Aparthotel Adagio Paris Centre Tour Eiffel bintang 4

Catatan tamu Avis (Peringkat ALL) 3.8/5 1.671 ulasan

Aparthotel Adagio Paris Centre Tour Eiffel - Image 1
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Aparthotel Adagio Paris Centre Tour Eiffel - Image 4

Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Terletak sangat dekat dengan beberapa objek wisata utama termasuk Menara Eiffel

  • Dekat ke Pusat Perbelanjaan Beaugrenelle, ideal untuk berbelanja

  • Pojok web dan WiFi gratis tersedia di seluruh aparthotel

  • Akses gratis ke kolam renang dan ruang kebugaran

Akomodasi kami

Lokasi hotel

Aparthotel Adagio Paris Centre Tour Eiffel

14 rue du Théâtre
75015 PARIS
Prancis

GPS:48.849885, 2.285438

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok

Sarapan

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Cari tahu selengkapnya

Peringkat ALL  3.8/5  1.671 ulasan

Peringkat TripAdvisor  3.5/5  2.852 ulasan

See you never again. Bye.

Catatan Tripadvisor 1.0/5

mariagN3900JX Ulasan TripAdvisor tersertifikasi

My boyfriend and I stayed at this hotel on the dates between 1.03.24 and 03.03.24, after which we changed locations and hotels. On 5.03.24 (departure date to return to England where we live) at 5pm my boyfriend realises he can't find his passport, so I called hotel Adagio Paris tour eiffel, after continuously trying to call them for 2 hours in which they rarely answered the phone and if they did would hang up mid conversation so after a continuous lack of interest on their part for our inconvenience, we decide to go to the hotel. once we arrived, we asked the receptionist for an explanation. At the beginning we are told that they have nothing and that they don't know if they have the document or not; after a few minutes we are told that they have found the passport, but that they will not give it to us until 9 the next morning because it had been put in a safe and only the cleaning lady who works from 9am to 5pm has the key to open this safe. It means that if a person realises after 5pm that he/she has lost an object or anything else he/she has to wait until the next day to get it back. Which is absurd. Especially if it is a document. They kept asking us to leave the hotel, but said they understood that we were right, but that they didn't know how to behave in this case (who knows if those who work there don't know, who else would know?). They also called security, so we called the police who confirm that they have to return the document to us. The receptionist tried to contact the manager but he still got the same message from him "you have to wait until the next day".  We asked the receptionist that, given the inconvenience caused to us, given that we also missed the return flight scheduled for 8.45pm on the same day, they could offer us the night in one of the available rooms. Their response was a No, that they couldn't, that they understood the inconvenience caused to us, that we were right, but that they couldn't do anything for us. The next day, after missing the return flight, after 11 hours spent at reception, the manager Elie El Hayek arrived at 9am. Who informed us that this is the procedure in case of loss. Which, in our opinion, is absurd because it is illegal to hold a personal document against our will, which we urgently had to get out. And if this is the procedure, at least as a costumer I expect better treatment than that provided for us.       I started to ask the manager Elie El Hayek a series of questions: why have we not received any calls or email from the hotel in these two days?!        If this is the customer service a customer deserves this treatment from a 4 stars hotel?!       Did we receive adequate and deserving treatment given the price of this 4 stars hotel? What's the point of having a safe if they don't even notify guests who have lost items?! His response was that he could not contact us because they had neither an email address nor a telephone number because the hotel reservation was made via Smart Box and that the hotel is not at fault. But I received the booking confirmation and I assume the hotel has a copy too. The manager offered us a one day return. I refused because it's not about getting a minimum amount back. This has caused us inconvenience, non-existent customer service, inhumane and arrogant ethics: "you're right, we understand, but this is the procedure"  Even if this is illegal, is this the procedure?! They could have easily offered us a night the day before without calling security to send us away, we would have appreciated it more. As consumers we deserved more goodwill and instead we received "you're right" by turning their backs and washing their hands. We didn't like the treatment they gave us at all, all the inconvenience they caused us, their saying "it was you who forgot your passport", "we didn't have your phone number or your email". Ps. I called Smart Box and they confirmed to me that Hotel Adagio paris tour eiffel had my contact. so, the manager Elie El Hayaek lied to us.

Dear Mariagn, Thank you for taking the time to review your experience. We are sincerely sorry to hear about the distressing experience you had concerning the retrieval of a personal item. Our policy does prioritize the security of our guests' belongings, and while we have a 24h reception, it seems there was a miscommunication regarding access to the safe outside of standard working hours. We apologize for any inconvenience this may have caused and want to assure you that guest satisfaction is our top priority. Although it is uncommon, we regret that our service did not meet your expectations in this instance. We hope to see you again. Best regards, Elie El Hayek, General Manager

Adagio Paris Centre Tour Eiffel - Terrible experience

Catatan Tripadvisor 1.0/5

Cordeiro1987 Ulasan TripAdvisor tersertifikasi

Terrible service and hotel conditions. Upon arrival, we encountered numerous issues that significantly impacted the quality of our stay. Unresponsive Staff and Lack of Alternatives; Broken Bed; Unwanted Entry and Toilet Issues; also lacked cold water

Dear Guest, Thank you for taking the time to share your candid feedback. We regret to hear of the issues you've experienced during your stay, and we take your concerns seriously. While we strive to maintain the highest standards of service, it seems we missed the mark in addressing your needs promptly. We're committed to ensuring comfortable accommodations, and it's disheartening to learn about the broken bed and water temperature inconsistency you encountered. Please be assured that our team is dedicated to providing a welcoming environment and we are looking into these matters carefully. We would like to welcome you back for an improved visit in the future. Best regards, Elie El Hayek, General Manager

We will be back! ♡

Catatan Tripadvisor 5.0/5

Dream23352889291 Ulasan TripAdvisor tersertifikasi

Al the recommendations for the Hotel, the cleanliness, the friendliness of the staff, and only the view from the window! Magical.We will definitely come again. Paris lived up to our expectations, and the hotel even more.Both we and the children are delighted

Great

Catatan Tripadvisor 5.0/5

dawnmY6236XA Keluarga - Ulasan TripAdvisor tersertifikasi

Stayed for a few days in half-term children's holidays, really nice and welcoming reception, the apartments were clean and modern with amazing views would return and even look at this brand again for other trips There is a really large supermarket close buy, and a children play park, we didn't use the pool or go down for breakfast but this place is ideal for familys

Great little birthday trip!

Catatan Tripadvisor 5.0/5

Shelley R Ulasan TripAdvisor tersertifikasi

We stayed at this hotel for a mini break for my daughters 18th. It ticked all the boxes. Was clean, modern and in a great location for getting about. Breakfast was basic but more than sufficient. We stayed on floor 24 and had a great view of the effiel tower. It was lovely lying in bed watching it sparkle at night. Would recommend this hotel.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.633 ulasan 9.3/10 Lokasi
  • 2.732 ulasan 6/10 Kamar
  • 1.584 ulasan 5.7/10 Pelayanan
  • 103 ulasan 4.9/10 Internet
  • 1.438 ulasan 4.3/10 Kenyamanan
  • 801 ulasan 5.1/10 Kebersihan
  • 763 ulasan 3.4/10 Fasilitas
  • 373 ulasan 5.7/10 Sarapan

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