ソフィテルリヨンベルクール 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,941 件のレビュー

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20, quai Gailleton, 69002 リヨン, フランス

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当ホテルの客室

ホテル所在地

ソフィテルリヨンベルクール

20, quai Gailleton
69002 リヨン
フランス

GPS:45.754188, 4.834351

電話番号
ファックス +33 4 72 41 20 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LES 3 DOMES

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レ トロワ ドローム（Les 3 Dômes）をぜひご利用ください。お客さまのお越しをお待ちしております。

予約する

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,941 件のレビュー

トリップアドバイザーの評価  4.0/5  2,682 件のレビュー

Excellent staff, but hotel in dire need of refurbishment

トリップアドバイザーの評価 3.0/5

nomadicfood トリップアドバイザー認証口コミ

Positive: Excellent staff, very friendly, very helpful. Negative: Sadly, everything else. The hotel is showing its age. The rooms are showing significant wear and tear, have poor lighting, uncomfortable beds and generally extremely poor value for money. The breakfast is nothing special, very average quality.

Dear Nomadicfood, Thank you for sharing your experience with us. We appreciate your kind words about the friendliness and helpfulness of our staff. We regret that our hotel did not live up to your expectations and would like to offer you our sincerest apologies. We are also sorry to hear that you were not delighted with our gourmet breakfast. We sincerely hope that, despite your disappointment, we will have the opportunity to welcome you back for a more satisfying experience during your next stay in Lyon. Yours sincerely, Claire Quality Manager

Wonderful. Great hotel with great service

トリップアドバイザーの評価 5.0/5

andrewgG3269AQ Couples - トリップアドバイザー認証口コミ

We cam for the rugby and my wife is. Currently disabled. The concierge team Sebastian paul8be kara were as good as it gets. Helpful and intelligent. Well done for a complex rugby job. Eslene was polite and helpful with breakfast Our room - get a view of the rhone- was spacious and comfortable. Altogether a great hotel experience.

Old, decrepid, very dated, depressing hotel. Don’t book without reading

トリップアドバイザーの評価 1.0/5

JocelynMFB トリップアドバイザー認証口コミ

Please know that this hotel has not been renovated since it was built in the 1950’s. A staff member told me it was the first Sofitel to open, and will be the last to be renovated. It is a dreadful, dated, decrepid hotel that the Sofitel management should close immediately. I booked it thinking it was, of course, up to the usual Sofitel standard. How unfair to let people think that. Unless it’s the cheapest or only hotel left in Lyon, please do not book this hotel. The staff, however, is excellent.

Dear Guest, Thank you for your comments about your stay at the Sofitel Lyon Bellecour. We were very surprised and attentive to your comments, as it seems that there was a misunderstanding during your interactions with our team, as the statements related in your review are not exactly in line with our hotel's profile. Nevertheless, we deeply regret that our hotel did not live up to your expectations. We strive to provide a comfortable and enjoyable experience for all our valued guests and we sincerely apologize for not having met your expectations. Thank you for telling us how pleased you were with the excellent service provided by our dedicated team. We hope you will give us another opportunity to serve you better in the future and provide you with a better experience. Yours sincerely, Claire Quality Manager

Running low on staff and room smells

トリップアドバイザーの評価 2.0/5

Guilherme R ファミリー - トリップアドバイザー認証口コミ

I travelled to Lyon with my wife and kids. We arrived later during our check in day (16hes) and the second room was not ready.. after we went out and returned later, finally we got the second key. When we entered the room there had a terrible smell apparently of cigarette and some sent trying to hide the smell. They should have had changed us from the room instead of delaying our checkin.. After this event, we tried to have dinner at the hotel restaurant and the maître was very impolite and said that were not more tables available even for guest of the hotel, even when it was clear that he could easily accommodate 4 (2 kids) in a table that were for 3. Clearly they are running low in staff compromising service.

Dear Guilherme R, Thank you for taking the time to share your experience with us. We regret that your stay at the Sofitel Lyon Bellecour did not live up to your expectations and would like to extend our sincere apologies for any inconvenience you may have experienced. We have communicated with you personally following your experience and sincerely hope that you will give us another opportunity to better serve you in the future. Sincerely, Claire Quality Manager

予想外にサービスが悪化している。

お客さまの声 2.0/5

ト. カップル - 確認済みレビュー すべて

過去2回の宿泊に比較してサービスの悪さに失望しました。

Dear Guest, Thank you for taking the time to share your impressions of your stay with us. We are very sorry to hear that this new experience did not live up to the previous one, especially in terms of service. We strive to provide high quality, personalized service to our guests and we are truly sorry that you did not have this experience. In order to improve our service, would you be so kind as to share with us the reasons for your disappointment in more detail? We look forward to hearing from you, and sincerely hope to have the opportunity to earn your trust again during a future stay. Sincerely, Claire Quality Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 685 件のレビュー 9.4/10 ロケーション
  • 1,440 件のレビュー 6.4/10 客室
  • 1,593 件のレビュー 9.1/10 サービス
  • 14 件のレビュー 7.4/10 インターネット
  • 588 件のレビュー 4.6/10 雰囲気
  • 533 件のレビュー 6.8/10 快適さ
  • 468 件のレビュー 8.3/10 料理
  • 453 件のレビュー 8.8/10 朝食

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