メルキュールホテルミュンヘンネウペラッヒズード 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 897 件のレビュー

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Rudolf-Vogel-Bogen 3, 81739 ミュンヘン, ドイツ

説明

ホテルのその他の情報

  • ALLSAFE認証取得済みホテル

  • 改装されたばかりの 253 室の客室

  • ダウンタウンへのアクセスに優れています。UバーンとSバーン駅へは200 mの距離にあります。

  • 無料のWi-Fi

  • 駐車しやすい地下駐車場

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ホテル所在地

メルキュールホテルミュンヘンネウペラッヒズード

Rudolf-Vogel-Bogen 3
81739 ミュンヘン
ドイツ

GPS:48.092203, 11.644361

電話番号
ファックス +49 89 63800800

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

VALENTIN

当ホテルでは現在、朝食のみをご用意しております。現在、当ホテルのレストランは休業中です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  897 件のレビュー

トリップアドバイザーの評価  3.5/5  1,124 件のレビュー

Enjoyed it!

トリップアドバイザーの評価 5.0/5

GirlMeetsWorld88 トリップアドバイザー認証口コミ

I really don't understand why this hotel has such a bad rap. I thought it was a lot more upmarket than the other places I had stayed. The staff were very helpful when I needed help finding a pharmacy and the rooms were spacious and had a fridge. I can't fault it and would stay again

Schlimm

トリップアドバイザーの評価 1.0/5

marta m トリップアドバイザー認証口コミ

The hotel is generally a bit run down. the rooms are not heated properly. In my room there was only a very small electric radiator...about twenty centimeters long. Not enough for one room. The worst thing is that there are notices attached everywhere in the hotel with warnings about legionella infections in the warm water.

Dear Martamb, Thank you for taking the time to share your feedback, We're truly sorry to hear that your experience did not meet your expectations. It's unfortunate that the temperature in your room was uncomfortable; we do provide additional heaters and fans upon request to ensure our guests' comfort. Regarding your concerns about the water quality, we take health and safety standards very seriously and consistently work to comply with all regulations to ensure the well-being of our guests. We hope to see you in the future. Kind regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Over charging

トリップアドバイザーの評価 2.0/5

Dylan R トリップアドバイザー認証口コミ

Everything was perfect when we arrived and during our stay up until the last day when we left. We were first told we had to pay €20 per night for the extra person that we had already paid for. Then when I proved that it was €10 per night and that was what I had been informed of over email, the lady at reception changed her mind and decided €10 was enough. Then she made me pay an extra €25 per day (this totalling up to an extra €75) for breakfast even though when we arrived the lady had told us only €25 for the whole stay. Be careful if coming here they will try and take all the money off you they can.

Dear Dylan, Thank you for taking the time to review your stay. We are glad to hear that your arrival and stay were initially perfect, as we strive to offer our guests an enjoyable experience from the moment they step into our hotel. Our team prides itself on the recent renovations and the largest fitness area among our competitors, and we are pleased these features contributed positively to your stay. We regret to hear about the confusion regarding the charges at the end of your stay. Our policy is to ensure all fees are communicated clearly and accurately, and we apologize for any misunderstanding that occurred in this instance. Please be assured that we aim to provide transparent and fair pricing, including for additional services such as the pet-friendly option and our extensive breakfast offerings for adults and children alike. Rest assured, we value honesty and integrity in our dealings with all our guests, and our staff is trained to uphold these values at all times. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Everything is terribile!

トリップアドバイザーの評価 1.0/5

libellular2020 トリップアドバイザー認証口コミ

I stayed 4 nights in tgis hotel. It is worse about the cleaning service, breakfast and reception staff. Nobody can help you, the cleaning service do not clean the room. The reception staff do not check in the rooms and two members of the group found the rooms they assist them, busy, already occupied. Yesterday I did not found the gilet in my luggage, the cleaning service make it fall under the waldrope, I found it full of duster. Breakfast is not good, just bread available, never croissants or other kind of cakes. I do non advice this hotel!

Dear Guest, Thank you for taking the time to provide this feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations. While our daily housekeeping is a standard we pride ourselves on, we regret if this was not reflected during your visit. We are concerned to hear about your breakfast experience, as our buffet typically offers a variety of options, including breads, and we apologize if our selection on those days was not up to our usual standard. Regarding the room allocation issue, this is certainly not indicative of our usual practices and we sincerely apologize for any inconvenience this may have caused. We appreciate you bringing these matters to our attention. We hope you will return for an improved experience in the future. Kind regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Subpar experience

トリップアドバイザーの評価 2.0/5

712ines ビジネス - トリップアドバイザー認証口コミ

While the hotel is rated as 4 stars, the experience was much closer to a 2 star hotel. The rooms were small and poorly cleaned. There were large mold stains on the bathroom ceiling. No AC was available in the rooms. The breakfast costs 25 euros, and it offers nothing special to warrant that price. The keys to the rooms are outdated and lose its configuration when held close to a phone; several trips were made to reception to have the key reset, by many guests… On top of that, the sauna was broken. During check-in, I was charged 220 euros over my reserved price; once I caught this, the frontdesk personnel refunded the amount. Overall a very poor experience.

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you experienced during your stay. Our hotel was recently renovated in 2021, and we strive to maintain a high level of cleanliness in all our rooms. We apologize for any inconvenience caused by the mold stains in the bathroom and will address this with our housekeeping team. Our rooms do not have air conditioning, however, we do provide fans and heater blowers upon request to help our guests feel more comfortable. We apologize for any inconvenience this may have caused. As for the breakfast pricing, we offer a daily buffet with a variety of options, and we will take your feedback into consideration for future improvements. We regret the inconvenience you experienced with the room key and the sauna being temporarily closed for renovation. Lastly, we apologize for the billing error during check-in and are glad it was resolved promptly. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards, Stephan Seubert, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 605 件のレビュー 4.6/10 快適さ
  • 470 件のレビュー 7.1/10 朝食
  • 437 件のレビュー 6.4/10 清潔さ
  • 236 件のレビュー 4.5/10 お値打ち度

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