Mercure Budapest City Center Hotel bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.5/5 1.321 ulasan

Jaminan Harga
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Mercure Budapest City Center Hotel - Image 1
Mercure Budapest City Center Hotel - Image 2
Mercure Budapest City Center Hotel - Image 3
Mercure Budapest City Center Hotel - Image 4
Vaci utca 20, NTAK: SZ19000376, szálloda, 1052 BUDAPEST, Hungary

Deskripsi

Keistimewaan hotel

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

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Lokasi hotel

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Telepon
Fax +36 1 485 3111

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

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Peringkat ALL  4.5/5  1.321 ulasan

Peringkat TripAdvisor  4.0/5  701 ulasan

Building works

Catatan Tripadvisor 3.0/5

garystewart409 Ulasan TripAdvisor tersertifikasi

I have stayed at this hotel before so obvious was happy with it. But this time there was a problem with builders starting work at 7am outside your window. The answer would have been to shut the Windows and turn on the air conditioning but the air conditioning is turned off to the rooms. The staff were helpful and did move us to quieter rooms which were not as bad though you could still hear the noise but it is difficult to recommend this hotel to anyone who wants to sleep beyond 7am.

Dear garystewart409, Thank you for choosing our hotel for your recent visit and for sharing your feedback with us. I truly appreciate your continued patronage and am pleased to learn that your previous experiences with us have been satisfactory. However, I apologize for any inconvenience caused by the ongoing neighboring construction works during your recent stay. While these works are beyond our control, please rest assured that we are actively keeping in contact with the responsible parties and representing the interests of our guests and the hotel. At the same time, I am pleased to note that we were able to promptly address the issue by arranging a room change, ensuring a more comfortable experience aligned with your expectations. We value your honest response and hope to have the pleasure of welcoming you back to our hotel for a more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

Hottest place to be!

Catatan Tripadvisor 1.0/5

OnAir23092401137 Couples - Ulasan TripAdvisor tersertifikasi

This is a hotel that prioritises profit over customer comfort and sleep. In warm weather the rooms on the top floors are unbearably hot. The company has chosen to not allow the air conditioning to work until they decide it is summer. It was 22 degrees today. Our whole weekend has been ruined by lack of sleep. Staff will flit between telling you it is broken or the truth- management won’t allow it. If you ask for a fan, they will tell you they will send one- it doesn’t arrive. You can only open the windows crack - you then have to contend with real noise from industrial bins being emptied at around 5:30 am - with the windows closed you may be able to sleep through this. Dreadful.

Dear OnAir23092401137, Thank you for taking the time to share your feedback following your recent stay at our hotel. While receiving feedback of this nature is never easy, I want to extend my sincere appreciation for sharing your thoughts with us. Guest satisfaction is of paramount importance to us, and we take all responses seriously, especially when they indicate dissatisfaction. I sincerely apologize for any discomfort you experienced due to the temperature in your room and the operation of our air-conditioning system. We acknowledge that comfort preferences vary from person to person, and I am truly sorry if you felt the temperature of your room fell below your expectations. Your remarks are valuable to us, and we will certainly consider them for future improvements as part of our ongoing commitment to exceeding our guests' expectations every day. While I wish your experience with us had been better, I genuinely hope to have the opportunity to welcome you back to our hotel for a more enjoyable experience in the future. Kind regards, Róbert Kovács General Manager

Good hotel with great location

Catatan Tripadvisor 4.0/5

farhad3567 Ulasan TripAdvisor tersertifikasi

I would like to mention the advantages of the hotel first, excellent location, good breakfast, clean room. But the flaws of the hotel were the small room and the slightly rude staff,On weekends, the noise outside the hotel is a bit annoying.

Dear farhad3567, Thank you so much for sharing your experience following your recent stay at our hotel. I am delighted to hear that you appreciated our hotel's convenient location, delicious breakfast offerings, and commitment to cleanliness. Providing a pleasant experience for our guests is our top priority, and it is rewarding to know that we succeeded in these areas during your visit. Your constructive feedback regarding the room size is greatly appreciated, even if it was smaller than expected. We recognize the importance of warm and helpful interactions with our guests and we apologize for any shortcomings in this aspect. Please rest assured, we will address your concern to maintain the high standards we strive for. As a downtown hotel, we understand that noise disturbances can occur, and we apologize for any inconvenience this may have caused. Acknowledging the importance of a comfortable and peaceful stay, we deeply regret falling short of your expectations in this regard. Thank you again for your valuable thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Róbert Kovács, General Manager

Lovely hotel at a great location

Catatan Tripadvisor 5.0/5

Chrkol Ulasan TripAdvisor tersertifikasi

Nice hotel in the centre of Pest and very convenient for visiting the attractions etc. Breakfast was great with a big variety of cold and hot dishes. Beds comfortable, room clean and quiet. Reception was helpful and arranged for a packed breakfast the day we were flying as our flights was early in the morning.

Dear Chrkol, Thank you very much for taking the time to share your feedback with us! I am thrilled to learn that you had a wonderful experience during your stay at our hotel and that our location was convenient for exploring Budapest's attractions. It is fantastic to hear that you appreciated our breakfast offerings and that you found your room to be comfortable, clean, and quiet. As guest satisfaction is one of our top priorities, we strive every day to go the extra mile for our guests. Therefore, we are honored that you appreciated our efforts regarding the arrangement of the take-away breakfast. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. Kind regards, Róbert Kovács General Manager

Ruined my honeymoon

Catatan Tripadvisor 1.0/5

CaitlynWs Couples - Ulasan TripAdvisor tersertifikasi

Stayed here for our honeymoon. We were given a room close to the building works which meant a lot of noise. The weather in the as around 17/18 degrees and the heating was still turned up all the way. We asked for a fan and were given one full of dust, after cleaning it we used it however it did not cool the room. We turned on the AC which blew out warm air so we contacted reception who advised we could open the window full after signing a waiver. With this done we had the window fully open however the noise and dust coming from the building works made it extremely difficult to breath in the room. After speaking to reception again we were told to he could only give us a DOWN GRADED ROOM and wouldn’t get a refund for the room we paid for. The building works were from around 6:30/7am until around 7pm. The bed we had was 2 single beds pushed together which meant it was so uncomfortable. This hotel has well and truly RUINED my honey moon!

Dear CaitlynWs, Thank you for taking the time to post your summary concerning your stay with us on this platform as well. I truly feel sorry that your experience fell short of your expectations as we strive every day to go the extra mile for our guests. Please rest assured, we will take your remarks to heart and consider them for future improvements. I honestly hope to have the chance to prove it to you upon a future stay of yours in our hotel. Kind regards, Róbert Kovács General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.306 ulasan 9.6/10 Lokasi
  • 1.120 ulasan 6.4/10 Kamar
  • 996 ulasan 8.7/10 Pelayanan
  • 13 ulasan 8.2/10 Internet
  • 656 ulasan 8.2/10 Sarapan
  • 653 ulasan 3.6/10 Kenyamanan
  • 442 ulasan 8.3/10 Kebersihan
  • 241 ulasan 4.9/10 Fasilitas

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