Mercure Roma West bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 625 ulasan

Mercure Roma West - Image 1
Mercure Roma West - Image 2
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Deskripsi

Keistimewaan hotel

  • Gratis WiFi dan fasilitas pembuat teh dan kopi di semua kamar.

  • Dekat outlet Castel Romano dan taman hiburan.

  • Garasi dalam-ruang gratis

  • Tersedia sewa mobil dengan sejumlah biaya

  • Pusat Kongres dengan 15 ruang untuk 800 orang.

Akomodasi kami

Lokasi hotel

Mercure Roma West

Viale Eroi di Cefalonia 301
00128 ROMA
Italia

GPS:41.785923, 12.434851

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Mchef Restaurant

Restoran yang elegan dan ramah juga terbuka bagi pelanggan yang tidak menginap bersama kami dan menawarkan beragam masakan khas Mediterania dan internasional.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.2/5  625 ulasan

Peringkat TripAdvisor  3.5/5  1.502 ulasan

Thin wood walls, no pool and no spa, far from the city

Catatan Tripadvisor 1.0/5

Resort53429057105 Ulasan TripAdvisor tersertifikasi

No pool, no spa as announced, on oficial website and on all partners sites, then in small letters they say it is on maintenance, as far as I know for more than 2 years, I tried to cancel but could not get the money back so we went anyway. thin wood walls on the room, very small third bed. Very far from the center of the city.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I ensure you that all information are write correctly, anyway I control and if is necessary a new action for better inform our guests I will be done. We hope that you will give us another opportunity to better serve you in the near future. Sincerely,

Fair but maybe choose a hotel closer to sights

Catatan Tripadvisor 3.0/5

lisahC2562TS Keluarga - Ulasan TripAdvisor tersertifikasi

Room was fair but you must request an updated room without carpet. Otherwise pretty musty. Air conditioning did not work in all the rooms and the pool was closed. Breakfast was good and filling. Not close to any sights - in a residential area. Must take a cab which they can help with coordinating. We did not use their shuttle service. Some desk clerks were nicer than others. Some were pretty prickly and seemed bothered with the customers.

Dear Guest thank you for sharing with us your comment and I'm sorry for some inconvenience, I ensure all our effort to improve the points reported. Sorry again

Disappointed

Catatan Tripadvisor 1.0/5

saarailo Couples - Ulasan TripAdvisor tersertifikasi

The hotel was a big disappointment. We came from the airport at night, I had made sure in advance that check in is possible at night. the reception clerk was really rude, and we had to wait more than half an hour. The hotel was in the middle of nowhere. The hotel was supposed to have a spa, but it was closed. I had hoped for a room with a bathtub, but even that was not implemented.

Dear Guest I'm sorry if we don't have satisfied your expectation and for this please accept my apologies. I assure you that will are take all necessary measure to improve the points reported . Sorry again and I hope you give us another opportunity. Sorry again

hotel is ok, but I was disappointed by the room service.

Catatan Tripadvisor 2.0/5

Z4629CYmichelef Bisnis - Ulasan TripAdvisor tersertifikasi

I came to this hotel several times because of my business. On my last visit I was disappointed by the room service:the food I ordered didn't correspond to what I received in my room. When I called back to the room service number to complain they just said that, on their menu, that food was not available. It was not canceled in the room menu, so practically their menu and my menu mismatched. It would have been kind to advice me before I ordered, and not to take me another different plate. On top of this the room service has a surcharge of 10 euros that is not written anywhere in the menu, you just discover it later. However apart from this misunderstanding, the hotel rooms are nice and my stay was comfortable.

Dear Guest, I'm sorry for your dissatisfaction about room service Menu. I ensure all is necessary to solve this mistake. I hope you come back soon at Mercure, for give you our apologies.

Low cost, average hotel, far from central Rome

Catatan Tripadvisor 2.0/5

hrashid1710 Friends getaway - Ulasan TripAdvisor tersertifikasi

First of all we checked in at midnight and waited over an hour for the guy at reception to finish with ONE customer. The hotel room was old but reasonable for €70 a night; although the SAFE didn’t work and some double beds are two single beds put together. The hotel overall is clean but it’s in a pretty rough area with hardly anything open after 9pm. Now if the reason you are staying is for access to Rome then be prepared for a 25mins bus ride to a very grotty Metro station and then another 25 odd minutes to Termini - which is the centre of Rome. Uber doesn’t take orders from area, and quite frankly isn’t very good on Italy. BREAKFAST: there isn’t an eggs bar or anything that is cooked fresh in front of you for but there is a reasonable hot food selection and juices with fruit. I’d give it a 4/10 for breakfast. There aren’t irons in the room but you can iron clothes on the ground floor “ironing room”. The WORST part of the hotel was that the swimming pool, Spa and gym is not accessible for months due to renovations which given that it is so far from civilization leaves nothing to do at the hotel apart from walking the pretty dodgy surrounding streets. PS: parking is free but in a dark and small underground space with no valet.

Dear Guest thank you very much for sharing with us your comment and I'm very sorry for your dissatisfaction, I ensure all our effort to improve the points that are you reported. I hope you give us another opportunity for to welcome you better. For us is very important the satisfaction of all our guests. I'm sorry again

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 277 ulasan 7/10 Lokasi
  • 492 ulasan 6.3/10 Kamar
  • 529 ulasan 7.9/10 Pelayanan
  • 29 ulasan 5.7/10 Internet
  • 257 ulasan 8.2/10 Sarapan
  • 213 ulasan 6.4/10 Kebersihan
  • 131 ulasan 7.6/10 Kesepadanan nilai
  • 33 ulasan 1.7/10 Kebugaran/olah raga

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