ibis Liverpool Centre Albert Dock - Liverpool One bintang 3

Catatan tamu Avis (Peringkat ALL) 4.3/5 2.637 ulasan

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ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
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27 Wapping, L18LY LIVERPOOL, Britania Raya

Deskripsi

Keistimewaan hotel

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

  • An ALLSAFE certified hotel. We have introduced elevated hygiene & prevention measures

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Lokasi hotel

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
Britania Raya

GPS:53.399925, -2.98709

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

FOGG'S

Foto non-kontrak

Restoran Fogg's menawarkan cita rasa favorit dari empat penjuru dunia untuk Anda nikmati. Tempat sempurna bagi yang bepergian sendiri atau bersama teman atau mitra kerja.

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Peringkat ALL  4.3/5  2.637 ulasan

Peringkat TripAdvisor  4.0/5  2.586 ulasan

Ideal location

Catatan Tripadvisor 4.0/5

kirsten s Ulasan TripAdvisor tersertifikasi

As you enter the hotel it is modern, however the room was a disappointment, outdated, worn, stains on carpet, rusty. If some investment is put into the rooms like the foyer it would be perfect. The Continental breakfast was great We used the bar in the evening - great Staff are really friendly and helpful!! 5 star to the team.

Dear Guest Thank you for your feedback. We are delighted to hear that you found our location ideal and enjoyed our continental breakfast and bar services. We appreciate your kind words about our friendly and helpful staff. Rest assured, we will take your comments about the room into consideration as we continuously strive to improve. We hope to welcome you back to a more updated and refreshed room in the future. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Ok For Couple of nights

Catatan Tripadvisor 3.0/5

John91064 Couples - Ulasan TripAdvisor tersertifikasi

Stayed at this hotel for 3 nights. 1st impression was that it was on the budget side of hotels and my opinion didn’t change when we got into our room. It was well equipped with everything that you need but room was very small. Bathroom was probably best part of room good shower. The bed was very hard and uncomfortable. We didn’t have breakfast it was priced £12 per person and we didn’t use bar either so can’t comment on that. Parking was available but they charge you £10 a night. Overall it was ok and very central for town centre.

Anniversary ruined by fighting, arguing, singing and SEVERE lack of Customer Service

Catatan Tripadvisor 2.0/5

wba5dingles1 Couples - Ulasan TripAdvisor tersertifikasi

We had the UNFORTUNATE pleasure of staying at this Hotel 20/04/24 with our Friends to help us celebrate our 25th Wedding Anniversary. Before our arrival I telephoned the hotel to ask if either A they could do something for our Anniversary OR B I could get something set up I was bluntly told NO on both counts. We arrived and found a parking space straight away £10.00 for 24hrs (awesome value) we then went off on our sightseeing tour. After doing the full MerseyBeat day we went to check in. A tall youngish girl in a red t-shirt tried NUMEROUS times to find our Booking to NO avail. Even with Booking Ref NO it took her a good 10mins to sort out the check in. We were allocated 4022 and 4024 top floor river facing views. 4022 was a really run down room. Dirty window (outside) knife cut marks all over work surfaces and TV unit. Bathroom door was broken and we couldn't close it at all so no privacy. At 02.30am we were woken by screaming coming from the corridor. Hotel staff were trying to deal with an arguing couple. To keep the female safe the staff found her a new room BUT after being woken by the screaming and commotion we tried to get back to sleep. At 04.30 am there was a large group of men sat outside reception (below our window) singing after 20mins the reception staff sorted it out. Overall our Anniversary trip was ruined. Check out should've been midday but at 09.00 we'd had enough and left tired weary and very disconsolate. Accor Ibis your hotel and staff are a shambles and customer service needs to be taught to ALL staff

Dear Guest, We are truly sorry to hear about the disappointing experience you had during your recent stay with us, especially on such a special occasion as your 25th Wedding Anniversary. We sincerely apologise for the issues you encountered with the cleanliness of the room, maintenance, noise disturbances and the lack of prompt customer service. Please be assured that your feedback will be shared with the relevant teams for immediate improvement. At ibis Liverpool Centre Albert Dock - Liverpool One, we strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations. Your comments are valuable to us as we continuously work on enhancing the quality of our services. We hope to have the opportunity to welcome you back in the future to show you the true standard of hospitality we are known for. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Great Night Away

Catatan Tripadvisor 5.0/5

Happyat52 Couples - Ulasan TripAdvisor tersertifikasi

First stay in an Ibis Hotel, wasn’t sure what to expect with the budget hotel and various negative comments but I was pleasantly surprised, very easy to get to, got parked on the onsite car park straight away, we were an hour early but the pleasant receptionist told us our room was ready which was great. The room was compact but had everything in I’d expect and was lovely and clean as was the bathroom. The bed was also very comfortable so had a great nights sleep. We didn’t eat or drink in the hotel so I can’t comment on that. The hotel is right opposite the Albert Dock and was a very short walk to the M & S Arena which we were visiting that night. Overall a great night away and won’t hesitate to book again.

Dear Guest, Thank you for choosing to stay with us and for sharing your experience. We are delighted to hear that you had a great night away during your first stay at ibis Liverpool Centre Albert Dock - Liverpool One. It's fantastic to know that you found our location convenient, the room clean and well-equipped and the bed comfortable for a good night's sleep. We are glad you enjoyed the proximity to Albert Dock and the M & S Arena. Your kind words encourage us to maintain our high standards of service. Should your travels bring you back to Liverpool, we would be more than happy to welcome you again. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Terrible

Catatan Tripadvisor 1.0/5

Emma C Bisnis - Ulasan TripAdvisor tersertifikasi

The hotel is dirty and incredibly dated. It’s like very bad student accommodation. Black mould on the windows and in the bathroom and broken furniture. The only positive is the location . Would not recommend staying here and will certainly not be staying here again.

Dear Emma, We apologise for the inconvenience you experienced during your stay. We take cleanliness seriously and will address this immediately. Your feedback is valuable and we appreciate your comments on our great location. We hope you reconsider and give us another chance. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

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