ホテルメルキュールザルツブルクシティ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,571 件のレビュー

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Bayerhamerstrasse 14 a, 5020 ザルツブルク, オーストリア

説明

ホテルのその他の情報

  • 中心部というロケーション：ザルツブルク市内の観光名所まで徒歩でわずか10～15分

  • モダンなミーティング施設、テラスのある高級レストラン「Le Sel」

  • ザルツブルク中央駅まではわずか900 mです

  • ホテル間、市中心部および空港への直通バスサービス

当ホテルの客室

ホテル所在地

ホテルメルキュールザルツブルクシティ

Bayerhamerstrasse 14 a
5020 ザルツブルク
オーストリア

GPS:47.809379, 13.050953

電話番号
ファックス +43 662 871111411

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE SEL

非契約写真

2500 年の歴史を持つ岩塩坑は、ここの都市と人々に大きな影響を与え、当ホテルのレストランの名前にもなっています。郷土料理や多国籍料理をお召し上がりいただける「Le Sel」で、くつろいだ雰囲気をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,571 件のレビュー

トリップアドバイザーの評価  4.0/5  1,512 件のレビュー

Not Good

トリップアドバイザーの評価 2.0/5

AA1114 Friends getaway - トリップアドバイザー認証口コミ

The room was super small . Secondly the attitude of the manager was pathetic . On the day of check-in we were standing at the reception and busy teaching the intern at the hotel . Thereafter we complained a million times about the air con not working and the room was hot and claustrophobic. But the manager did not pay any heed to it . Even the receptionist said as she stayed in the same hotel that it’s terribly warm in the room and the only solution provided by them was to keep windows open Pathetic and waste of money . Better hotels around

First and foremost, we extend our sincerest apologies for the issues you encountered during your stay at our hotel. We understand how important a comfortable environment is, and it’s clear we fell short in providing that for you. The discomfort you experienced with the size of the room and the temperature control is concerning, and we are genuinely sorry for the frustration this has caused. We also apologize for the impression you received from our management; it is never our intention to seem inattentive or dismissive of our guests’ needs. Please know that we take your feedback seriously and are addressing these concerns with the utmost urgency. We are reviewing our room allocation process to ensure that our guests are provided with accommodations that meet their expectations. Additionally, we are taking immediate steps to rectify the air conditioning issue and retraining our staff to respond more effectively to guest complaints. We value your patronage and would like to regain your trust. We would be grateful for the opportunity to discuss this matter further with you and to offer a gesture of goodwill in the hope of welcoming you back for a more positive experience. Please contact us directly at your earliest convenience. Once again, we apologize for any inconvenience and disappointment. We are committed to making things right and hope to have the chance to prove our dedication to guest satisfaction. Warm regards, Evan, Night Audit!

Great hotel great people and located beautifully

トリップアドバイザーの評価 5.0/5

raisinghanidd トリップアドバイザー認証口コミ

I am still staying here till tomorrow but the services are really great, I checked in and found the receptionist very high energy and I loved the energy of the place as well, every one of the staff wishes you with warmth, the lady in the restaurant suggested some very great choices as well, the breakfast is also very good and all in all I love this hotel and will surely visit again, great choice

Thank you so much for your glowing 5/5 review! We are thrilled to hear that your stay with us has been nothing short of exceptional. It’s wonderful to know that our receptionist’s high energy made a great first impression and that the warmth of our staff has added to the positive atmosphere of our hotel. We’re especially glad that our restaurant team could enhance your dining experience with their excellent recommendations, and that you enjoyed the quality of our breakfast offerings. Your kind words are a testament to our commitment to delivering outstanding service and memorable experiences. We look forward to welcoming you back in the future for another beautifully located stay filled with great people and service. Until then, we wish you safe travels and a fantastic day ahead! Warm regards, Evan, Night Audit!

Worth it.

トリップアドバイザーの評価 4.0/5

Moneymagnet889 Couples - トリップアドバイザー認証口コミ

We stayed overnight with a group tour. We informed them that we were Accor members and gave us 2 free drinks. The window opening was very narrow for security reasons. The comforter was separate for us couples. The bathroom was spacious enough. I liked the scent of the shampoo and body wash. The breakfast was a little crazy since it took time before the buffet got refilled. Otherwise,not was a good stay.

Thank you for taking the time to leave us such pleasant review. We are pleased to hear that you found your stay to be worth it and appreciated the Accor membership benefits like the complimentary drinks. We understand your concerns regarding the window opening and the separate comforters for couples. Please rest assured that we take all feedback seriously and will consider your comments as we continuously strive to improve our guest experience. It’s great to know that the spacious bathroom and the pleasant scent of our toiletries added to the comfort of your stay. We apologize for any inconvenience caused during breakfast and appreciate your patience as we worked to replenish the buffet offerings. We’re glad that overall, you had a good stay with us, and we hope to have the opportunity to serve you again, ensuring a seamless and even more enjoyable experience. Warm regards, Evan, Night Audit!

Don't. Stay here given a choice

トリップアドバイザーの評価 1.0/5

JonnyLS トリップアドバイザー認証口コミ

Booked 6 superior doubles got two and 4 twin bedded rooms no explanation or apology, horrible breakfast where the food kept running out, no fresh fruit, Hot food overcooked and burned. Rude unhelpful staff ugly rooms with cheap furnishings and a badly designed bathroom. All in all a place to avoid.

Very poor quality hotel. In need of redecoration.

トリップアドバイザーの評価 2.0/5

MabdRosa トリップアドバイザー認証口コミ

Not a good hotel, two single beds in my room and they were tiny..! I think that they were beds for children. The bathroom was dated and badly laid out The furniture in the room was poor quality, the walls were all marked and in need of painting. The quality of the toilet paper was terrible. Tea coffee making facilities. The food at dinner and breakfast was nice

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 610 件のレビュー 9.2/10 ロケーション
  • 771 件のレビュー 7.9/10 客室
  • 800 件のレビュー 8.7/10 サービス
  • 19 件のレビュー 7.6/10 インターネット
  • 461 件のレビュー 8.4/10 朝食
  • 304 件のレビュー 7.8/10 清潔さ
  • 93 件のレビュー 6/10 設備

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周辺の他の施設

ザルツブルクのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。