Fairmont Resort & Spa Blue Mountains, MGallery bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 4.933 ulasan

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Fairmont Resort & Spa Blue Mountains, MGallery - Image 1
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Fairmont Resort & Spa Blue Mountains, MGallery - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Deskripsi

Keistimewaan hotel

  • Kemegahan alam di ambang pintu Anda

  • Taman surgawi

  • KidsZone peraih penghargaan

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

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Lokasi hotel

Fairmont Resort & Spa Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telepon
Fax +61 2 4785 0001

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.2/5  4.933 ulasan

Peringkat TripAdvisor  4.0/5  3.392 ulasan

Shocking service bad attitude filthy room.

Catatan Tripadvisor 1.0/5

WangC280 Keluarga - Ulasan TripAdvisor tersertifikasi

The customer service displayed was appalling. I never expected such treatment at an Accor property. The executive manager’s rudeness mirrored that of the front-line staff. Upon arrival, the front desk couldn’t locate my booking, wasting nearly 10 minutes repeatedly questioning me where I made booking. When I advised I booked through accor website as I am a member she still couldn’t locate my booking. I had to run back to my car to retrieve my phone. Despite being assured my room was ready at 1:30 and my luggage already in it, I found the room empty. Even after lodging a complaint, my luggage didn’t arrive until an hour later, the manager assured the luggage with me soon but didn’t arrive until 3:30 . The room was not only worn-out but also filthy, with hair left in the bed and a dusty phone and light Avoid this place if possible; I wouldn’t return even if you paid me.

Great experience for a special occasion

Catatan Tripadvisor 5.0/5

Sharon S Ulasan TripAdvisor tersertifikasi

This review is only for the HighTea as we live locally. We chose this experience to celebrate my sisters birthday. When we arrived we were greeted and shown to a beautifully set table with white linen cloth and napkins and lovely patterned china. The windows were open as it was a lovely day and the view was spectacular. We had the standard high tea with tea or hot chocolate and requested several refills of our drinks. The food was fresh, tasty and beautifully presented and the staff were friendly and attentive. A family at the next table had the children’s afternoon tea for their two boys which was absolutely lovely. We will definitely be looking for another excuse to go again as it was comparable with afternoon teas we’ve had in London - but the view was better.

Dear X6044GTsharons, Thank so much for the amazing review, so glad you enjoyed your time with us. It was great to see that High Tea was a highlight for you, and you enjoyed the spectacular view on offer. Hopefully we can welcome you back again soon. Kind Regards, Charlie Young General Manager

A quiet weekend in the Mountains

Catatan Tripadvisor 2.0/5

933Traveller933 Ulasan TripAdvisor tersertifikasi

This hotel seems to have an identity problem. It is hard to run an upmarket hotel with kids wondering everywhere. It is centainly not the place to come for a quiet romantic weekend but if you have kids and plenty of money go for it. Fortunately we had one child in our party who enjoyed the place. At a price. It is a giant theme park with several rooms of slot machine games next to the kid's play gym area. Bring your money with you. Our toddler enjoyed the little train ride around the grounds. The pool area is good and well used the weekend we were there. The grounds are extensive and pleasant to stroll in. The new tyre ski run is very panoramic but rather spoilt the view from our room. Our room was quite comfortable but seemed a little tired.It was away away from kid city so we slept quite well. There were several options for food but the bar area was more a casual family spot handy when you don't want to drive into Leura for a quick snack. The food was reasonable. Breakfast provided a large selection but was fairly average for this level of hotel. For the price it could be better but I guess all those kids make the most of it. We had an evening meal in the main restaurant. The food was fine though a limited selection and not really good value. The service was patchy. The view is the best thing about this venue. Later we discovered the Whisky Bar which is a great undergraound bu nker for adults only!

Dear 933Traveller933, Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort Blue Mountains. It was very pleasing to see there were aspects of your stay that were enjoyable. I am sorry however that some areas did not meet your expectations. We do aim to balance the children's activities onsite with the adult only venues, like the Two Doctors Whiskey Tavern you mentioned, as well as our Ubika Day Spa, and No. 1 Sublime Point fine dining restaurant. We'll take your feedback on board to see what else could be done in the future in this regard. Thank you again for taking the time to send through your feedback. Kind Regards, Charlie Young General Manager

