ibis Tilburg 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 868 件のレビュー

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Dr. Hub Van Doorneweg 105, 5026 RB TILBURG, Netherlands

説明

ホテルのその他の情報

  • Free parking at the hotel

  • Bike rentals available

  • Comfortable restaurant, bar and terrace

  • Next to the highway and close to Tilburg city centre

  • Near theme park Efteling and safari park Beekse Bergen

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ホテル所在地

ibis Tilburg

Dr. Hub Van Doorneweg 105
5026 RB TILBURG
Netherlands

GPS:51.541521, 5.050952

電話番号

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

CAFÉ ESTAMINET

The simple cuisine of a great bistro.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  868 件のレビュー

トリップアドバイザーの評価  4.0/5  122 件のレビュー

Lives up to the expectations

トリップアドバイザーの評価 4.0/5

VRomeijn トリップアドバイザー認証口コミ

I stayed at this hotel for a total of 8 nights in August 2023, since I needed to be in Tilburg for work reasons. If you have previously stayed in an ibis hotel, the ibis Tilburg will likely be what you expect: decent, quite basic but comfortable. While ibis Tilburg is located on the outskirts of the city, the hotel is well connected to downtown Tilburg by public transport. For the last few nights of my stay, I stayed in a different room than the previous nights. Both rooms were comfortable and quite roomy, and both had a nice bed and a television with a wide range of channels. Since this is an ibis hotel, the rooms do not have a fridge, so that is something to take into account. Moreover, there is no safe in the room. The bathrooms are adequate, but on the small side, which means that showering almost always leads to a substantial part of the bathroom floor getting wet. As for the restaurant, the hotel offers a satisfactory breakfast. I only had dinner in the hotel restaurant once, and while the service was not particularly quick, I did enjoy the food. In conclusion, ibis Tilburg offers what everything you need for a comfortable stay. Keeping in mind that this is an ibis hotel, ibis Tilburg does what it needs to do very well.

Dear Guest, Thank you for taking the time to share your review. We're delighted to hear that you found your stay to be comfortable and that the room amenities, including the quality of the bed, met your expectations. It's also pleasing to know that our breakfast offerings were satisfactory and that you enjoyed the meal you had in our restaurant. We appreciate your recognition of our efforts to provide a pleasant stay. Concerning the safe, we would like to clarify that we do provide safety deposit boxes for our guests' valuables. We regret to hear about your experience with the bathroom layout and the inconvenience it caused. We take note of your feedback as we continuously seek ways to improve our guest experience. Rest assured, we are committed to providing a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back. Best regards, Kaoutar Happel, Customer Service

Lovely staff!🙂

トリップアドバイザーの評価 5.0/5

sallyw27 トリップアドバイザー認証口コミ

This is the first time we've stayed here as usually we stay central in The Mercure. I have to say we really enjoyed staying here, the room was nice and even though its in an industrial area it was still pretty surroundings with lots of trees. It was easy to get to the centre of Tilburg on the bus but what impressed us most of all were the staff. Each and every member of staff that we met over the 4 days were lovely!! Very friendly, helpful and cheerful...I hope when the manager reads this he/she realises what a great team they have there! Thankyou for a lovely, comfortable stay!

Dear Caro, Thank you for sharing your opinion after your recent stay. We're delighted to hear that you had a pleasant stay and appreciated the serene surroundings, despite our location in an industrial area. It's wonderful to know that our team's friendliness and helpfulness stood out to you during your visit. We strive to provide excellent service, and it's heartening to see these efforts reflected in your stay. We also note your ease of access to Tilburg's center, which we're glad could contribute to your overall positive experience. We hope to welcome you back to our hotel in the future. Best regards, Kaoutar Happel, Customer Service

