Mercure Hanoi la Gare bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 417 ulasan

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Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Restoran Brasserie Prancis dan Vietnam yang lezat

  • "Tersedia pusat bisnis dan layanan fotokopi/percetakan"

  • WiFi gratis dan layanan kamar 24 jam

  • Terletak 20 menit dari stasiun kereta api

  • "Berbagai fasilitas kualitas bintang 4"

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Lokasi hotel

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.026066, 105.841901

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok
  • Room service

BRASSERIE LE PAVILLION

Brasserie Le Pavillion yang modern, cerah, dan bergaya memiliki daftar anggur yang inovatif dan menu lezat beragam hidangan khas Vietnam dan internasional. Dilengkapi area taman yang unik dan menawarkan oasis yang menenangkan di jantung kota.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  417 ulasan

Peringkat TripAdvisor  4.0/5  1.417 ulasan

Sertifikat keunggulan 2023

Exceptional staff and lovely hotel

Catatan Tripadvisor 5.0/5

hasans86 Ulasan TripAdvisor tersertifikasi

Lovely hotel and excellent staff throughout the Hanoi hotel. Thank you to all the helpful staff at breakfast, and in particular, all thr Reception staff, Bach, Ly, Thao, Minh, Daf, Ngyay Nhoc, as well front door Haan and Nang. The team were so freindly and helpful. Bach in particular with his great knowledge of the city was always able to advise on the best spots and places to go. My biggest regret was not being able to tip the key staff as I ran out of enough currency on the last day!

Okay for tourists but not for a business trip

Catatan Tripadvisor 2.0/5

745nicd Bisnis - Ulasan TripAdvisor tersertifikasi

Had to stay here for work as the me the grand was full. Positives first - good location and the ladies at breakfast looked after me very well Negatives - tried to check in at 1530 after 24 hours travel. The reception tell me I cannot have my room as the previous customers have a late check out and I will not be able to get in until 1900 at the earliest. Reception tell me they informed the agent, spoke to the agent and no one told them. The key card kept unpairing. Conclusion - it’s fine as a tourist but no good for work and to rest

Dear Nic D, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager

Near train station

Catatan Tripadvisor 5.0/5

sphilip1990 Ulasan TripAdvisor tersertifikasi

Really spacious room, clean, and accommodating front desk. Only 3 minutes away from train station to go to sapa and it’s a nice place to rest before your train. Lots of fun stores and restaurants nearby- good location. Highly recommend. 10/10 stars.

Great location downtown Hanoi

Catatan Tripadvisor 5.0/5

Canada54travel Ulasan TripAdvisor tersertifikasi

Great location, across from Train Station. Awesome buffet breakfast, and the food in general is top notch. Nice outdoor patio, almost always open.Large clean room, great prices and well located downtown. Easy walking distance to French quarter, lots of street food options. Hotel can arrange for car service.

Dear Canada54travel, Thank you for taking the time to share your experience with us at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our room and breakfast and the location. We believe in offering quality products and services to all our guests. The team is also appreciative of your feedback regarding the food which you enjoyed greatly. We look forward to welcoming you back soon! Sincerely, Nga Vo (Ms.) Front Office Manager

Great customer care from the reception team

Catatan Tripadvisor 5.0/5

Exploration198499 Ulasan TripAdvisor tersertifikasi

Excellent service from the reception team. Minh, Ly, and Nguyen were always helpful in getting things done in a quick and in a polite manner. The service is on par with what one would except from the Accor Group. I would defo recommend the hotel to anyone wishing to travel to Hanoi.

Dear Exploration198499, We would like to thank you for taking the time to give us a review. We are delighted that our team was able to make your stay even more pleasant.Hearing positive feedback like yours is encouraging and appreciated. Thank you again for your kind words, and we hope to welcome you back soon! Sincerely, Nga Vo (Ms.) Front Office Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 209 ulasan 9.5/10 Lokasi
  • 259 ulasan 7.8/10 Kamar
  • 395 ulasan 9.4/10 Pelayanan
  • 10 ulasan 7/10 Internet
  • 130 ulasan 9.4/10 Kebersihan
  • 120 ulasan 8.4/10 Sarapan
  • 111 ulasan 5.9/10 Kenyamanan
  • 40 ulasan 3.9/10 Fasilitas

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