イビスブリュッセルオフグランプラス 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,359 件のレビュー

イビスブリュッセルオフグランプラス - Image 1
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説明

ホテルのその他の情報

  • 所在地: 有名なブリュッセルのグランプラスから徒歩2分

  • 所在地: 中央駅や公共交通機関の利用に便利

  • 全館禁煙ホテル

当ホテルの客室

ホテル所在地

イビスブリュッセルオフグランプラス

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 ブリュッセル
ベルギー

GPS:50.846767, 4.355081

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 全館禁煙
建物付近
  • 駐車場

ST MICHEL

親しみやすい雰囲気のこのバーは、ご友人との談笑など、昼夜を問わずお気軽にご利用いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,359 件のレビュー

トリップアドバイザーの評価  4.0/5  3,833 件のレビュー

2023エクセレンス認証

Brussels trip

トリップアドバイザーの評価 3.0/5

Vicky P トリップアドバイザー認証口コミ

The hotel is in the perfect location. Very close to the train station & Grand Place. Also nearby many shops & restaurants. The room clean but was TINY! I’ve never had a smaller hotel room. Also the bed topper kept sliding off. I kept falling off the bed in the middle of the night. Seriously hard to sleep on this bed & room could barely fit 2 people. Overall, I would recommend because of location.

Dear Aligi, Thank you for sharing your review. We are delighted to hear that our prime location near the train station and the Grand Place added value to your stay, surrounded by various shops and restaurants. Our team takes great pride in maintaining the cleanliness of our rooms and we're glad this met your expectations. We appreciate your feedback regarding the room size and the bed; our rooms are designed to be cozy and efficient, and the Sweet Bed by ibis is intended to provide comfort, though we regret any inconvenience you experienced. We are always looking for ways to enhance our guest experience and your comments are valuable to us. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Would Not Recommend

トリップアドバイザーの評価 2.0/5

Spazzmatazz92 トリップアドバイザー認証口コミ

Unfortunately I would not recommend this hotel to friends, or stay here again. The location is amazing, but that's about it. The beds are extremely hard, I had to lay out pillows to sleep on and I was still sore the next morning. I was woken up constantly by noises, be it sirens, banging on walls/ceilings, or people screaming outside at 3 am. We were also charged for services we did not request or use (i was able to get this straightened up with the front desk).

Dear Guest, Thank you for taking the time to share your feedback. It's wonderful to hear that you found our location to be exceptional, right in the heart of the city close to many attractions. We regret that the comfort of our beds did not meet your expectations; however, we take pride in our Sweet Bed by ibis, designed to offer a restful sleep, which has been well-received since its introduction in 2019. We are troubled to hear about the disturbances during your stay. Our rooms feature double soundproof windows to ensure a tranquil environment for our guests, and we are sorry if this was not your experience. Regarding the charge for unrequested services, we are pleased to hear that our front desk team was able to resolve this matter to your satisfaction. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Worst Ibis room I've ever had

トリップアドバイザーの評価 2.0/5

aapeen トリップアドバイザー認証口コミ

I chose the hotel because of the location, which is pretty optimal for me, close to the central station, as this was my first time visiting Brussels. The check in was slow, only one person working at the reception that time. Some biscuits were given as a Accor Platinum welcome gift. No upgrade. The room was a bit of a shock - In the pictures on the Accor site the rooms look pretty usual ibis rooms with the previous ibis style, but the room they gave me was nothing like the pictures. It was tiny, basically the bed with minimal room around it and clearly not big enough to fit the usual ibis furniture of that style. Window also very tiny. Definitely not big enough for two people to stay comfortable. I've stayed in ibis Single rooms that have been bigger than this. The bath room was okay, though. I asked the guy who checked me in about it, but he claimed all the rooms of the category are the same. This turned out not to be true, as later that evening I met a couple that were just arriving the hotel and asked to see their standard room, which was definitely bigger. First time leaving the room, the elevator button on the 5th floor did not work. Luckily there was a member of staff on the floor, she guided me to the stairs down to the 4th floor. This was fixed pretty fast. On the welcome letter they mentioned the premium wifi being available from the reception. The next day I asked about this, as I needed to work from the room. The guy who originally checked me in knew nothing about this. Another FA arrived and said they could order a code, but I probably not need it. This turned out to be true, the standard wifi was good enough for teams meetings, even with video. The breakfast wasn't included on my rate so can't comment on that. Only one hour of late check out was available, but they agreed that I can work from the breakfast area so that worked out well. Check out was really slow, again only one person working at the reception. I wanted to do it personally, just to confirm that working from the breakfast area was still ok, but after 12 minutes of waiting, I decided to give up and drop the key in the fast check out box. Overall, must say I wasn't impressed.

Dear Guest, Thank you for taking the time to share a review. We're delighted to hear that our central location was optimal for your visit to Brussels, and it's great to know that our standard Wi-Fi service met your expectations for your work needs. We apologize if you found the check-in process slower than expected and for any confusion regarding the room size. Our team strives to provide efficient service, and our room sizes do vary, as indicated in our information sheet. We also regret any inconvenience you may have experienced with the elevator and appreciate your understanding as we promptly addressed this issue. We take pride in our Sweet Bed by ibis for your sleeping comfort and hope that you found your stay restful despite the concerns you raised. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Location Great

トリップアドバイザーの評価 5.0/5

everochfort トリップアドバイザー認証口コミ

Great location. Less than a five minute walk from Grand-Place. Restaurants, Bars & Shop all within walking distance. The Brussels Central Station is a five minute walk from the Hotel so very convenient if travelling by Train to/from Airport. Hotel is very clean and & modern. The staff were very polite & helpful. The luggage storage room with the lockers is a great idea - wish more Hotel's had this feature. Breakfast was very good - the scrambled eggs were deliciously creamy. The room was very clean, good TV channels, toiletries provided in bathroom. Slept well both nights. We both found the room quite small and tight to work around & shower very small space also. However we were only there for a two night stay and were out during the day so it was not too much of an issue. Would stay here again if returning to Brussels. Very nice Hotel.

Dear Guest, Thanks for your review about our hotel. We're thrilled to hear that our prime location contributed positively to your stay and that the proximity to Grand-Place and Brussels Central Station was convenient for your travels. It's wonderful to know that the cleanliness and modernity of our hotel met your expectations, and that you found our team polite and helpful. We appreciate your compliments on our luggage storage room and are glad you enjoyed the breakfast, especially the scrambled eggs. We understand that the room size and shower space did not fully meet your expectations. Our rooms are designed to be cozy and efficient, and while they may seem smaller compared to others, we hope that the overall comfort, including our Sweet Bed by ibis, and the provided amenities helped to ensure a restful sleep. Kind regards, Jurgen Van der Haegen, General Manager

とても良かった!

お客さまの声 5.0/5

Shuhei ファミリー - 確認済みレビュー すべて

立地もスタッフもとても良かったです。

Shuhei 様 この度は、ibis Brussels Off Grand Place をご利用いただき、誠にありがとうございました。 お客様が立地とスタッフの両方にご満足いただけたと伺い、大変嬉しく思います。私たちのホテルは歴史的な市街中心部に位置し、ブリュッセル中央駅やグランプラスから徒歩わずか2分という絶好のロケーションに恵まれております。また、多言語を話すスタッフがお客様の快適な滞在をサポートできたことを嬉しく思います。 またのお越しをお待ちしております。 Jurgen Van der Haegen, General Manager

との提携 TripAdvisor

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