Not pleasant

トリップアドバイザーの評価 1.0/5

AMGJ24 トリップアドバイザー認証口コミ

We have previously stayed at the Ibis Tilburg and our stays have been good. This particular incident is very disappointing. My husband & I are traveling from Norway to Portugal and have planned our route & hotels. We chose the Ibis brand due to it being cost effective, clean, well staffed & pet friendly. We are traveling 9 days all Ibis hotels. Upon going over our Itineraries, I noticed that one of the dates were wrong. I’m sure it was something as simple as a fat finger but I immediately made contact with the hotel. Here is where the story gets interesting. I spoke with a young girl via email. She informed me that because I bought it online and it was paid that there was nothing that we can do. I did not buy a “flex” room?. In my defense, I did go back and look and it was quite confusing as to flex or non flex. I’ve never bought a flex. I’ve never had a problem in any hotel. I travel a lot. Now mind you all I’m asking for is to change the date to June 25 from June 26. I don’t want a refund & I’m willing to pay extra and we went back-and-forth several times each time I asked who is the property manager no response. Finally when I informed them that I am going to talk to corporate and write a review, I start getting emails from the front of the house property manager. He informed me that it’s not “fair” If he was to help us, but if I wanted to sell my room to someone and change the name that they would do that well that’s not what I’m looking for. The email exchange was absurd and repetitive. I have since found out that the Ibis is a franchise. So each Ibis has different rules and regulations. Well I have since booked with another Ibis hotel and I am very pleased. No, I’m not looking for anything for free but I think if you are in the hospitality business that you should provide hospitality. The tone of the emails and just the uncooperative attitude has soured me on this brand. I feel as they could have made this situation which was a mistake and there would be no financial consequence to the hotel that they could’ve actually helped us. This particular franchise in Tilburg is unwilling to break the rules, (he also told me it didn’t matter if there was illness or a fat finger, rules are rules) and everything to them was black & white. I live in the gray & sometime you have to help your guests, again there would be no financial loss to them. They did offer that I could buy another room, and of course they would keep my money from the wrong date, I chose to find a new hotel, and I highly would never recommend this facility for any travel to anyone. DO better Tilburg

Dear AMGJ, We are sorry to hear that you think this way about the rules and regulations. We specifically mention the flex option if you are unsure which date you want to book. If not ticked then we reserve the room and some time before we fix the room up, so then we count on you to come to the hotel. We sent a confirmation mail to remind and check all information. Other guests can be sent away with the message that we do not have any rooms available due to the reservation. We hope you well for the future as it is not a personal dispute for us, but we can understand the frustration. With kind regards, Bram Rekveld Customerservice

Work trip

トリップアドバイザーの評価 4.0/5

Nimmy37 ビジネス - トリップアドバイザー認証口コミ

Good enough for a two night work stay. Clean and staff friendly and helpful. Rooms quiet even though in busy area and comfortable amenities for the short stay. Food good both evening and good selection at breakfast buffet. Easy to find and park.

Dear Nimmy37, We are glad to hear that your stay was to your liking. We always appreciate positive feedback, as it will prove to be a good motivator to keep the standard high. We hope to welcome you again in the future, as we will do our best to make your next experience worth five stars. With kind regards, Bram Rekveld Customerservice

Great one night stop whilst travelling

トリップアドバイザーの評価 4.0/5

HerefordKarl_Heinz トリップアドバイザー認証口コミ

Great stop for one night. Typical Ibis with little storage space but enough for a small amount of luggage. Comfortable bed, nice shower room, good water pressure and decent air conditioning. There was a kettle in the room (not always in Holland) but small paper cups - china cups would have been a nice touch. Breakfast was good although it did feel as if we were in a pub environment. Great location. Not far off the motorway but on a quiet industrial estate with lots of trees. Free parking. Can definitely recommend for a stop whilst travelling.

Dear HerefordKarl_Heinz, Thank you for taking the time to write a review about your stay at Ibis. We appreciate the kind comments about the bed, shower, air conditioning as well as our location. We do note your comments about the room being small and the environment of the breakfast. We will definitely discuss options on the breakfast as the rooms will be more difficult to change on the short term. We are planning to replace the paper cups as indeed it could use an upgrade. We hope to welcome you again in the future, as we will do our best to better your experience next time around. With kind regards, Bram Rekveld Customerservice

との提携 TripAdvisor

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Tilburgのすべてのホテル

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