Adult’s retreat turned child’s playground

Catatan Tripadvisor 1.0/5

695laurenf Couples - Ulasan TripAdvisor tersertifikasi

Review From the moment we pulled into the driveway and saw an unmanned commissionaire desk, we knew we were in trouble. Checking in did nothing to improve this perception, with the receptionist informing us our credit card was held only in case we ran out on the bill (and was unable to confirm the hold amount). Our room was comfortably if shabbily appointed, with a beautiful view of the blue mountains and the giant bright rainbow slide in the foreground really complimenting it. The sound proofing was non existent, and I was overjoyed to discover the advertised luxury resort was, in fact, a child’s playground. The children’s entertainment was confusingly priced and many of the adult entertainments suffered from a lack of maintenance. Our TV had no services from the 21st century, and were told a helpful tip to make it work was turning it off and on again at the power point. This certainly didn’t diminish our enjoyment of the 90s adult movies on offer ($15.95-$19.95 for premium). The paint is stained, fading, and peeling. The pool has chunks missing from its seal. Weeds are in abundance. The koi fend for themselves, surviving on stray ducks. The billiards tables are dusty and have tears in them, surrounded by beautiful caricatures of previously hosted world events. There’s a model train set and a marionette structure in the art gallery. The library is giving men’s only smoking club. The tennis court umpires seat will fall over in a stiff breeze. The food is undoubtably the best part about this place, which isn’t saying much. The staff are likely from the local hospitality school, and it shows they have had no leadership, guidance, or training from Fairmont. The restaurants are all bookings recommended, and upon approach seeing the three quarters empty restaurant, were told we’d be added to the wait list. We waited in the bar, primarily offering beers from the hotelier’s brewery (that’s what people in biz call vertical integration, baby!). The ember restaurant took about 30min to take our order once seated, then everything ran smoothly, if for small portion sizes. A lack of care is evident in all the small details. The boarded up fire place with fire logs creating the illusion it’s still in use. The bizarre paintings gracing the entrance hall, making you wonder if pianos can walk on water. The empty key hooks at reception with discarded detritus as it’s only adornment. The huge empty space in our room, clearly for a rollaway, without even a chair to take the space. Particularly grating is the small tiny text on the welcome instructions informing us a $1 per night charity donation will be automatically added to our stay, and if we don’t want it on our bill, to inform them on check in, which has since passed. Some investigation reveals this as the hotelier’s charity, which appears to fund their pet project museum. A worthy cause, indeed. This once adults lodge has clearly been converted into a child’s paradise. Any investment that could have gone toward upkeep and maintenance has instead been directed to the pony stables, the arcade, the giant slide, the train. This makes it a perfect getaway for families with children under ten, with onsite accomodation, varied entertainment, and food options, a rarity in today’s market. It’s a sad visit for adults seeking refreshment and relaxation. The best entertainments on offer for us are bushwalks in the adjoining national park. The staff were all trying their best with what they had, and housekeeping was also excellent, but the lack of leadership, direction, and support for their staff is really obvious. We were there over an Easter weekend - I’d hate to think how it is in quiet periods.

Dear 695laurenf, Thank you for taking the time to send through feedback on your stay. We appreciate the comprehensive account and can quite easily clear up some misconceptions you appear to have with the offerings available at the resort. Please do reach out to me directly at charlie.young@fairmontresort.com.au, as I would appreciate discussing this with you in person. I look forward to hearing from you. Kind Regards, Charlie Young General Manager

Not for us

Catatan Tripadvisor 2.0/5

Paul H Ulasan TripAdvisor tersertifikasi

I'm not quite sure how to "score" this hotel.it definitely wasn't suitable for two 60 year olds looking to sightsee, walk and return for a quiet dinner and a good night's sleep. It was like an upmarket Centre Parks - full of families with noisy young children taking advantage of all the hotel has to offer i.e. indoor and outdoor pools, golf course, tennis courts and even an ice skating rink! However, we couldn't get a table in the main restaurant because it was already fully booked when we checked in at 12.30pm Our room was spacious, dark and had a comfortable bed but the walls and ceilings were paper thin. So we had trouble getting a good night's sleep. As I said, it was not for us.

Dear PaulJH55, Thank you for taking the time to send through feedback on your recent stay. I am sorry to hear that we weren't what you were looking for on this stay. As a family friendly resort with a lot on offer for all ages, we do have a large number of families that stay with us, especially during weekends and the school holidays. We endeavor to provide activities for all ages, catering specifically to adults only via the Two Doctors Whiskey Tavern, No. 1 Sublime Point fine dining restaurant, Ubika Spa, Leura Golf Course, as well as the library and billiards rooms onsite. If you did choose to return I am confident that by tailoring your experience around those activities, we can ensure a more enjoyable time for you. Thanks again for the feedback, we hope we have the chance to welcome you back in the future. Kind Regards, Charlie Young General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.353 ulasan 8.2/10 Lokasi
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  • 1.558 ulasan 5.5/10 Makanan
  • 786 ulasan 4/10 Kebersihan
  • 700 ulasan 6.9/10 Sarapan
  • 601 ulasan 5.2/10 Kesepadanan nilai

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