Grand Mercure Sao Paulo Vila Olímpia bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 2.158 ulasan

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Deskripsi

Keistimewaan hotel

  • Kamar yang luas, mewah, dan telah direnovasi. Smart TV 49 inci dengan saluran streaming

  • Restoran CipóRestô dengan balkon luar-ruang dan hidangan Brasil

  • Ruang acara korporat dan sosial berkapasitas 600 orang

  • Rumah sakit dan klinik terdekat: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel dengan helipad yang terletak 10 menit dari Bandara Congonhas - SP

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Lokasi hotel

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brasil

GPS:-23.59563, -46.6845

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.5/5  2.158 ulasan

Peringkat TripAdvisor  4.0/5  1.312 ulasan

Sertifikat keunggulan 2023

Great staff and Service!!

Catatan Tripadvisor 5.0/5

asanders915 Bisnis - Ulasan TripAdvisor tersertifikasi

I stay at this hotel often for business. The staff is so professional, friendly and always helpful. The hotel restaurant offers great food and service. Must visit the coffee cafe, Tres Coracoes ask for Felipe or Ketlen, they are the best!! They make the best Latte!!

Hello, asanders915! It is a honor to know that you always stays with us and enjoy Três Corações and the Cipó restaurant! It is a pleasure to welcome you back. Thank you for your compliments to our team! Ketlen and Felipe will be very happy with your words. Hope to see you soon! Erick Franco Customer Experience Manager

Best location and good quality at an affordable rate

Catatan Tripadvisor 5.0/5

Miguelariasb Bisnis - Ulasan TripAdvisor tersertifikasi

Convenient location in a beautiful neighborhood, next to Itaú Cubo. Some shopping malls nearby and a lot of restaurants walking distance. With its modern renovation and spacious rooms, it is my go to place at a good rate for short business trips in São Paulo.

Dear Miguelarias, Thank you very much for reviewing your experience with us. I'm pleased to know that you enjoyed our location and facilities! We wish to welcome you in every future visit to São Paulo. Erick Franco Customer Experience Manager

Disappointing Business Hotel Stay: Promised Modernity vs. Outdated, Neglected Reality

Catatan Tripadvisor 1.0/5

RaphaelP26488 Bisnis - Ulasan TripAdvisor tersertifikasi

Currently staying at a hotel that boasts itself as a contemporary and refurbished option for business travelers, I am facing deep disappointment. I had high hopes for a place that advertised "renovated, spacious, and modern rooms," but what I've encountered is a series of letdowns from the moment I arrived. Initially placed in a room that was anything but modern or renovated, I promptly lodged a complaint, expecting a quick fix. Surprisingly, I was moved to a room that still starkly contradicted the hotel’s advertised standards. The accommodations I've been given show a clear disregard for modernity, with furniture that appears haphazardly chosen and walls marred by stains indicative of long-term neglect. For someone on a business trip, the hotel environment should complement the workplace, affecting the overall success of the trip. Facing such decay and negligence is not just frustrating but also harmful to both productivity and mental well-being. This ongoing discrepancy between the hotel's promises and the actual state of affairs raises serious concerns about its honesty and commitment to customer satisfaction. Experiencing this firsthand has reminded me of the importance of consulting reviews and recommendations from other travelers, especially for hotels aiming at the business market. I urge potential guests to be wary and consider other accommodations before deciding on this hotel. To the hotel management, I stress the need for an immediate reevaluation of your maintenance, marketing, and customer service approaches to spare your guests from the unpleasant experiences I am currently enduring.

Dear RaphaelP26488, Thank you for writing us a review. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience or discomfort you encountered. I'm happy that we were able to able to reach an agreement after our encounter! Please count on us for anything you may need! We are completely at your disposal. Yours truly, Erick Franco Customer Experience Manager

Great service throughout!

Catatan Tripadvisor 5.0/5

morganjrchang Ulasan TripAdvisor tersertifikasi

Staff were incredible, from the valet to bell boys to front desk, to room service. Would definitely stay again in Sao Paulo! Food was also surprisingly good! My girlfriend speaks portuguese so was able to converse easily but it was also fine for me with only English.

Hello, morganjrchang! Thank you very for the incredible review! We are always so grateful for receiving such nice compliments, especially regarding our team. Everything we do is with the upmost care, so your words are inspiring to all! It will be a absolute pleasure to have you guys back with us during your next trip to São Paulo. We hope to see you soon! Marina Mello Gerente de Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Amazing!!!

Catatan Tripadvisor 5.0/5

Craig N Ulasan TripAdvisor tersertifikasi

Perfect! I dont have words to describe... Everything was perfect. Fernanda made all to make sure that I was happy. When I got to the room there were pictures, cheese bread and a beautiful message for me. I felt very loved and happy. Thank you Fernanda for so much affection! When I come to Brazil again, I will definitely stay at Grand Mercure.

Hello, G4708BYcraign! Thank you for choosing Grand Mercure Vila Olimpia Hotel and for sharing your kind feedback on TripAdvisor. I'm thrilled to know you felt so welcomed by Fernanda. Our team really puts their heart in everything they do, so I'm sure she will be very happy with your words. We'll be waiting for you! It will be a pleasure to have you stay with us in the future! Marina Mello Gerente de Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 341 ulasan 9.7/10 Lokasi
  • 770 ulasan 7.2/10 Kamar
  • 896 ulasan 8.6/10 Pelayanan
  • 25 ulasan 7.1/10 Internet
  • 410 ulasan 9.2/10 Sarapan
  • 255 ulasan 7.5/10 Kebersihan
  • 205 ulasan 7.1/10 Suasana
  • 175 ulasan 7.4/10 Fasilitas

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