ノボテルゲントセントラム 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,047 件のレビュー

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Goudenleeuwplein 5, Postadres : Goudenleeuwplein 5, 9000 ヘント（ゲント）, ベルギー

説明

ホテルのその他の情報

  • 歴史地区の中心に位置する広々とした客室。無料Wi-Fi完備

  • パンと地元の食材が並ぶ豪華な朝食

  • 地元の名物と自家製ハンバーガーを取り揃えた居心地のよいグルメバー

  • 屋外プールと新機材を備えたフィットネスエリア

  • 自然光が差し込むミーティングルーム。専用スタッフが対応

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ホテル所在地

ノボテルゲントセントラム

Goudenleeuwplein 5, Postadres : Goudenleeuwplein 5
9000 ヘント（ゲント）
ベルギー

GPS:51.054213, 3.723646

電話番号
ファックス +32 9 224 32 95

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

GOURMETBAR

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,047 件のレビュー

トリップアドバイザーの評価  4.0/5  1,732 件のレビュー

Room unbearably hot

トリップアドバイザーの評価 3.0/5

Paul W ファミリー - トリップアドバイザー認証口コミ

It’s a nice enough hotel with pleasant staff. However, the room was far too hot. We were told the air con doesn’t start until May - it’s centrally controlled. Until then the in-room device works as a heater. The receptionist could do nothing to help. Two nights without sleep - it really was stifling. They couldn’t even find a fan for us.

Dear Paul, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff pleasant, as we strive to provide exceptional service to all our guests. However, we regret to hear about the discomfort you experienced due to the room temperature. Our air conditioning system is centrally controlled and designed to adapt to seasonal changes, and we understand that this may not have aligned with your personal preference. While we do not have air conditioning during the cooler months, we typically have fans available, and we apologize that we could not provide one for your room on this occasion. We truly appreciate your kind words about our staff. It is always our aim to create a welcoming and helpful atmosphere for our guests. It would be a pleasure to have you return on another occasion. Best regards, Veronique Van Hulle, General Manager

Novotel Ghent

トリップアドバイザーの評価 2.0/5

DBroy1 Couples - トリップアドバイザー認証口コミ

Nice hotel, great location. But had a poor experience. Myself and my wife had travelled to Ghent to celebrate our 25th wedding anniversary. When booking, I requested that a few bottles of beer on ice be left in our room upon arrival as a surprise for my wife. As both of us don't drink champagne. Also sent an email directly to the hotel asking if this was possible and said yes, no problem, they could facilitate it. Unfortunately when we arrived in the room, there was no beer to be seen. They did put a little banner and 2 balloons in the room. Was left extremely disappointed as they had said they would facilitate it.

Dear Guest, Thank you for taking the time to provide this feedback. We're delighted to hear that you found our hotel's location to be great. We take pride in our prime location in the city centre, just a short distance from St Bavo’s Cathedral. It's with regret we note the missed opportunity to enhance your celebration with the special request of beers on ice. While our minibar service in the Executive rooms and suite includes a complimentary selection of beverages, we apologize for any oversight in delivering on your specific request. We are sincerely sorry that we didn't meet your expectations on this special occasion, and we appreciate you bringing this to our attention. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Veronique Van Hulle, General Manager

Central location

トリップアドバイザーの評価 4.0/5

carolineoac ファミリー - トリップアドバイザー認証口コミ

The room was nice, clean and pleasant. The staff were mostly smiley and friendly which makes the stay more enjoyable. Location of the hotel is superb. We went to Ghent to catch the Christmas market and this hotel is located right next to the market and revelry. Would not hesitate to recommend this hotel to anyone. As the hotel is located within the restricted car zone. So we parked our car nearby and lugged our luggages into the hotel. The receptionist told us if we can inform them earlier, we should be able to drive into the hotel to offload the luggages and park at another car park if theirs is full. Overall still an extremely convenient hotel.

Dear Caroline, Please accept our thanks for your kind review regarding your stay. We're thrilled to hear that you found our central location to your liking and that our proximity to the Christmas market added to the enjoyment of your stay. Our team always strives to offer a friendly and welcoming service, and we're delighted that this was reflected during your visit. We apologize for any inconvenience regarding the parking situation. It's indeed true that our historic city center's circulation plan requires a permit, which we can assist with when notified in advance. We appreciate your understanding and glad that it didn't detract from the overall convenience of your stay. We look forward to welcoming you back on a future visit. Kind regards, Veronique Van Hulle, General Manager

Christmas Trip

トリップアドバイザーの評価 5.0/5

patmar58 Couples - トリップアドバイザー認証口コミ

As always we had a wonderful stay. We were upgraded to a really nice room looking over the market. The rooms are well insulated and so no noise. Pleasant bathroom with shower. Reasonably priced bar with pleasant staff. Very nicely decorated reception are where Wael and the team as always were most helpful. Pleasantly heated in the hotel as it was very cold outside. Situated in the centre of Ghent. Hopefully back early February.

Dear Guest, Thank you for your review. We're thrilled to hear that your upgrade added to the enjoyment of your stay and that the room's sound insulation provided a peaceful retreat overlooking the market. It's pleasing to know that our bathroom facilities met your expectations and that our bar offerings were to your satisfaction. Our team, particularly Wael, is grateful for your kind words and happy to have contributed to the warmth of your visit during the chilly weather outside. Being located in the heart of Ghent, we're glad that you appreciated the convenience our location provided for your Christmas trip. We look forward to welcoming you back on your next visit. Best wishes, Veronique Van Hulle, General Manager

Good location, ok rooms, horrible service

トリップアドバイザーの評価 2.0/5

Jose D ファミリー - トリップアドバイザー認証口コミ

Although rooms are ok and location is excellent, I have never been so disrespected at a hotel before. Terrible service from front desk - one room had issues with water pressure and heating, and front desk person said it was not his job to take care of maintenance and treated me and my family in the rudest fashion.

Dear José, Thank you for taking the time to share your feedback. We're delighted to hear that you found our location excellent, perfectly situated just 350 meters from St Bavo's Cathedral in the vibrant city center of Gent. It's also pleasing to know that the cleanliness of our hotel met your expectations, as our team strives to maintain the highest standards. We regret to hear about your experience with the service at our front desk and the issues encountered in your room. We take pride in our 24-hour reception and our dedication to guest satisfaction, and we apologize if we fell short in this instance. While it is true that our front desk staff are not maintenance technicians, they are always available to assist with any issues and to coordinate with the appropriate department to ensure our guests' comfort and convenience. The whole team hope to have the pleasure of seeing you again. Best wishes, Veronique Van Hulle, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 818 件のレビュー 8.1/10 サービス
  • 14 件のレビュー 8.9/10 インターネット
  • 582 件のレビュー 6.9/10 朝食
  • 349 件のレビュー 6.7/10 清潔さ
  • 269 件のレビュー 4.6/10 雰囲気
  • 220 件のレビュー 3.7/10 お値打ち度

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