Mercure Manchester Norton Grange Hotel & Spa bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 532 ulasan

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Deskripsi

Keistimewaan hotel

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Akomodasi kami

Lokasi hotel

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telepon
Fax +44 1706 516781

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.1/5  532 ulasan

Peringkat TripAdvisor  4.0/5  2.129 ulasan

Sertifikat keunggulan 2023

Staff are amazing.

Catatan Tripadvisor 5.0/5

Claudia D Ulasan TripAdvisor tersertifikasi

Well, this place was brilliant from start to finish 👏. The staff were amazing in every area. Front desk, restaurant & bars and cleaning staff. Literally too many to mention singularly. Rooms were lovely. I manage to speak to a manager about our stay expressing how we'd all had an amazing time and he explained that the tribute "Micheal Jackson" was the first time he'd booked and wanted general feed back from his guests. I thought this was lovely as he genuinely cared what we thought. M.j was out of this world for his vocals and he had an amazing stage presence. The only request I would have to make the experience better would for the performer to be given an actual stage. We struggled to see him at the back.. but still throughly enjoyed the evening. We had a three course evening dinner. Spa day (all facilities) entertainment and a bottle on the table a room for the evening. Breakfast, I could go on. Its all on their website! It was amazing value. I would recommend this venue, its staff and facilities to everyone I meet! I've told all my friends, family and work colleagues. Imagine a wedding or party with a tribute act!? That would be fantastic although maybe a big bill if paying for all guest... but an option if the bride groom invite people to join them at their own costs? It is the 21st century after all. The staff here are definitely excelling in customer service. Well done all. Can't wait to book again. Which we 100% will. These events are on 2 a month I was told open to all... near or far. Would be great for locals on rest bite or just a cracking night out! There were couples, birthdays, lady days and even a retirement party there with us for the evening. No agro which is great. Claudia and girls from Telford. Well worth the 2 hour drive! Oh and I have to mention the beautiful roller door open sided jacuzzi (just beautiful) it's fabulous to have fresh air while bubbling away in a hot tub. Which is huge. Only gripe is guest using the sunlongers to store towels/robes! I have no problem in moving them which I did, but other guest do not and won't. We were told on arrival NOT to save loungers (which of course we followed but I would say only 10% of guest followed this rule) You can't be in two places at once and most want to just use the facilities, SO HANG YOUR TOWEL UP. Staff pleas do 15/30 min walk of room to ensure your request are followed and also more hooks will be needed to facilitate the request.

Lovely spa day -

Catatan Tripadvisor 3.0/5

Simoneh123456 Ulasan TripAdvisor tersertifikasi

Lovely facilities a very relaxing day a little busy at times, food was OK, glasses were dirty however Staff sorted this quickly. Went for my hen doo and the staff didn't do anything extra or special for this day. No acknowledgement at all. The mud bath was brilliant.

Dear Simone Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. I am sorry that your experience did not meet your expectations in some areas, we will certainly work on your feedback. We do hope you will give us an opportunity to serve you better in near future. Best Regards Rama Arimilly General Manager

Inadequate chefs at the grange

Catatan Tripadvisor 1.0/5

Abby J Ulasan TripAdvisor tersertifikasi

The hotel itself was lovely, staff were extremely friendly. The food however was inadequate, we luckily bought the package with a three course free meal included otherwise I would have been asking for my money back. The starters we ordered were creamy garlic mushrooms which had hardly any mushrooms on the bread, the sauce was bland and the calamari was hard and tasted well over cooked. In addition to the above, the main course we ordered was pork belly, the gravy was minimal and tasted like bisto, the carrots were not even peeled, mushrooms looked dehydrated with zero flavour, tenderstem brocolli was mentioned on the menu, the dish came with one minute piece. Furthermore, the salmon dish was basic, chips were okay but the salmon was over cooked, dry and had little sauce. The desserts were average, tiramisu still partially frozen on the inside, the cheese board and wine were the only part of the meal which were enjoyable and these were not sourced from the grange hotel. The manager kindly spoke to myself and offered us a £5 refund on the supplement for the pork as it was meant to be £21!! Honestly a shame because the staff were lovely, spa was great, room was good and the treatments were brilliant alongside the staff but if you are thinking of eating at this vile restaurant, think again, book the hotel and order yourself takeaway or pick one up. Clearly the chefs at this establishment are unqualified and require basic culinary training, whoever accepted them onto the team must have had no tastebuds.

Dear Applicant, As per our previous communication, your application for the position of Chef De Partie is unsuccessful. Reviews like this will not impact our decision. We wish you all the best in your future career. Best Regards, Rama Arimilly. General Manager.

Ok hotel, could be cleaner

Catatan Tripadvisor 3.0/5

flashsam7267 Solo travel - Ulasan TripAdvisor tersertifikasi

Staff were friendly on arrival. Bedroom and bathroom were nice. Had biscuits/hot chocolate/tissues/big TV in the room. The room seemed generally clean aside from a few bits on the floor (e.g. confetti) which the vacuum must have missed. However, when I pulled the desk forwards to plug my devices in there was an inch thick dust behind it! The windows in the corridor were so drafty that even when they were shut the curtains were blowing in the hallway. But despite it being cold outside the room was still a comfortably temperature. You have to walk up a steep hill or steps to get to the main entrance from the car park. (Apart from a few disabled spaces near the entrance) Whilst it wouldn't be my first choice, I would give them another chance.

Dear Guest. Thank you so much for taking time share this constructive feedback. we are pleased to learn you enjoyed few parts of your stay. we will certainly reflect on the areas of improvement from your feedback. We look forward to welcome you back in near future. Best Regards Rama Arimilly General Manager

Visit to spa

Catatan Tripadvisor 3.0/5

JoJoBlueblood Ulasan TripAdvisor tersertifikasi

Visited the spa as a Xmas present, the spa itself is a little tired and needs a good refresh, the saunas etc also need updating. Not enough beds to relax on in my opinion for if it gets busy. The lunch included was ok I feel you could provide a better range for the price and only tea and coffee available unless paying, nail bar in the café also which I thought was a little strange. I had a lovely massage and facial with Millie, she was excellent and very professional, definitely recommend her. The products used were lovely. All in all it does need a good update and probably look elsewhere when looking to book another spa experience until this has been done.

Dear Guest Thank you so much for taking time to share this feedback further to your recent visit to our spa. Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. We are pleased to learn you enjoyed treatments provided by Millie and products used. I made a note of all improvements you mentioned in this feedback, we will certainly work on them. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 163 ulasan 9.2/10 Lokasi
  • 598 ulasan 7.1/10 Kamar
  • 631 ulasan 8.1/10 Pelayanan
  • 13 ulasan 5.1/10 Internet
  • 320 ulasan 8.4/10 Kebugaran/olah raga
  • 226 ulasan 6.6/10 Kebersihan
  • 211 ulasan 7.5/10 Sarapan
  • 152 ulasan 5.1/10 Suasana

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