Novotel Venezia Mestre Castellana bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.058 ulasan

Jaminan Harga
Terbaik
Novotel Venezia Mestre Castellana - Image 1
Novotel Venezia Mestre Castellana - Image 2
Novotel Venezia Mestre Castellana - Image 3
Novotel Venezia Mestre Castellana - Image 4
Via Ceccherini 21, 30174 VENEZIA MESTRE, Italia

Deskripsi

Keistimewaan hotel

  • Dekat pusat Mestre, Stasiun Mestre, dan Bandara Venesia

  • 7 km dari Venesia, dapat dicapai dengan naik mobil atau transportasi umum (bus dan trem)

  • Pusat konferensi luas, dengan 6 ruang berperalatan lengkap, berkapasitas hingga 340 orang

  • Kolam renang luar-ruang musiman: ramah keluarga dengan area bermain dan ramah hewan peliharaan

  • Parkir berpenjaga berbayar dan parkir gratis di dekat hotel

Akomodasi kami

Lokasi hotel

Novotel Venezia Mestre Castellana

Via Ceccherini 21
30174 VENEZIA MESTRE
Italia

GPS:45.503769, 12.234653

Telepon
Fax +39 041 940620

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

PEOPLE BISTROT

Manjakan diri Anda dengan momen liburan di People Bistrot kami, restoran dengan layanan penuh perhatian serta bahan-bahan berkualitas. Nikmati masakan Mediterania dan pilihan anggur lezat.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.058 ulasan

Peringkat TripAdvisor  4.0/5  2.687 ulasan

Great hotel

Catatan Tripadvisor 5.0/5

jolantac754 Ulasan TripAdvisor tersertifikasi

Very friendly reception staff, efficiently assisted with printing documents. Easy access by public transport from Mestre train station (bus tickets available to buy at reception desk). Clean and spacious room (three adult easily accommodated). Nice breakfast.

Worth it!

Catatan Tripadvisor 4.0/5

sydsin Keluarga - Ulasan TripAdvisor tersertifikasi

Location is great! A hop and a skip to Lidil. Only 2km to main Mestre shipping district - search clock tower... Easy walk to many nice resteraunts and cafes. Locals very friendly in Mestre. Easy to get cabs from here to the old city. Rooms were great. Staff at hotel were friendly. Would book again. Rooms a bit dated though. Fine if attitude is to only sleep for a night.

Dear sydsin, Thank you for your kind words about your stay. We're thrilled you enjoyed our prime location, the ease of exploring local areas, and the warmth of our staff. Your enthusiasm for a future booking is greatly appreciated, and we look forward to welcoming you back for another pleasant experience. Best regards Novotel Venezia Mestre

Average Stay with Some Issues

Catatan Tripadvisor 2.0/5

mathew2k Ulasan TripAdvisor tersertifikasi

We stayed at this hotel for 2 nights, and our experience was, unfortunately, just average. The biggest let down was the staff who didn't seem very friendly or welcoming. It made a noticeable difference to the overall atmosphere of our stay. The breakfast was another area where the hotel didn't quite hit the mark. The options were limited and the quality was below average, which was a bit disappointing, especially when you're looking forward to a good start to your day. We also faced some technical issues in our suite. The room key often didn't work, which was quite frustrating. Additionally, the TV in our suite was out of order, which was a let down, especially when you're in the mood to relax after a long day. In summary, our stay was below average. The lack of hospitality, combined with the limited breakfast options and room issues, made our experience less enjoyable than

