ibis Liverpool Centre Albert Dock - Liverpool One bintang 3

Catatan tamu Avis (Peringkat ALL) 4.3/5 2.641 ulasan

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ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
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27 Wapping, L18LY LIVERPOOL, Britania Raya

Deskripsi

Keistimewaan hotel

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

  • An ALLSAFE certified hotel. We have introduced elevated hygiene & prevention measures

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Lokasi hotel

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
Britania Raya

GPS:53.399925, -2.98709

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

FOGG'S

Foto non-kontrak

Restoran Fogg's menawarkan cita rasa favorit dari empat penjuru dunia untuk Anda nikmati. Tempat sempurna bagi yang bepergian sendiri atau bersama teman atau mitra kerja.

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Peringkat ALL  4.3/5  2.641 ulasan

Peringkat TripAdvisor  4.0/5  2.583 ulasan

Anniversary ruined by fighting, arguing, singing and SEVERE lack of Customer Service

Catatan Tripadvisor 2.0/5

wba5dingles1 Couples - Ulasan TripAdvisor tersertifikasi

We had the UNFORTUNATE pleasure of staying at this Hotel 20/04/24 with our Friends to help us celebrate our 25th Wedding Anniversary. Before our arrival I telephoned the hotel to ask if either A they could do something for our Anniversary OR B I could get something set up I was bluntly told NO on both counts. We arrived and found a parking space straight away £10.00 for 24hrs (awesome value) we then went off on our sightseeing tour. After doing the full MerseyBeat day we went to check in. A tall youngish girl in a red t-shirt tried NUMEROUS times to find our Booking to NO avail. Even with Booking Ref NO it took her a good 10mins to sort out the check in. We were allocated 4022 and 4024 top floor river facing views. 4022 was a really run down room. Dirty window (outside) knife cut marks all over work surfaces and TV unit. Bathroom door was broken and we couldn't close it at all so no privacy. At 02.30am we were woken by screaming coming from the corridor. Hotel staff were trying to deal with an arguing couple. To keep the female safe the staff found her a new room BUT after being woken by the screaming and commotion we tried to get back to sleep. At 04.30 am there was a large group of men sat outside reception (below our window) singing after 20mins the reception staff sorted it out. Overall our Anniversary trip was ruined. Check out should've been midday but at 09.00 we'd had enough and left tired weary and very disconsolate. Accor Ibis your hotel and staff are a shambles and customer service needs to be taught to ALL staff

Dear Guest, We are truly sorry to hear about the disappointing experience you had during your recent stay with us, especially on such a special occasion as your 25th Wedding Anniversary. We sincerely apologise for the issues you encountered with the cleanliness of the room, maintenance, noise disturbances and the lack of prompt customer service. Please be assured that your feedback will be shared with the relevant teams for immediate improvement. At ibis Liverpool Centre Albert Dock - Liverpool One, we strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations. Your comments are valuable to us as we continuously work on enhancing the quality of our services. We hope to have the opportunity to welcome you back in the future to show you the true standard of hospitality we are known for. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Great Night Away

Catatan Tripadvisor 5.0/5

Happyat52 Couples - Ulasan TripAdvisor tersertifikasi

First stay in an Ibis Hotel, wasn’t sure what to expect with the budget hotel and various negative comments but I was pleasantly surprised, very easy to get to, got parked on the onsite car park straight away, we were an hour early but the pleasant receptionist told us our room was ready which was great. The room was compact but had everything in I’d expect and was lovely and clean as was the bathroom. The bed was also very comfortable so had a great nights sleep. We didn’t eat or drink in the hotel so I can’t comment on that. The hotel is right opposite the Albert Dock and was a very short walk to the M & S Arena which we were visiting that night. Overall a great night away and won’t hesitate to book again.

Dear Guest, Thank you for choosing to stay with us and for sharing your experience. We are delighted to hear that you had a great night away during your first stay at ibis Liverpool Centre Albert Dock - Liverpool One. It's fantastic to know that you found our location convenient, the room clean and well-equipped and the bed comfortable for a good night's sleep. We are glad you enjoyed the proximity to Albert Dock and the M & S Arena. Your kind words encourage us to maintain our high standards of service. Should your travels bring you back to Liverpool, we would be more than happy to welcome you again. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Terrible

Catatan Tripadvisor 1.0/5

Emma C Bisnis - Ulasan TripAdvisor tersertifikasi

The hotel is dirty and incredibly dated. It’s like very bad student accommodation. Black mould on the windows and in the bathroom and broken furniture. The only positive is the location . Would not recommend staying here and will certainly not be staying here again.

Dear Emma, We apologise for the inconvenience you experienced during your stay. We take cleanliness seriously and will address this immediately. Your feedback is valuable and we appreciate your comments on our great location. We hope you reconsider and give us another chance. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Good location.

Catatan Tripadvisor 3.0/5

nicholac540 Ulasan TripAdvisor tersertifikasi

Had a 2 day stay with the family, 3rd time staying here as the location is very good, right by the dock and near town and all the attractions, the car park is a definite bonus. The room was clean and the bed comfortable , one of the smallest rooms I’ve been in , and paid the same for this room as my parents did for theirs and it was much more spacious. Only had a few interactions with the staff downstairs and unfortunately they were not the best, I asked a question about the menu one afternoon and was greeted by 2 staff “scoffing “ and then laughing … which is always lovely ! It was the same staff member who the day before was very abrupt to us .. not had this attitude in any pub or restaurant during the stay in the city. Not the best first impression of the hotel.

Dear Nichola, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you enjoyed our convenient location near the dock and town attractions. We apologise for the size discrepancy in the rooms and any inconvenience caused. Your comments regarding the interactions with our staff are concerning and we will address this internally to ensure a more welcoming atmosphere. Please rest assured that guest satisfaction is our top priority and we appreciate your valuable input. We hope to have the opportunity to welcome you back for an improved experience. Kind regards, Lisa Thornborrow General Manager, ibis Liverpool Centre Albert Dock - Liverpool One

The ONLY good thing was the location

Catatan Tripadvisor 1.0/5

Annabelle N Ulasan TripAdvisor tersertifikasi

To start with the positives its a really good location, however the positives sadly end here. The rooms were absolutely freezing it felt like camping. The aircon /heater thing did nothing ofcourse. The room was dull and bland with mould on the curtains and dirty windows. The TV and hairdryer were barely functional. Breakfast had limited choice for people with allergies and what they did have was nothing special and overpriced. That leads us to the next problem of paying for breakfasts and then being asked to pay again upon leaving when we had already paid and asked to pay for an additional breakfast we did not have. Think twice before staying here.

Dear Annabelle, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our hotel's prime location. However, we are truly sorry to learn about the challenges you faced during your stay. Rest assured, we have taken note of your concerns regarding the room temperature, cleanliness, and the functionality of amenities. Our team will address these issues promptly to enhance the overall guest experience. Regarding the breakfast, we apologise for the inconvenience caused by the limited choice and pricing. We will review our offerings to ensure a more satisfying dining experience for all guests. Your comments are valuable to us, and we appreciate your constructive criticism. We hope to have the opportunity to welcome you back and provide you with an improved stay. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One

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