メルキュールボルドールラック 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,100 件のレビュー

メルキュールボルドールラック - Image 1
メルキュールボルドールラック - Image 2
メルキュールボルドールラック - Image 3
メルキュールボルドールラック - Image 4

説明

ホテルのその他の情報

  • パレデコングレとエキシビションセンターから徒歩 2 分の場所にあります

  • ボルドー湖の近く

  • プール、テラス、庭園

  • ミーティングルーム 3 室

  • 豊富なファミリー向け客室

当ホテルの客室

ホテル所在地

メルキュールボルドールラック

Rue du grand Barail, Quartier du lac
33300 ボルドー
フランス

GPS:44.889323, -0.563521

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,100 件のレビュー

トリップアドバイザーの評価  3.5/5  701 件のレビュー

Hotel is good but restaurant not

トリップアドバイザーの評価 3.0/5

natalieb382 トリップアドバイザー認証口コミ

Normal Mercure Hotel, but staff was very nice and overall the hotel is great considering price, proximity to the stadium etc which was important for us seeing that we were there for the World Cup Rugby. However, we do not recommend the restaurant at all. Although the staff, especially an older gentleman, were very friendly, my husband was served very moldy cheese (and not the good mold of cheese, but the really green bad one...!). The problem is not only that it was off, it was also served in a way that this super visibly moldy green side was at the bottom, so if my husband had not looked at the cut off piece on his fork, he would have eaten it.... We never received a real heartfelt sorry or somewhat of a sign that they are sorry. No reimbursement, that we didn't have to pay the desserts or anything like this. Hence, the rating is only 3 stars.

Dear guest, We thank you for taking the time to write to us following your experience at the hotel. Your opinions are always valuable. We are sorry that the service at the restaurant did not live up to your expectations and for the inconvenience with our cheese. Rest assured that this is an exceptional situation and that we will inform the teams and to be extra vigilant so that this no longer happens within our establishment. We hope that this has not tainted the rest of your stay with us and that we can regain your trust. In this expectation, we ask you to believe in the expression of our best feelings. Regards, All Mercure Bordeaux Lac team.

Excellent family holiday location close to tram line

トリップアドバイザーの評価 5.0/5

Brendan K ファミリー - トリップアドバイザー認証口コミ

We spent a fantastic 5 nights in this hotel at the end of July 2023. We got the A line tram into the city from the airport and then transfered to the C Line tram which dropped us off a 1 minute walk from the hotel. The location is perfect. Very quiet with lovely trees in the garden and around the pool creating shade. When we arrived the reception staff could not have been any more helpful. They even kept the kitchen open for us to get lunch as we arrived it was just about to close the lunch sitting. After flying from Ireland, we were thrilled that the staff were that willing to help us out. The staff were very friendly and spoke perfect English if we could not communicate in our broken French. Rooms were spotlessly clean every day and the hotel lobby /bar area was just beautiful with bright colourful furniture and an amazing water feature at reception. We had dinner in the hotel restaurant on 2 occasions and the food was very good, with the 3 course menu for 29euro being very good value for money. The pool was cleaned every morning and we were impressed that despite all the trees in the garden, we never found a single leaf or piece of debris in the pool. This is a sign of the care and diligence of the staff. Overall experience could be summarised as : 1. Great location by tramline for access to Bordeaux city. 2. Very friendly and attentative staff with good communication skills 3. Spotlessly clean hotel rooms, lobby, pool and garden 4. Great food in the restaurant. Will definitely return to this hotel in the future.

Absolute circus

トリップアドバイザーの評価 1.0/5

James M トリップアドバイザー認証口コミ

. Arrived after a long drive, just wanted to sleep. They give me room 515, I bring all my luggage up to my room, get unpacked, discover the safe doesn't work. They can't fix it because the engineer doesn't work on Tuesdays. So they offer me a new room, 511, I pack all my gear up and move. But the key doesn't work for 511, so back downstairs. They don't believe me, come back up to check and agree that it doesn't work. The lady said "the lock for 512 broke earlier this week". They give me room 411 on a lower floor. So now I have to go get a trolley from downstairs to get all my luggage in and out of lifts (there is only one lift so you have to wait for other people to go first. Room 411, there is a grim smell as soon as I open the door. I walk into the bathroom and realise my shoes are leaving footprints in the room, the carpet is soaked. And it's soaked with something that smells precisely like urine. Back downstairs for another room, and more shuffling, now I'm in 419. It has a safe that works and it doesn't smell of urine. Approx an hour spent faffing when all I wanted was to close my eyes. The staff were very nice and apologetic, but clearly something is wrong with their operational processes that a guest has to be checked in to 4 different rooms before he can be settled.

Worst check-in experience ever!

トリップアドバイザーの評価 1.0/5

JOSE MARIA S トリップアドバイザー認証口コミ

Incredible disappointing check-in counter staff. We arrived at 3pm and they asked us to wait for 5 minutes until our room was ready. I kept asking every 5-10minuted and they kept saying “give us 2 minutes”. We got our room after serious complaints at their staff at about 3.45Pm. Why do we have to pay in full for a room that should be ready at 3pm and we get it at 3.45pm? At times, the staff didn’t understand or spoke good enough English and had zero empathy or customer service attention! Definitely not a place to return if can be avoided

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Bordeaux Lac. I am really sorry that your experience with our receptionnist staff did not meet your expectations ; please allow me to express my sincerest apologies. Indeed, you did your check-in during a very full day and high activity in hotel and it was difficult to answer all clients at the same time. Please note that our staff do his best to serve you and satisfy you durnig your stay. I'm really sorry that your experience was bad. Be sure that it's an exceptional situation and that it won't happen again. We will inform service concerned and take measures to prevent future occurence ! We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sales Team

Walter

トリップアドバイザーの評価 5.0/5

Adventurer14637 Solo travel - トリップアドバイザー認証口コミ

I have recently stayed for 2 nights at the Mercure sur lac outside Bordeaux. I can honestly say that it was a pleasure! The room was spotless, clean, fresh and very comfortable. The breakfast is excellent with an array of hot and cold products. In fact I cannot fault it at all! The staff were very helpful and attentive and a special mention to Thomas who was very professional and helpful in all aspects and a mine of information to get the best out of one’s stay! I must say that I read some previous posts and either some people invent negative comments just for the sake of it or they must have stayed elsewhere! I have no connection with the organisation, I was merely visiting a truly remarkable corner of South West France. I enjoyed my stay very much and thank you to all! It was much appreciated. I would highly recommend this Hotel, the service, location and transportation links are excellent and if you wish, all other amenities are close by. I look forward to a return visit. Thank you, regards, Walter

Dear Walter, Thank you ! We very much appreciate your comments regarding your stay at the Mercure Bordeaux Lac. We are glad to read that you appreciate rooms, breakfast and staff. It is always a pleasure to receive positive feedback and I will it with all our team ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one ! Sincerely, All Mercure Bordeaux Lac Team

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 277 件のレビュー 8.6/10 ロケーション
  • 785 件のレビュー 5.1/10 客室
  • 658 件のレビュー 8.3/10 サービス
  • 312 件のレビュー 3.7/10 清潔さ
  • 298 件のレビュー 7.6/10 朝食
  • 178 件のレビュー 4.7/10 雰囲気
  • 176 件のレビュー 4.2/10 設備

Powered by Trustyou

周辺の他の施設

ボルドーのすべてのホテル