のレビュー 4.8/10 快適さ
  • 448 件のレビュー 8.2/10 清潔さ
  • 216 件のレビュー 9.2/10 雰囲気

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