Novotel? NEVER

Catatan Tripadvisor 1.0/5

Aida B Ulasan TripAdvisor tersertifikasi

I recently had the unfortunate experience with Novotel, and I must say that I cannot recommend this hotel based on my encounter. My family and I had booked a one-night stay for a group of six people. However, due to a mistake during the reservation process through Agoda, the booking was made for the wrong month. In an attempt to rectify this error, I had a conversation with the receptionist, Francesca, over the phone. She assured me that she would assist in resolving the issue and would correct the booking for the appropriate month. She advised me to send her an email with all the relevant details. Following her instructions, I promptly provided the necessary information. To my dismay, several days later, I received an email response from Francesca stating that she could not assist me in any way. This was incredibly disappointing, especially after having been given initial reassurances. Determined to find a solution, I decided to reach out to Agoda, even if it meant incurring additional costs. Agoda made every possible effort to address the situation, going so far as to attempt negotiations with the hotel to ensure our comfort during our stay. Unfortunately, their efforts were in vain, as Novotel refused to make any compromises whatsoever. This ordeal left me deeply dissatisfied and frustrated. The lack of professionalism and willingness to accommodate a genuine mistake on their part is truly disheartening. It's clear that Novotel prioritizes its own interests over the satisfaction of its guests. I can confidently state that I will never consider staying at Novotel again, and I strongly advise others to explore alternative options to ensure a more pleasant and accommodating experience. Di recente ho avuto l'infelice esperienza di soggiornare presso il Novotel, e devo dire che non posso raccomandare questo hotel basandomi sulla mia esperienza. Io e la mia famiglia avevamo prenotato un soggiorno di una notte per un gruppo di sei persone. Tuttavia, a causa di un errore durante il processo di prenotazione tramite Agoda, la prenotazione è stata effettuata per il mese sbagliato. Nel tentativo di correggere questo errore, ho avuto una conversazione con la receptionist, Francesca, telefonicamente. Lei mi ha assicurato che avrebbe aiutato a risolvere il problema e avrebbe corretto la prenotazione per il mese appropriato. Mi ha consigliato di inviarle una email con tutti i dettagli rilevanti. Seguendo le sue istruzioni, ho prontamente fornito le informazioni necessarie. Per mia grande delusione, diversi giorni dopo ho ricevuto una email da Francesca in cui dichiarava che non poteva aiutarmi in alcun modo. Questo è stato estremamente deludente, specialmente dopo aver ricevuto rassicurazioni iniziali. Deciso a trovare una soluzione, ho deciso di contattare Agoda, anche se ciò avrebbe comportato costi aggiuntivi. Agoda ha fatto ogni sforzo possibile per affrontare la situazione, arrivando persino a tentare di negoziare con l'hotel per garantire il nostro comfort durante il soggiorno. Purtroppo, i loro sforzi sono stati vani, poiché il Novotel ha rifiutato di fare qualsiasi compromesso. Questa vicenda mi ha lasciato profondamente insoddisfatto e frustrato. La mancanza di professionalità e la volontà di accogliere un errore genuino da parte loro è davvero scoraggiante. È evidente che il Novotel dà priorità ai propri interessi anziché alla soddisfazione degli ospiti. Posso affermare con sicurezza che non considererò mai più di soggiornare al Novotel e consiglio vivamente ad altri di esplorare alternative per garantirsi un'esperienza più piacevole e accomodante.

Dear Guest, We sincerely apologize for the inconvenience you experienced during your recent interaction with Novotel Venezia Mestre. We have carefully reviewed the details of your reservation and the communication with our receptionist, Francesca and, we would like to clarify that the initial contact with our staff was focused on acknowledging your request and assessing the feasibility of making changes to the reservation. At no point during this initial interaction was a guarantee provided that modifications would be possible. Regarding the inability to modify or cancel the reservation, we would like to clarify that the discounted rate you selected comes with certain restrictions, including limited flexibility in making changes or cancellations. This policy is in line with the terms of the special offer you chose. Additionally, we regret to inform you that reservations made through third-party websites, such as Agoda, are subject to the policies and procedures of those platforms. Unfortunately, we do not have the authority to make changes to bookings originating from such sites. Furthermore, we would like to emphasize that we are sorry that the entire team has been negatively evaluated for an incident that was not caused by us (the incorrect booking made by you) and occurred on a platform not managed by us (Agoda). Best Regards Marco Majolino - General Manager

15 min from boats

Catatan Tripadvisor 3.0/5

Dan11562 Ulasan TripAdvisor tersertifikasi

close to highway, easy access and no traffic but there is nothing around the hotel if you are planning on eating/going out. Food is pretty decent at the restaurant, breakfast is probably the best option there although they have good dinner selection

Thank you for sharing your experience at the Novotel Venezia Mestre. Your opinion is very important to us and we will do our best to improve our services in the future. We hope to see you again soon! The Novotel Venezia Mestre team.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 783 ulasan 8/10 Lokasi
  • 962 ulasan 6.9/10 Kamar
  • 960 ulasan 8.8/10 Pelayanan
  • 32 ulasan 6/10 Internet
  • 633 ulasan 7.4/10 Sarapan
  • 498 ulasan 7.3/10 Kebersihan
  • 333 ulasan 4.9/10 Makanan
  • 290 ulasan 6/10 Kesepadanan nilai

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