Mercure Tunbridge Wells Hotel 4 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 1.002 recensioni

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Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
Mercure Tunbridge Wells Hotel - Image 3
Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, Regno Unito

Descrizione

I plus dell'hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Le nostre sistemazioni

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Posizione dell'hotel

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
Regno Unito

Coordinate GPS:51.146079, 0.311925

Telefono
Fax +44 161 388 0915

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

THE MALLOWS

Foto non contrattuale

Il ristorante Mallows propone una cucina tradizionale e internazionale, deliziosi dessert e una selezione di ottimi vini di accompagnamento. Il tutto in un'atmosfera rilassata per un'esperienza raffinata.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  1.002 recensioni

Giudizio TripAdvisor  3.5/5  1.505 recensioni

Our stay at Mercure Tunbridge Wells

Punteggio Tripadvisor 4.0/5

donnetinir In coppia - Recensione certificata TripAdvisor

We where very happy with our stay at Mercure Tunbridge Wells staff all very helpful just to mention some names Victoria at reception very bubbly and made us feel at home as soon as we've checked in , breakfast chef Linda no problems with any requests we had and also house keeping Roma And Lily And Kim super girls we definately stay again restaurant staff very accomodating .The room 122 could be looked at ,furniture all chipped and carpet broken, something you dont espect in a 4 stars hotel

Dear donnetinir, Thank you for sharing your experience of your recent stay at Mercure Tunbridge Wells Hotel. We're delighted to hear that you found our staff to be helpful and accommodating, and it's wonderful to know that Victoria, Linda, Roma, Lily, and Kim left a positive impression on you during your visit. I'll be sure to pass on your kind words to them, as I'm sure they'll be thrilled to hear about the impact they had on your stay. However, we apologize for the condition of room 122. Maintaining high standards of comfort and cleanliness is paramount to us, and we regret that the furniture and carpet did not meet your expectations. Please rest assured that we will address this issue promptly to ensure that all our rooms are in top-notch condition for our guests. We truly value your feedback as it helps us to continually improve our services. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, John Mitchell Operations Manager

Great food

Punteggio Tripadvisor 5.0/5

jefftaher3 Recensione certificata TripAdvisor

Quick and efficient check in. Clean room and bathroom, well equipped and restaurant food was great and the staff even bette, Tim was really helpful and friendly even though they were extremely busy. I suggest booking in advance to prevent disappointment

Dear jefftaher3, Thank you for sharing your feedback with us. We're thrilled to hear that you had a great experience during your recent stay at Mercure Tunbridge Wells Hotel. It's fantastic to know that you found our check-in process to be quick and efficient, and that your room and bathroom were clean and well-equipped. Providing a comfortable and welcoming environment for our guests is important to us, and we're delighted that we met your expectations in this regard. We're especially pleased to hear that you enjoyed the food in our restaurant and that our staff, including Tim, provided you with excellent service. We will be sure to pass along your kind words to him and the rest of our team. Ensuring that our guests have a memorable dining experience is a top priority for us, and it's wonderful to know that we succeeded in this during your stay. Your suggestion to book in advance is greatly appreciated, especially during busy periods, and we will certainly pass this advice along to future guests to help prevent any disappointment. Once again, thank you for choosing Mercure Tunbridge Wells Hotel. We look forward to welcoming you back in the future. Kind regards John Mitchell Operations Manager

Great service

Punteggio Tripadvisor 5.0/5

Dean W Recensione certificata TripAdvisor

The hotel was very good and tidy overall all staff had very good customer service skills .tom was extremely helpful all round and very quick with service . Tom is a credit to the hotel . Tim from the restaurant was also very helpful and carterd for all needs

Dear H8823IDdeanw, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience during your stay at Mercure Tunbridge Wells Hotel. It's fantastic to know that you found our hotel to be very good and tidy, and that all of our staff displayed excellent customer service skills. We're especially delighted to hear that Tom provided you with exceptional service and was quick to assist you with all your needs. We will make sure to pass on your kind words to him, as he is indeed a credit to our hotel. We're also glad that Tim from the restaurant was able to provide you with attentive service and cater to all your needs during your dining experience. Providing excellent service to our guests is something we take great pride in, and it's wonderful to hear that our team members exceeded your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to Mercure Tunbridge Wells Hotel in the future. Thank you again for choosing to stay with us. Kind regards John Mitchell Operations Manager

Necessità di essere rinnovato

Giudizio clienti 2.0/5

Mn Ospite singolo - Avvisi confermati di ALL

Mio secondo soggiorno di 3 notti. La prima volta non mi è mai stata pulita la camera a causa di un problema di personale. Mi hanno offerto una bevanda al bar per compensare. Questa volta acqua fredda per un problema al boiler.

Signora / Signor Negrinia Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Mercure Tunbridge Wells Hotel. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Gli alberghi Mercure desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, le porgo, Signora/ Signor, i miei più cordiali saluti

Piacevole sorpresa

Punteggio Tripadvisor 5.0/5

alyx1907 Da solo - Recensione certificata TripAdvisor

Soggiornato in questo hotel per caso a causa di un volo cancellato. La struttura é piuttosto attempata e assomiglia ad un tipico cottage di campagna inglese. Molto retro ma sicuramente di forte impatto visivo. Le camere sentono sicuramente il peso degli anni ma nonostante questo sono assolutamente comode, pulite e ben tenute. Il letto è enorme e discretamente comodo. Tutto in ordine e ben curato. L’accoglienza al desk é stata eccezionale, la signora alla reception è stata super cordiale ed efficiente nonché molto empatica, davvero un valore aggiunto. Check out rapido ed efficiente anche se con meno cordialità. A mezz’ora di auto da Gatwick è inoltre molto comodo per raggiungere l’aeroporto. Una piacevole sorpresa.

Dear alyx1907, Thank you for sharing your feedback about your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear about your experience and appreciate your detailed comments. We're pleased to hear that you found the hotel's structure, with its older and charming English country cottage style, to be visually impactful. We take pride in our unique character and ambiance, and it's wonderful to know that you appreciated it. It's also great to hear that despite the vintage charm of the rooms, you found them comfortable, clean, and well-maintained. Your comfort and satisfaction are very important to us. We're especially thrilled to hear that you had an exceptional welcome at the front desk. Our team strives to provide friendly and efficient service to all our guests, and it's rewarding to receive your compliments. We understand your mention of the quick and efficient check-out experience, and we appreciate your feedback on this aspect as well. Thank you for choosing Mercure Tunbridge Wells Hotel, and we hope to have the pleasure of welcoming you back in the future if your travels bring you to the area. Best regards, John Mitchell Operations Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 249 recensioni 9.2/10 Posizione
  • 965 recensioni 6.3/10 Camera
  • 997 recensioni 8.5/10 Servizio
  • 7 recensioni 8.5/10 Internet
  • 576 recensioni 6.2/10 Cibo
  • 418 recensioni 6.7/10 Pulizia
  • 412 recensioni 8.3/10 Colazione
  • 243 recensioni 4.5/10 Atmosfera

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