Novotel Suites Wien City Donau bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 976 ulasan

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Novotel Suites Wien City Donau - Image 1
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Radingerstrasse 2, 1020 VIENNA, Austria

Deskripsi

Keistimewaan hotel

  • Spacious suites (30 m²)

  • Breakfast on the quiet terrace overlooking greenery

  • Children up to 16 years of age stay in parents' room free of charge

  • Subway connection to city center and within walking distance of the Prater

  • Boutique Gourmande bar open 24/7

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Lokasi hotel

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telepon
Fax +43 1 24588188

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

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Peringkat ALL  4.5/5  976 ulasan

Peringkat TripAdvisor  4.0/5  2.127 ulasan

Sertifikat keunggulan 2023

Great place and excellent hospitality

Catatan Tripadvisor 5.0/5

Sherpa53591319159 Ulasan TripAdvisor tersertifikasi

Excellent place to stay with family in Vienna. U1 just a stroll away, spacious suites with an elegant kitchenette which is a big plus when travelling with family. Very courteous and polite staff, impeccable housekeeping, quiet neighbourhood, spar and Billa right across, and much more. I have booked for six nights and this is my third day at this property. Would surely stay here for my next visit and strongly recommend to all family travellers.

Dear Guest, Thank you for this review of your recent stay. It is wonderful to learn that you found our place excellent for a family stay and that the proximity to the U1 metro added convenience to your visit. We're glad that the spaciousness of our suites, along with the well-appointed kitchenette, met your travel needs effectively. Our team takes great pride in delivering outstanding service, and your acknowledgment of their courteous and polite demeanor is much appreciated. We also strive to maintain a high standard of cleanliness, so your praise of our housekeeping team is especially gratifying. Guests often tell us how much they value the serene atmosphere of our neighborhood, as well as the nearby shopping options like Spar and Billa, and it's pleasing to hear that these aspects contributed positively to your experience. Your strong recommendation to other family travelers is the best compliment we could hope for. At Novotel Suites Wien City Donau, guest satisfaction is our utmost priority, and knowing you're considering us for future stays reinforces our commitment to excellence. We look forward to welcoming you back. Kind regards, Markus Koller, Cluster General Manager

AVOID THIS HOTEL AT ALL COSTS

Catatan Tripadvisor 1.0/5

Shashank G Ulasan TripAdvisor tersertifikasi

AVOID THIS HOTEL AT ALL COSTS: A Dantean Inferno Disguised as Hospitality If you're looking for a relaxing getaway, look elsewhere. This hotel is a nightmare disguised as a hospitality establishment. My stay was a masterclass in misery, thanks to a broken air conditioner and a front desk staff with the warmth of a glacier. Room of Fire: The advertised "climate-controlled comfort" was a cruel joke. The in-room thermostat was a decorative relic, with no effect on the temperature. I spent the night sweating like a gladiator in a sauna, tossing between thin sheets and a lumpy pillow. Complaining to the front desk was like talking to a brick wall. Their response was to open the window which was so unsafe. A Final Word: Unless you enjoy resembling a shriveled prune or relish being treated with the respect of a houseplant, avoid this hotel like the plague. There are better places to spend your hard-earned money (and sweat it all out). Rating: 0 out of 5 stars. Would rather sleep in a cardboard box. P.S. If you're the manager reading this, a word of advice: Train your staff and fix your air conditioners. Discomfort and apathy are a terrible combination for a hotel.

Dear Shashank, Thank you for the time taken to share your feedback with us. We are truly disheartened to hear that we are obviously not according to your personal taste and expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and it saddens us to learn that we are unable to do so in your case. Regarding the climate control in your suite, we regret to hear that the air conditioning did not function due to reasons beyond our influence. While our team is trained to perform well in various fields, I am afraid that being a HVAC engineer is none of them. Unfortunately a technical breakdown can occur even all possible preventive maintenances and regular checks on the system are done and well documented. In such exceptional cases we do depend on the help of external experts in charge of the system. I am sure you do understand that they are doing their utmost to address the situation asap - yet an immediate fix is not always possible. If you could share a bit more details about your concerns about the safety of our windows which can be tilted instead of fully opened, I would be deeply grateful. We take all feedback seriously and continuously strive to improve our services. We value your comments as they assist us in our ongoing efforts to enhance our guest's experience. Our dedicated team is always on hand to assist our guests and ensure their comfort, and we apologize if we fell short of demonstrating this during your visit. I do hope that you will find some alternative accommodation to better fit your expectations in the future. Kind regards, Markus Koller, Cluster General Manager

