ノボテルケアンズオアシスリゾート 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,935 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 温菜と冷菜を取り揃えた朝食ビュッフェ

  • くつろいだ雰囲気のモダンなダイニング「ミズナ」

  • ロビーで無料の高速Wi-Fiを提供

  • 全客室にChromecast対応の55インチのLCD TVを備えています

  • ビジネスイベントに最適な5室の柔軟なスペース

当ホテルの客室

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ホテル所在地

ノボテルケアンズオアシスリゾート

122 Lake Street, オーストラリア
4870 ケアンズ
オーストラリア

GPS:-16.918613, 145.772766

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,935 件のレビュー

トリップアドバイザーの評価  4.5/5  451 件のレビュー

2023エクセレンス認証

Best family-friendly place to stay in Cairns city!

トリップアドバイザーの評価 5.0/5

May A トリップアドバイザー認証口コミ

All the staff are fantastic from reception to maintenance, but a special shout out to Deborah and the VIK team. Deborah and staff are amazing with the kids. Every day is different and there's something for all ages, from beach sand castle making, garden games, aqua aerobics, reptiles that come to the hotel where you can hold a baby crocodile and have a chat with Captain the Macaw. When the skies open up table tennis competitions and family trivia nights which was a hit with the whole family. The food and drink is always reliably great and serviced by a beautiful team of staff. Keep up the great work and we will be back again soon!

Dear MayaV4058KS, Thank you so much for taking the time to share your feedback of your recent stay with us. I'm thrilled to read you had such a lovely stay and enjoyed all the different activities we had going on during the last school holidays! We have a new program lined up for the upcoming school holidays, with some new activities. Also we do have new ideas lined up for the other school holidays during the year. It's amazing to read you appreciated the service of all team members and I will make sure I'll tell Deb about your special mention. We hope to welcome you back to our lovely resort soon, for some more VIK and VIG fun. Warm regards, Kim Front Office Manager

would stay here agin

トリップアドバイザーの評価 5.0/5

cameron h トリップアドバイザー認証口コミ

WE stayed at the novotel for a week. check in was easy. the room was big enough, and the bed was SOO comfy. its located walking distance from everything in the City and we only needed a car the day we visited family in the northern beaches. service is friendly. room 609 has a water view. the balcony is small enough it is not practical to use it as a balcony.

Dear Cameronh459, Thank you so much for taking the time to share your feedback. We are thrilled to hear you had a lovely stay with us and enjoyed the comfy beds. We look forward welcoming you back for another enjoyable stay with us. Warm regards, Kim Front Office Manager

Perfect pool, fantastic location

トリップアドバイザーの評価 5.0/5

Hollie B トリップアドバイザー認証口コミ

Fantastic pool and buffet breakfast, worth adding the Buffett on to your room stay! Great location with east access to esplanade and walking distance to marina. The VIK kids activities on weekends were fun for our eldest to join in with as well, Deborah did an excellent job entertaining the kids!

Dear hollieburke, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed our fantastic pool, buffet breakfast, and the convenient location of our hotel. It's great to know that you found the VIK kids activities enjoyable, and we appreciate your acknowledgment of Deborah's excellent job in entertaining the kids. We will be sure to pass along your compliments to her. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you have any further comments or suggestions, please feel free to share them with us. Best Regards, Kim Front Office Manager

Brilliant pool.

トリップアドバイザーの評価 4.0/5

darknell トリップアドバイザー認証口コミ

Wonderful stay but soured on check out when firstly it was queried that I had paid for breakfast for two despite me showing my itemised payment. Finally that over I was given my receipt and then waited expecting a ‘we hope you enjoyed your stay’. Nothing. I said ‘is that all?’ And was told ‘yes’ so I left. Sad. My morning swim at 7am was the highlight for me as I was the only one in the pool and it was bliss. Delicious breakfast with everything you could think of on offer. Excellent.

Dear Darknell, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you had a wonderful overall experience and that the highlight of your stay was the morning swim in our pool. However, we sincerely apologize for the inconvenience during the check-out process. It's regrettable to hear about the initial query regarding breakfast payment and the lack of a warm farewell. Your feedback is crucial for us to address areas where we can improve. Rest assured that we will take steps to ensure a smoother and more positive check-out experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for another delightful stay. If you have any further comments or suggestions, please feel free to share them with us. Warm regards, Kim Hiddink Front Office Manager

A family friendly tropical resort. Great swim up bar. Walking distance to Cairns Performing Arts.

トリップアドバイザーの評価 4.0/5

Lyndel K ファミリー - トリップアドバイザー認証口コミ

We enjoyed a very relaxed stay. Booked a deluxe pool view room and it was clean, comfortable and housekeeping and other staff very friendly & helpful. The swim up bar is a bonus and the buffet breakfast was excellent. One of the best we’ve had. The barista on cafe duty each morning went out of his way to provide friendly efficient service with a smile. Great coffee. The only thing we could comment on to improve our stay would be to have a toaster, microwave, crockery and cutlery & clothes airer available in each room. Especially helpful for families with young children. Though upon enquiring at checkout, learned you can request these items for your stay. Room service was fast. Walking distance to CPAC. Thank you for our lovely stay.

Dear Lyndel K, Thank you for choosing Novotel Cairns Oasis Resort and for taking the time to share your detailed and positive feedback. We are delighted to hear that you enjoyed a relaxed stay in our deluxe pool view room and that the cleanliness, comfort, and friendliness of our staff contributed to your overall satisfaction. It's fantastic to know that you appreciated the swim-up bar, the excellent buffet breakfast, and the exceptional service provided by our barista. We are committed to providing a memorable experience for our guests, and your comments are a testament to our team's dedication. We appreciate your suggestion regarding the inclusion of additional amenities in the rooms, and we'll certainly consider this as we strive to enhance our offerings for families with young children. It's great to hear that our team was responsive to your needs during your stay. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay when your travels bring you to Cairns. Warm Regards, Kim Front Office Manager

との提携 TripAdvisor

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