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    Your loyalty and subscription program customer service

    By email, your request will be handled within 8 working days.

    Before contacting us, remember to check our FAQs

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    By email, your request will be handled within 8 working days.

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    Before you continue...

    Please remember that it generally takes about 7 days for points to be credited. After that time, you have six (6) months to send us your paid hotel invoice.

    You prefer faxing it to us, Print off this page by clicking here and fax it together with your invoice, sending it to :
    Region Europe / Africa / Middle East : +33 1 73 60 20 58
    Region America : +1 212 444 05 43
    Region Asie / Pacific : +61 2 8023 8522

    Before you continue...

    Were Le Club Accorhotels points that you earned at a partner establishment not credited to your account? It may take up to six weeks for your points to be transferred.

    Before you continue...

    Your Le Club Accorhotels points have not been transferred to the partner loyalty program as requested? It may take up to six weeks for your points to be transferred.

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    Any questions on :
    - Using your points when you make a reservation ?
    - The Le Club Accorhotels Rewards hotel vouchers or partner vouchers you have ordered ?
    - Transferring your points to our partners ?

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    Question? Suggestion? Claim? Contact us.

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    Question? Suggestion? Contact us.

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    Question? Suggestion? Claim related to the Le Club Accorhotels program? Contact us.

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    Question ? Suggestion ? Claim related to the Le Club Accorhotels program ? Contact us.

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    Problem with your online subscription ? Contact us.

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    Question ? Suggestion ? Claim related to the Le Club Accorhotels program ? Contact us.

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    Did you lose your card? Was your card lost, stolen, or damaged?
    Simply fill in this form so that we can send you a new card as quickly as possible.
    You may update your postal mailing address if necessary by editing your profile.

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