Novotel Suites Wien City Donau honest review

Catatan Tripadvisor 5.0/5

Vlad H Ulasan TripAdvisor tersertifikasi

I started going there since last year and I go there 2 times per year. The hotel is alright, nothing too special. Last year I stayed in a smaller room but this year I stayed in a bigger room. In the bigger room there were 2 beds, 1 toilet and 1 bathroom. There was a bathtub and a shower. There was also a big mirror in the bathroom. The bathroom had some unusual doors but it was alright. There was a mini vault in the room as well. We had a big table with 4 chairs. We had 8 outlets which was very good because we had 2 laptops, 3 iPads and 4 phones. The area was very nice, you could get fast to the metro station. The breakfast was very good though it could had more stuff and more desserts since it only had one. It had some good juices but my favourite one was the Sour Cherry one. They were prepared and ready for anything. You had a phone in the room and you could get to the bathroom easily at night. I loved it and whenever I go in Vienna this is the first hotel I think of going. It has some good prices as well.

Dear Guest, Thanks for this review of your stay. We're thrilled to hear you found our location convenient for accessing the metro station and that our breakfast selection, particularly the Sour Cherry juice, was to your liking. It's also great to know that the ample outlets in our suites met your technological needs. We appreciate your feedback on our breakfast variety and will certainly consider your comments as we strive to enhance our offerings. While our rooms are designed to provide comfort and security, we regret if any aspect did not meet your expectations. Please be assured that our team is dedicated to providing a high standard of service and accommodation. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

Excellent hotel

Catatan Tripadvisor 5.0/5

iankosborne Ulasan TripAdvisor tersertifikasi

We were very pleasantly surprised by the standard of this hotel. The location was perfect next to a metro station on the U1 main line into the city. Our room was available even though we arrived almost four hours early. The staff were all friendly, polite and helpful. The room was large with all facilities including settee, fridge and microwave. Would recommend highly.

Dear Ian, It was a pleasure to receive your kind review of your stay with us. We're thrilled to hear that our location adjacent to the metro station provided you with convenient access to the city. It's great to know that our early room availability enhanced your stay, and we appreciate your kind words about our friendly and helpful staff. Your recognition of our large suites, equipped with amenities such as a fridge and microwave, is much appreciated. We're always striving to offer a comfortable and accommodating environment for all our guests, and we're delighted that you would recommend us highly. We would be delighted to welcome you back. Take care, Markus Koller, Cluster General Manager

Short break.

Catatan Tripadvisor 4.0/5

Elaine C Ulasan TripAdvisor tersertifikasi

Returned after a 3 night stay and very satisfied with our choice. Staff are helpful and informative. Position of the hotel is very good as access to the underground is very close, with a lift - ideal for people with limited mobility. The supermarket is also close by. The added bonus ( when travelling with a teenager) is the small but fabulous Pepe Nero pizza place serving a variety of food at a reasonable cost. Thoroughly recommend. Room is a decent size, adequate toiletries supplied, fridge. microwave and kettle provided but the selection of tea and coffee could be improved. Supplies were not replenished after our second night. The place is very clean. Cannot comment on breakfast as we were out and about but there appeared a decent selection…. But quite a queue. Access to the hotel in relation to the journey from the airport was uncomplicated and purchasing a 72 hour transport pass at the airport an excellent buy.

Dear Elaine, Thank you for taking the time to review your recent stay We're thrilled to hear that our staff made a positive impact during your stay and that the proximity to the underground was convenient for your needs. It's also great to know that you found nearby dining options like Pepe Nero to your liking. Regarding the in-room amenities, we appreciate your feedback on the tea and coffee selection and will look into enhancing the variety. We apologize that the supplies were not replenished on your second night, and we will address this oversight with our housekeeping team to ensure our standards of service are maintained consistently. We hope to have the opportunity to welcome you back for a better stay in the future. Best wishes for the New Year! Markus Koller, Cluster General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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