Novotel Ha Long Bay bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 47 ulasan

Jaminan Harga
Terbaik
Novotel Ha Long Bay - Image 1
Novotel Ha Long Bay - Image 2
Novotel Ha Long Bay - Image 3
Novotel Ha Long Bay - Image 4
160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam, 200000 HA LONG CITY, Vietnam

Deskripsi

Keistimewaan hotel

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

Akomodasi kami

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokasi hotel

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

GPS:20.951973, 107.041898

Telepon
Fax +84 203 3848 018

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  47 ulasan

Peringkat TripAdvisor  4.0/5  1.154 ulasan

We stayed for only 2 days of our 4 days it was that bad.

Catatan Tripadvisor 2.0/5

MarkJacqui3931 Ulasan TripAdvisor tersertifikasi

We arrived at Novotel Ha Long bay and the staff were friendly and efficient checking us in. As we are Accor plus members they gave us an upgrade and a welcome fruit basket. When we got to the room it was dated but clean and the view overlooked the foreshore. What we should have taken note of is why there were ear plugs beside the bed. Ever night from dark till around 1-2am there is an open air night club across the road pumping out extremely load music and spotlights directed at hotel so we had to wedge a towel in the balcony door to stop it rattling and muffle some of the noise. Even then it was still so loud that the building (because of its curved shape is a receiver) is constantly reverberating. Spoke to the staff the next morning and they said there was nothing they could do apart from move us to the mountain view side of the building if we wished. The breakfast was included in our package and was typical of Novotel buffet breakfasts but bakery items were less than average, hot options were OK but limited. Had lunch and also coffee at hotel and it was quite good. Following our 2nd night of a 4 night stay, we decided to forfeit any money paid and leave and went to another Accor property in Hanoi instead.

Lovely hotel

Catatan Tripadvisor 5.0/5

luxtripsvietnam Friends getaway - Ulasan TripAdvisor tersertifikasi

Just checked out of Novotel and we had an amazing time! Great location, good beakfast. Our balcony room on the 10th F was clean with great view of the square and ocean. Kudos to Ms. Thu at the front desk, really went above and beyond to make sure we had everything we needed. Thanks for the wonderful service! We'll definitely be coming back next time.

Dear luxtrpsvietnam, Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to receive your compliments regarding the hotel's location, breakfast served at the hotel. Rest assured that we will share your comments with our team, especially Ms. Thu at the front desk. This will serve as an encouragement as we always strive to bring superior service to every client. Once again, thank you very much for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Disappointing

Catatan Tripadvisor 2.0/5

tpp442016 Ulasan TripAdvisor tersertifikasi

Room OK all works fine ,Ok view out to the bay at a distance. Clean tidy hotel. Lots of buts , a little soulless. Staff unfriendly ,very unwelcoming when you can find them. The restaurant was not good at all ,lack of choice cold food uninteresting ,service uncaring. So disappointing as we stayed at the Novotel Bangkok which was brilliant a stark difference! They need a bit of training on customer service.

Dear tpp442016, Thank you for taking the time to review your recent stay with the hotel. I apologize that you did not enjoy your stay with us. We have taken your comments seriously to review our F&B service. Rest assured that we are applying the appropriate measurements and training to enhance our customer service. Many thanks again for bringing the issues to our attention and therefore giving us the chance to improve. We look forward to having a chance to better serve you in the future. Sincerely, The hotel management team

Great my trip

Catatan Tripadvisor 5.0/5

Thanh H Ulasan TripAdvisor tersertifikasi

The staffs very helpful. All of them warm welcome my family. They provided all information we need special thanks to Thu receptionist. Breakfast very good many foods to choose. The room is great view looking to the sea. My family did enjoy and sure will share others.

Dear 868thanhh, Thank you for taking time to write us such wonderful review. We are absolutely delighted to hear of your great experience with our team. We appreciate all the great comments and will share your positive feedback with the entire team, especially Ms. Thu in reception. We are sure everyone will be encouraged by your kind words to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Sincerely, The hotel management team

A mixed experience

Catatan Tripadvisor 3.0/5

471nguyenc Bisnis - Ulasan TripAdvisor tersertifikasi

My stay at Novotel Halong Bay hotel was a mixed experience. On the positive side, the room was clean and had good water pressure. The hotel’s location was convenient, being close to Sun World, Sun Marina, and various restaurants. However, there were several areas that could be improved. The room itself appeared old, with tired bed setup and bed linen. Upon arrival, there was only one receptionist available, and the computer at the priority counter for Accor members was not functioning. The lack of lighting in the lobby, restaurant, and lobby lounge gave the hotel a closed-off atmosphere, potentially due to cost-saving measures. I also noticed staff chatting amongst themselves in the lobby lounge, rather than attending to guests. As an Accor gold member, I did not receive the standard welcome letter or amenities that I have come to expect from other Accor hotels. In conclusion, the management of Novotel Halong Bay hotel should focus on bringing the hotel up to Accor standards and enhancing the overall guest experience. With some updates and improvements, this hotel has the potential to be a top choice for visitors to Halong Bay.

Dear 471nguyenc, Thank you for taking the time to review your recent stay with the hotel. Your feedback is extremely valuable to us as we strive to improve with every stay. We greatly appreciate your comments about aspects of the areas that need updating and improvements. They are all in our plans for future renovations. We are sorry to hear about your experience in the lobby lounge and the welcome that should be there for Accor hotel members. We have taken your comments seriously and are in the process of refresh training to make sure proper service standards are delivered to our customers. Thank you again for bringing these issues to our attention and therefore giving us the opportunity to improve. We sincerely look forward to an opportunity to welcome you back and better serve you in the future. Sincerely, The hotel management team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 87 ulasan 8.4/10 Lokasi
  • 134 ulasan 7.9/10 Kamar
  • 148 ulasan 7.3/10 Pelayanan
  • 68 ulasan 5.7/10 Suasana
  • 58 ulasan 4.9/10 Kenyamanan
  • 49 ulasan 7.1/10 Sarapan
  • 39 ulasan 6.5/10 Kebersihan
  • 37 ulasan 5.3/10 Fasilitas

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Ha Long City

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.