Mercure Hotel Kaiserhof Frankfurt City Center bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.5/5 92 ulasan

Mercure Hotel Kaiserhof Frankfurt City Center - Image 1
Mercure Hotel Kaiserhof Frankfurt City Center - Image 2
Mercure Hotel Kaiserhof Frankfurt City Center - Image 3
Mercure Hotel Kaiserhof Frankfurt City Center - Image 4

Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Hotel bersertifikat ALLSAFE

  • Tepat di jantung ibu kota keuangan Eropa, Frankfurt am Main

  • Smart tablet, concierge digital, dan surat kabar internasional di semua kamar

  • 106 kamar memiliki AC dan perlengkapan modern

  • 8 ruang konferensi baru dengan ventilasi modern serta teknologi presentasi.

Akomodasi kami

Lokasi hotel

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen
60329 FRANKFURT AM MAIN
Jerman

GPS:50.10827, 8.667662

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

FRÜHSTÜCKSRESTAURANT

Sajian dan hidangan Mediterranean. Kami memanjakan Anda dengan hidangan lezat untuk sarapan. Terinspirasi oleh Mediterania, segar dan sehat. Untuk pertemuan dan acara, pilih dari menu kami atau nikmati prasmanan.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  92 ulasan

Peringkat TripAdvisor  4.0/5  481 ulasan

Memorable stay at Mercer Kaiserhof!

Catatan Tripadvisor 5.0/5

Trip06354427167 Ulasan TripAdvisor tersertifikasi

The superior room I stayed in was spacious and the bed is comfortable. Bathroom is huge. The breakfast spread was amazing and you get to make your own pancakes and waffles. Check in was a breeze and I must comment Ms Jasmine for her welcoming smile and for ensuring I am taken care of despite the room was not ready. She has kindly offered me access to the washroom for a quick freshen up before I went for a walk while waiting for the room to be ready. She also ensured that I did not wait long for the room after I returned an hour later of which I was allocated 503 which is quiet and has nice calming view. Thank you for her recommendation for nice German food in Romerberg too. I would also like to commend Gwen who was serving at the bar lounge. She served excellent drinks and was very welcoming and approachable. Kudos to her that the evening was filled with much fun and laughter together with some of the guests. I would definitely stay in this hotel in my future trips!

There’s definitely better options…

Catatan Tripadvisor 1.0/5

Sergen T Ulasan TripAdvisor tersertifikasi

While the location is quite central, the hotel is surrounded by brothels, Erotic-cinemas, drunk people and drug user. The lobby is very pretty, but that’s pretty much it. The rooms look old and not like they’re being taken care of. The TV was not fully functional, the blinds were dirty and so was the bathroom. There was coffee pods but not coffee machine. Check-in took ages as there system was not working properly. There’s still signs from Covid times urging people to keep distance… overall not a great stay.

Good location, poor attitude of staff and shower blocked.

Catatan Tripadvisor 2.0/5

traceywZ156CW Ulasan TripAdvisor tersertifikasi

Booked this hotel for its location, which is convenient for the main station and only a short walk to the old town. Room was small, with little to no storage for clothes. On face value it was clean and warm. Cleaner did change towels etc daily but failed to replace coffee pods for the machine and the milk etc. Friends had an issue with their shower drain being blocked so cleaned this to allow them to shower. On reporting this at the front desk they were told they should have been informed and they would have cleaned this. Hours later when I had the same issue I went to reception and reported the matter. The receptionist (slim arrogant looking male) said "what do you expect me to do about this, I am not a cleaner." I told him I certainly was not a cleaner and asked if he could arrange for it to be cleaned. He stated "not today". I explained he was the hotel representative on duty and as such should assist. He said he only worked 2 days a week and gave a very good impression of not caring too much. I then went and cleaned the drain of a weeks worth of tangled hair so I could complete my shower without flooding the room. The above incident left a poor impression. Like many large cities there are clear social issues which means a large amount of homeless people sleep rough in the area of the hotel. There was clear drug dealing and drug use happening but that said, whilst in a group of 4 I did not feel threatened by this behavior.

A mixed bag

Catatan Tripadvisor 3.0/5

Companion04857413846 Couples - Ulasan TripAdvisor tersertifikasi

This hotel is well located for easy access to transport & the city centre. The beds are comfortable, decent shower, and all the fixtures & fittings are quite modern and in good condition. However.... The first time we used the shower it totally flooded the bathroom because the drainage was completely clogged up with hair & soap scum. The second time our friends used theirs, the same thing happened. On both occasions the staff reacted as though we were somehow at fault. The towels were changed every day but one day they only left one towel for two people; another day they didn't leave a shower mat. There was one bathrobe for two people. Although it was cold & wet outside all weekend, our room was unbearably hot. We had the cooling/heating system set to the min temperature (16 degrees) the whole time and it didn't seem to make any difference. And as others have said, there are intravenous drug users virtually on the doorstep & we also witnessed a fight just outside. So, if I ever return to Frankfurt, I'll look at other options.

Very low standards for high price, nor even a working TV

Catatan Tripadvisor 1.0/5

Ildy13 Ulasan TripAdvisor tersertifikasi

Paid EUR 246 for 1 person/ 2 nights. I've been given a room smelling awful of smoking, then managed to get another non-smoking room, small but at least bearable. The bed is ok, but the TV was not working. Only 1 staff working at this hotel in the reception, therefore I had to wait very long to check in at 7 pm, and has no time to answer calls or help with any issues. After catching the receptionist by making an international call from my mobile, he told me there is no signal in the TV and he can do nothing about it. I just wanted to watch a bit of TV in the evening after a long hard day of working. Not sure how many start Mercure hotel has, but this one doesn't deserve its name for sure and it's extremely overpriced for such poor services

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 601 ulasan 8.5/10 Lokasi
  • 585 ulasan 6.6/10 Kamar
  • 402 ulasan 8.4/10 Pelayanan
  • 18 ulasan 7/10 Internet
  • 299 ulasan 9.1/10 Sarapan
  • 250 ulasan 5.7/10 Kebersihan
  • 77 ulasan 7.4/10 Fasilitas
  • 22 ulasan 3.3/10 Minuman

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Frankfurt Am Main