Pullman Magenta Shores Resort 5 stelle

Giudizio clienti (Valutazione ALL) 4.0/5 1.575 recensioni

Pullman Magenta Shores Resort - Image 1
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Descrizione

I plus dell'hotel

  • Situato di fronte alla spiaggia con villette stile Resort

  • Piscina laguna esterna e una piscina coperta riscaldata

  • Splendido campo da golf e strutture sportive

  • Vie Day Spa

  • Premiato ristorante e bar

Le nostre sistemazioni

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Posizione dell'hotel

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

Coordinate GPS:-33.310834, 151.522901

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.0/5  1.575 recensioni

Giudizio TripAdvisor  4.0/5  888 recensioni

VOUCHER PURCHASES BEWARE -

Punteggio Tripadvisor 1.0/5

cp835 Recensione certificata TripAdvisor

VOUCHER PURCHASERS BEWARE – My Sister purchased birthday vouchers for myself & my daughter for a Massage & High Tea experience in December 2022, and also one for herself, so we could share the experience. When purchasing the vouchers my sister was advised that the vouchers would be honoured for 3 years. When phoning to book the appointments my sister advised that she had 3 x vouchers that were purchased December 2022 for the booking, the person taking the booking said that would be fine. We presented the vouchers on arrival, then, AFTER our treatments & high tea, the manager Taliessa advised that there were extra fees payable as the fees had risen since the purchase of the vouchers. How dissapointing, and why did the Manager Taliessa wait until the end of the treatments to let us know. I can say definitely that we won't be going back to this Spa, the Managers attitude was certainly not very customer service friendly at all, which spoiled our whole experience.

mediocre....

Punteggio Tripadvisor 2.0/5

Yuvvone G Recensione certificata TripAdvisor

Beautiful family-friendly resort to stay at. My family and I have been coming to Magenta for years now.. Although our experience this time around was mediocre, we visited the hotel 26th-28th February, was average in comparison to the past. When dining in the Shallows Bar on Wednesday, we felt as though the atmosphere was flat, staff looking very lost/flustered and the younger girl that looked like she was in charge (different colour uniform to most staff on) served us gave the impression she did not want to be there, she came off as a little blunt to be honest, disappointing as the Bar staff are usually very bubbly, friendly and welcoming.. Hope this was an off day...

Very poor customer service

Punteggio Tripadvisor 1.0/5

494serak Recensione certificata TripAdvisor

We stayed in a three-bedroom villa for three nights, but the day it checked out we were paid an extra $200. There was an email saying that we drew something with crayons on the Bathtub and they have to erase it with a cleaning company, that costs $200. Firstly, we didn’t have children young enough to use crayons and obviously they are old enough to have the conscience to not do this. Secondly, the stains were allegedly already on the bathtub at the first place. We kept on talking about this situation on the phone and through the email to hotel but the manager had said she would call again tomorrow. However she did not call back. We kept waiting the calling and we called again at 4.30pm. and She said “I said I’d call back by 5 o'clock today. It's not 5 o’clock yet.” And she saying their housekeeping team is always professional, so it couldn't have this kind of stain in the first place, and they have this strong, significant policy of damage. (Which is we never heard of it when we checked in) This is the first time we ever experienced an abhorrent, dishonest, stubborn hotel customer service, and it is absolutely not acceptable to charge us for stain that we didn’t even make. If we were informed this ‘strong policy’, this situation would not even be happening and we would have taken a picture as evidence. It's a pity that we couldn't take a picture of the original stain on the Bathtub when we first checked in. But what guest on a holiday would take a picture of this stain in advance for evidence because they're afraid the hotel will charge the guests for this cleaning fee?

A good level of family accommodation

Punteggio Tripadvisor 5.0/5

GribbsRiyadh In famiglia - Recensione certificata TripAdvisor

We had a 3 bedroom and found villa very spacious with carapace at front door dedicated to villa which is nice. We played golf and were treated very well at the proshop despite the fact we had a friend of my son who had never played golf on a course before. You are staying at hotel seemed to be magic word at proshop. We had breakfast and that was good. The only issue we had was we tried to walk to the beach and met a brown snake on the path so we quickly retreated. We told reception and they offered a snake catcher if it happened again, which was good.

Disappointed to the max

Punteggio Tripadvisor 1.0/5

Sara A Recensione certificata TripAdvisor

My recent hotel stay was riddled with letdowns. The promised pool view from my villa was nonexistent, and the maintenance delay upon arrival was frustrating. The hotel's WiFi and TV issues added to the disappointment. The apologies from the receptionist felt hollow, leaving me with a sense of regret for investing in a stay that failed to deliver on its promises. Having visited various Pullman hotels around the world, each offering exceptional experiences, my recent stay at this particular one left me bewildered.

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Altri utenti web che hanno valutato il nostro hotel

  • 289 recensioni 9.1/10 Posizione
  • 987 recensioni 4.9/10 Camera
  • 780 recensioni 7/10 Servizio
  • 68 recensioni 2.2/10 Internet
  • 431 recensioni 4.9/10 Cibo
  • 426 recensioni 2.7/10 Pulizia
  • 314 recensioni 5.3/10 Comfort
  • 259 recensioni 6.9/10 Piscina

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