Sofitel Sydney Wentworth bintang 5

Catatan tamu Avis (Peringkat ALL) 4.2/5 7.994 ulasan

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Deskripsi

Keistimewaan hotel

  • Terletak di jantung CBD Sydney

  • Gedung bersejarah penting

  • Teladan sempurna kemegahan dan keanggunan

  • Halaman taman tengah yang unik

  • Tempat konferensi dan acara untuk 1100 delegasi

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Lokasi hotel

Sofitel Sydney Wentworth

61-101 Phillip Street, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Antar-jemput
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

2 sarapan

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

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Peringkat ALL  4.2/5  7.994 ulasan

Peringkat TripAdvisor  4.0/5  6.661 ulasan

Terrible

Catatan Tripadvisor 1.0/5

FishOL118 Bisnis - Ulasan TripAdvisor tersertifikasi

Terrible experience so far and not even one night yet. Starts with shockingly slow check in service with no apology given for the long wait to be served. Room smells musty, the bathroom sink dirty and floor doesn’t appear to have been vacuumed between guests. Called guest services and was left on hold so long I gave up and hung up.

Should have stayed somewhere else

Catatan Tripadvisor 1.0/5

Andykhan007 Couples - Ulasan TripAdvisor tersertifikasi

Booked online and was totally aware of refit, however the state of the room and hotel was very tired, if I had known it was going to be this bad I would have stayed somewhere else. 1. Room door sticks and did not close properly 2. Dated and small TV’s 3. Small bathroom only one sink 4. Only two out of the 4 elevators worked 5. Breakfast shocking in small area with too many people very basic food selection 6. No gym and when asked was told to go up the road to Virgin and it was closed also !! Overall really dissatisfying stay and quite frankly a waist of our money when going for a special stay with my wife.

Bonjour Andy, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with the all departments. I am sure that this feedback will serve as valuable information to us to make any improvements necessary, as we strive to continuously improve the quality of our services. I acknowledge that the Hotel may be showing a few signs of its age in various respects and within the boundaries given by the Hotel’s Heritage listing we are committed to the upkeep and maintenance of the Hotel, as well as the comfort and satisfaction of our guests. We are currently undergoing enhancements to our accommodations, restaurants, lift, and public spaces, which we have planned to have completed in the near future. It is very disappointing to read of your unmet expectations with the breakfast in general. I will be sure to inform our Executive Chef and Food & Beverage manager of your feedback. This will enable us to explore further options to meet our guests' expectations more effectively in the future. We appreciate you for your time, and it will be our pleasure to welcome you back to a newly renovated Sofitel Sydney Wentworth soon. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Should be stripped off Sofitel status! Multiple disappointments and issues.

Catatan Tripadvisor 2.0/5

Wasim S Keluarga - Ulasan TripAdvisor tersertifikasi

As an overview, we have stayed at several Sofitel brands hotels around the world and have been impressed, if not anything, then with the hospitality and service this brand is known for. Being an Accor Diamond and Platinum member is an added bonus to get special treatment. Unfortunately, this Sofitel fails in multiple regards . A note that whilst there are refurbishments occurring currently, this does not make up for the issues we experienced. The only positive for us was the pre arrival email communications. Whilst not as prompt and helpful as other Sofitel or luxury hotels, we were reasonably satisfied. Alas, thats where the fun ended… On arrival, the bell desk guy despite being told we were checking in, did not offer to help with our bags, which were multiple and we were lugging them with an infant in our arms. Poor start! On check-in we had a disastrous experience. We did not have an issue with the makeshift reception whilst the refurbishment was happening. Our issue was the poor service. There was just one person assisting a queue of people checking-in. There was no recognition of our Accor platinum status. When asked for an upgrade, there was an instant “we dont have any” response. On being advised there are multiple higher category rooms on the online inventory, we were met with a confused staff. She said upgrades were available but subject to a charge! We advised that a single category upgrade should be complimentary for our status. Response - u dont have any status on our system. We showed our status proof, and then after a wait, were told we could get the suite but we would have to pay for an extra bed, despite our initial booking being for a room with sufficient bedding for the third person. It didnt end here. The checkin lady had no idea about Accor status and Accor Plus difference. She didnt realise that whilst Accor Plus is paid status, a platinum is earnt status. I had to explain only to see her confused more! The staff in general at the hotel did not greet us during our stay. One Nepali guy was an exception. We noticed some discrimination which is unusual in Australia for us. The asian concierge seemed to greet all caucasians, even in front of us, but not us!! We are asians ourselves and have no issue with Asian dtagf, but in a brand like this, staff should be able to understand english, and have fluency enough for others to understand. We faced multiple issues, when contacting reception for baby equipment needs. The hotel itself is quite dated no doubt and a refurbishment is due. Half the lifts dont work and they dont tell you that not all lift call buttons work! The shower is 60’s. The makeshift club lounge was a joke. I did enjoy free access to Virgin active gyms and the hotel should consider offering this to guests even after refurbishing is complete. Overall, a big disappointment. Thanks to the manager for the free rollaway which was appreciated but not enough to cover up for other issues we faced.

Bonjour Mr. Shaikh, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with all departments. I would be most grateful if you could please contact me on alley.prerana@sofitel.com to further discuss the issues you encountered regarding service at the Hotel. Our guests’ feedback and satisfaction is of paramount importance at Sofitel Sydney Wentworth and I would appreciate an opportunity to take note of this and rectify these issues for our future guests. Again, thank you for sharing your feedback as it is through our guests’ comments that we are better able to improve our offering. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Woth the stay

Catatan Tripadvisor 4.0/5

michaelj53 Ulasan TripAdvisor tersertifikasi

This is a very nice hotel, convenient walking distance to the Sydney Harbor and shopping districts. The rooms are comfortable and the staff is very helpful for directions and restaurant suggestions. Pretty affordable for being in the ceter of a city like Sydnet.

Bonjour Michael. Thank you for taking the time to leave your comments regarding your recent stay at Sofitel Sydney Wentworth. I am very pleased to read you enjoyed staying at the hotel as well as the hotel's location. We do hope we can welcome you back again soon. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Fantastic location

Catatan Tripadvisor 5.0/5

Kathryn J Friends getaway - Ulasan TripAdvisor tersertifikasi

The location is fantastic, so convenient to walk to both circular quay and the city. It’s being renovated but once the renovations are completed it’ll be even better. The staff were all lovely; from the front desk and reception to the cleaning staff. I’ll definitely be staying here again on my next trip to Sydney.

Bonjour Kathryn, We very much appreciate your scores regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive valuable guest feedback. I will share your ratings with the appropriate departments. I am sure that this feedback will serve as valuable information to us to make any improvements necessary, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us, and we hope your next visit will be as pleasant, if not more, than the previous one. Kind Regards, Alley Prerana Guest Relation & Club Sofitel Luxury Manager

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