ノボテルトロントセンター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 801 件のレビュー

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ノボテルトロントセンター - Image 1
ノボテルトロントセンター - Image 2
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45 The Esplanade, M5E 1W2 トロント, カナダ

説明

ホテルのその他の情報

  • 無料のWi-Fi、人間工学に基づいたワークスペース、ケーブルTV

  • フィットネスセンタース、屋内プール、ジャグジーバス、サウナ

  • あらゆるイベントに柔軟に対応可能なミーティングスペース

  • ソニーセンター、セントローレンスマーケットまで5分

  • ユニオン駅(鉄道および地下鉄)まで5分

当ホテルの客室

ホテル所在地

ノボテルトロントセンター

45 The Esplanade
M5E 1W2 トロント
カナダ

GPS:43.646757, -79.374359

電話番号
ファックス +1 416-360-8285

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

CAFE NICOLE

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  801 件のレビュー

トリップアドバイザーの評価  4.5/5  563 件のレビュー

Nice centrally located hotel with good customer service

トリップアドバイザーの評価 5.0/5

Thomas L Couples - トリップアドバイザー認証口コミ

Good hotel in a good location. Helpful and attentive staff. The room was excellent, good size, quiet and peaceful. The double door bathroom door arrangement was a bit of a pain and felt unnecessary. Breakfast was excellent. Great choice and lovely staff. Concierge and limo service excellent. All round good stay.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karan Warraich Rooms Division Manager

Would recommend, convenience location and great services!

トリップアドバイザーの評価 4.0/5

Angie U Couples - トリップアドバイザー認証口コミ

My boyfriend and I stayed at the hotel for 5 nights and we are happy we did. It’s located very close to many things, such as a convenience store (right beside the hotel), various restaurants (a really nice steakhouse right in front, would definitely recommend), coffee shops and many attractions. We didn’t have any issues in terms of safety and staff provided great service when needed. Would surely stay there again.

Dear Angie, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karan Warraich Rooms Division Manager

Convenient location

トリップアドバイザーの評価 4.0/5

753newyorker トリップアドバイザー認証口コミ

I booked Novotel due to its location. I was specifically looking for a hotel downtown and liked that it has a pool, which we ended up not using anyway! The front desk was cordial. We had a king bedroom with premium items. The bed was very uncomfortable and pillows lumpy, so we asked to change to a different room which was a slight downgrade in that it didn't have premium items in the bathroom but it was so much better. The premium/executive room bathroom door (2 doors) didn't have a lock and the two doors had space in-between. The "less premium" room that we moved into was more comfortable with a lock in the bathroom door. I had to push for water and amenities. When their website says complimentary water it means they have water refills on every floor. We didn't have bottles so had to really push for "complimentary" mineral water at least to have a bottle. The service was ok. These days there is very little difference between a 3 and 4 star. The issue with the room we moved into was loud music and street noise from Old Spaghetti House outside. I would avoid a room overlooking that. It was noisy over the weekend, and I could also hear a baby crying at odd hours of the night from another room. So I had a hard time sleeping but thankfully my kids slept better in this room. There was a breakfast buffet daily with decent options and some variations. The service was so so good here, and there is one woman who is super friendly and so nice! She had such good energy, and was a wonderful start to each morning. Overall we liked our stay here and found the hotel conveniently located to Union Station. I do recommend this but you don't need to go for an upgrade since it isn't necessarily better but you do get a higher floor, and find a quieter room.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karan Warraich Rooms Division Manager

Amazing Customer Service And Clean Hotel

トリップアドバイザーの評価 5.0/5

J S トリップアドバイザー認証口コミ

One of the cleanest and friendly hotel in Toronto. Very accessible to transportation and activities. Tons of restaurants in the area. Their staff is very helpful and always helped us with our requests in a timely manner. Only negative was their bathroom ceiling, paint was chipping off. We will stay again for sure.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at Novotel. I am sorry that the bathroom ceiling was not up to the standards; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and we hope that you will allow us to better serve you in the near future. Warm Regards, Karan Warraich Rooms Division Manager

No accessible bathroom

トリップアドバイザーの評価 2.0/5

jude3157 トリップアドバイザー認証口コミ

We stayed here in order to get to an early appointment at St. Michael's hospital. I requested an accessible room which they said they would provide. Unfortunately the room bathroom was not accessible at all. The toilet was about a foot away from the back wall leaving no room to maneuver a wheelchair at all. In order to close the door you need to enter the bathroom, close the door & then sit down. The shower was not accessible at all for someone in a wheelchair. I asked if they had a room with a roll in shower but it was already occupied.

Dear Jude, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Management Team, in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Karan Warraich Rooms Division Manager

との提携 TripAdvisor

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