Grand Mercure Sao Paulo Vila Olímpia bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 2.159 ulasan

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Grand Mercure Sao Paulo Vila Olímpia - Image 1
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Grand Mercure Sao Paulo Vila Olímpia - Image 4
Rua Olimpiadas 205, 04551 000 SÃO PAULO, Brasil

Deskripsi

Keistimewaan hotel

  • Kamar yang luas, mewah, dan telah direnovasi. Smart TV 49 inci dengan saluran streaming

  • Restoran CipóRestô dengan balkon luar-ruang dan hidangan Brasil

  • Ruang acara korporat dan sosial berkapasitas 600 orang

  • Rumah sakit dan klinik terdekat: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel dengan helipad yang terletak 10 menit dari Bandara Congonhas - SP

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Lokasi hotel

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brasil

GPS:-23.59563, -46.6845

Telepon
Fax +55 11 2161-4949

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  2.159 ulasan

Peringkat TripAdvisor  4.0/5  1.329 ulasan

Sertifikat keunggulan 2024

Great location, good breakfast and outstanding service

Catatan Tripadvisor 5.0/5

HHV H Ulasan TripAdvisor tersertifikasi

The overall experience was really good. I was welcomed by Fabio ( bellboy) and Caio ( reception). They both were kind, friendly and very professional, that was a great start. Breakfast at the Cipo restaurant is really good, plenty of options and great quality. The service at the restaurant is outstanding, to highlight Maiara, Elaine in the morning shift and Luiz and Davi in the evening, they all embody what customer service and hospitality is about: caring, professional, kind and efficient). The rooms are comfortable, although I was assigned a connected room and I could listen to my neighbor laughing and coughing. The blackout was great and the bathroom a bit small. Overall I think this is a great hotel, in a fantastic location ( 5 min walk from a nice shopping mall) and an outstanding service!

Hello HHVH451, What a joy to have a feedback like yours! I am so glad to read your words, here at the Grand Mercure we believe that customer service is the key element for a Hotel and I will transmit your message to all of the team especially for those who were in contact with you. About the connecting room, let us know when you come back in order to update your profile (unfortunately i cant find your data through the tripadvisor username) Hope to have you again with us and all of our team will be at your disposoal. Kind Regards, Erick Franco Gerente de Customer Experience

I love this!!

Catatan Tripadvisor 5.0/5

Griffin S Ulasan TripAdvisor tersertifikasi

I just love this hotel and the people here! They are such an amazing team, everyone! Fernanda from front desk it’s a very sweet person and always lovely with us. The restaurant is also perfect, specially the drinks. Thank you very much for everything! #united

Hello 455griffins, It is a pleasure to hear that we are providing a good experience to our guests! All of our team will be so glad with your feedback specially Fernanda! We will always be here for you trying our best to be your Brazilian home in São Paulo! Kind regards, Erick Franco Customer Experience Manager

Great staff and Service!!

Catatan Tripadvisor 5.0/5

asanders915 Bisnis - Ulasan TripAdvisor tersertifikasi

I stay at this hotel often for business. The staff is so professional, friendly and always helpful. The hotel restaurant offers great food and service. Must visit the coffee cafe, Tres Coracoes ask for Felipe or Ketlen, they are the best!! They make the best Latte!!

Hello, asanders915! It is a honor to know that you always stays with us and enjoy Três Corações and the Cipó restaurant! It is a pleasure to welcome you back. Thank you for your compliments to our team! Ketlen and Felipe will be very happy with your words. Hope to see you soon! Erick Franco Customer Experience Manager

Best location and good quality at an affordable rate

Catatan Tripadvisor 5.0/5

Miguelariasb Bisnis - Ulasan TripAdvisor tersertifikasi

Convenient location in a beautiful neighborhood, next to Itaú Cubo. Some shopping malls nearby and a lot of restaurants walking distance. With its modern renovation and spacious rooms, it is my go to place at a good rate for short business trips in São Paulo.

Dear Miguelarias, Thank you very much for reviewing your experience with us. I'm pleased to know that you enjoyed our location and facilities! We wish to welcome you in every future visit to São Paulo. Erick Franco Customer Experience Manager

Disappointing Business Hotel Stay: Promised Modernity vs. Outdated, Neglected Reality

Catatan Tripadvisor 1.0/5

RaphaelP26488 Bisnis - Ulasan TripAdvisor tersertifikasi

Currently staying at a hotel that boasts itself as a contemporary and refurbished option for business travelers, I am facing deep disappointment. I had high hopes for a place that advertised "renovated, spacious, and modern rooms," but what I've encountered is a series of letdowns from the moment I arrived. Initially placed in a room that was anything but modern or renovated, I promptly lodged a complaint, expecting a quick fix. Surprisingly, I was moved to a room that still starkly contradicted the hotel’s advertised standards. The accommodations I've been given show a clear disregard for modernity, with furniture that appears haphazardly chosen and walls marred by stains indicative of long-term neglect. For someone on a business trip, the hotel environment should complement the workplace, affecting the overall success of the trip. Facing such decay and negligence is not just frustrating but also harmful to both productivity and mental well-being. This ongoing discrepancy between the hotel's promises and the actual state of affairs raises serious concerns about its honesty and commitment to customer satisfaction. Experiencing this firsthand has reminded me of the importance of consulting reviews and recommendations from other travelers, especially for hotels aiming at the business market. I urge potential guests to be wary and consider other accommodations before deciding on this hotel. To the hotel management, I stress the need for an immediate reevaluation of your maintenance, marketing, and customer service approaches to spare your guests from the unpleasant experiences I am currently enduring.

Dear RaphaelP26488, Thank you for writing us a review. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience or discomfort you encountered. I'm happy that we were able to able to reach an agreement after our encounter! Please count on us for anything you may need! We are completely at your disposal. Yours truly, Erick Franco Customer Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 336 ulasan 9.8/10 Lokasi
  • 745 ulasan 7.2/10 Kamar
  • 882 ulasan 8.6/10 Pelayanan
  • 22 ulasan 7.1/10 Internet
  • 401 ulasan 9.2/10 Sarapan
  • 241 ulasan 7.6/10 Kebersihan
  • 198 ulasan 7.8/10 Makanan
  • 195 ulasan 6.9/10 Suasana

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