Pullman Melbourne Albert Park bintang 5

Catatan tamu Avis (Peringkat ALL) 3.9/5 2.054 ulasan

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Deskripsi

Keistimewaan hotel

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Feel reassured with access to AXA medical teleconsultation free of charge

Akomodasi kami

Lokasi hotel

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 ALBERT PARK
Australia

GPS:-37.84978, 144.978662

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.9/5  2.054 ulasan

Peringkat TripAdvisor  4.0/5  1.757 ulasan

A massive disappointment

Catatan Tripadvisor 1.0/5

Scott M Ulasan TripAdvisor tersertifikasi

Wow, what a disappointment. Tired, old room in desperate need of refurbishment. Called reception for assistance with internet connection being not available and after called back 20 minutes later and told could not offer assistance until following morning. If looking for a nice Melbourne accomodation put the pen through this one and look elsewhere.

Disappointed

Catatan Tripadvisor 1.0/5

Collin W Ulasan TripAdvisor tersertifikasi

I have created a new TA account as previously my partner and I used to have one account. I had been to Pullman Albert Park three times, once in 2022 during GP and this year again, both times with my partner and me alone in October. In 2022 we had issues as the hotel had just reopened after Covid and like many places, it was chaotic. My then partner, an avid F 1 fan, had paid a premium rate and we were unhappy with the service and the room. Having complained to a friend who was then the Marketing Manager for the group, who also happened to be staying, we were introduced to the General Manager, Michael. We thought he managed our issues very professionally and we ended up booking for this year again. Michael met us this year and we had a drink and again, he was charming. My partner and Michael shared many stories about F1, the different tracks and drivers etc., This time in October, I had to come to the CBD and as I had a good impression of the hotel, I asked my friend to book the Pullman as she was travelling on business. The reception was a total disaster while checking in and I was trying to call Michael but he was not answering. As we had to wait for a while we went to the bar and again, as they seemed to be short of staff we did not end up getting a drink, having waited for a while. Finally the room was provided and I felt we were not welcomed with courtesy and was disappointed that I could not get through to Michael as well. The next morning we came for breakfast we asked for the General Manager Michael and someone else turned up. I was confused and said that I asked for Michael but the person said that Michael is no longer with the company. I then said that I tried calling Michael but he was not answering. We were then told that the number does not belong to Michael and we felt strange the way we were told about Michael as if the person did not want to do anything with this conversation. Finally we did not say anything about the issues as we were leaving that afternoon anyway but feel disappointed.

Poor Service Experience

Catatan Tripadvisor 1.0/5

alishath2 Couples - Ulasan TripAdvisor tersertifikasi

This hotel is obviously experiencing staffing issues as all customer service experiences were unacceptably slow. Check in procedure took 30 minutes, room service for drinks was 45 minutes and attempting to resolve a refund for for the cancelled room service was over 30 minutes. In the hotel lobby is was evident the front of house staff were fielding concerns from many customers. We are generally understanding people but this was our most frustrating and disappointing hotel stay (world wide).

Wonderful weekend staycation.

Catatan Tripadvisor 5.0/5

O8975JSjudys Couples - Ulasan TripAdvisor tersertifikasi

Had a wonderful night’s stay at the Pullman last weekend. Last time we stayed there we had an unpleasant and unpleasant experience. Hotel management went above and beyond to make amends - ensuring our experience this time was fabulous. Special thanks to hotel management- especially Rhett.

The Hotel from Hell

Catatan Tripadvisor 1.0/5

John L Ulasan TripAdvisor tersertifikasi

4 nights in the Hotel from Hell. Where to begin?: 1. The room is old and tired, with none of the usual inclusions. No glasses other than bathroom. No cold water - nothing at all. It's very downmarket for the price, reminiscent of a highway motel (not at highway motel prices). 2. The hotel, including the foyers, was completely taken over for the entire weekend by a massive HiFi sales event. After threading our way through displays and ticket lines in the foyer, we made it to the lift, hidden behind a temporary ticketing booth. The noise in the foyer from the HiFi demos is loud and intrusive to say the least, and in the room, 2 floors up, it reverberates, all day, like a thunderstorm. The only place to find some peace was either in a deserted entry foyer or in the nearby park. The foyers, bar and coffee bar are packed all day with HiFi salespeople. Don't expect a restful, or respectful, stay. It's like an all-day disco. 3. The internet connection is not useable. Connection speeds in the room (on three devices) range from 0 to 4.1 Mbps. All attempts to fix this failed. 4. All dining room coffee machines were inoperative at breakfast. The only option was to purchase a coffee from the adjacent coffee bar (on top of the $40 breakfast buffet). 4. The hotel foyer and dining room clearly do not have a curated music playlist or policy. The dining room has a boombox on the floor playing hip-hop pop at breakfast. The main foyer / coffee shop is little better. It's completely inappropriate for the venues or time of day. On balance, the front of house staff are helpful and cheerful, but worked off their feet. They clearly have no authority, and it shows. Beyond that, management just falls off a cliff. A persistent problem that was reminiscent of the Novotel Crackenback many years ago. Unable to find another hotel in the area for our last two nights, so it looks like we are stuck with it. Easily one of our worst hotel experiences in the world.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 527 ulasan 8.1/10 Lokasi
  • 1.294 ulasan 6.1/10 Kamar
  • 1.153 ulasan 6.9/10 Pelayanan
  • 13 ulasan 4.2/10 Internet
  • 450 ulasan 4.7/10 Kebersihan
  • 382 ulasan 4.8/10 Makanan
  • 315 ulasan 6.4/10 Sarapan
  • 270 ulasan 5.3/10 Kesepadanan nilai

Diberdayakan oleh Trustyou

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