Pullman Melbourne City Centre bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 3.028 ulasan

Jaminan Harga
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Pullman Melbourne City Centre - Image 1
Pullman Melbourne City Centre - Image 2
Pullman Melbourne City Centre - Image 3
Pullman Melbourne City Centre - Image 4
195 Swanston Street, 3000 MELBOURNE, Australia

Deskripsi

Keistimewaan hotel

  • Tempat yang ideal untuk bekerja dan berlibur di jantung kota Melbourne.

  • Dengan aneka kuliner dan fashion terbaik yang ada, jelajahi berbagai keunikan Melbourne.

  • 204 kamar luas dengan desain cermat yang mencerminkan kreativitas dan keunikan Melbourne.

  • Club Lounge dan Room 1954 di lantai 15, fasilitas hotel dengan pemandangan yang menakjubkan.

  • Gym canggih dan lengkap

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Lokasi hotel

Pullman Melbourne City Centre

195 Swanston Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Telepon
Fax +61 3 9663 4711

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  3.028 ulasan

Peringkat TripAdvisor  4.0/5  200 ulasan

Sertifikat keunggulan 2023

Average at best - certainly not 5 star

Catatan Tripadvisor 2.0/5

paul h Ulasan TripAdvisor tersertifikasi

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Oceans_View18, We sincerely apologize for the extended wait during check-in and any inconvenience it caused. Rest assured, we'll review our staffing and training protocols to ensure a smoother process for our guests. The miscommunication regarding restaurant availability is regrettable, and we'll work on improving coordination to provide accurate information across all our outlets. On a positive note, we're pleased to hear that you found the room to be well-presented and clean. We'll consider your feedback about the pillows for future improvements. Additionally, we're glad you enjoyed the drinks and meals at our rooftop bar and through room service, and we'll take your suggestions into account for menu enhancements and pricing adjustments. Your detailed feedback is valuable. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Alex Mihardja Executive Assistant

A fantastic inner city stay

Catatan Tripadvisor 5.0/5

Sharon H Couples - Ulasan TripAdvisor tersertifikasi

The hotel sits down an inner city Melbourne alleyway, just off Little Bourke Street. It’s close to all the key attractions and shops. The rooms are spacious and well equipped. The rooftop bar Blossom produced some of the best pizza that we’ve ever had. Every staff member we encountered was professional and authentic. So nice to see a hotel that recruits and trains great people.

Dear Sharon H, Delighted to hear you had a fantastic stay. We appreciate your kind words about our spacious rooms, delectable pizzas at Blossom rooftop bar, and the professionalism of our staff. Looking forward to welcoming you back soon. Sincerely, Alex Mihardja Executive Assistant

Memorable for all the wrong reasons

Catatan Tripadvisor 1.0/5

Paul G Couples - Ulasan TripAdvisor tersertifikasi

Shabby, drab hotel. Unfriendly. disinterested reception with the exception of Ralph who has an impressive customer focus. Housekeeping very hit and miss and lacked attention to detail. No coffee replacement, bed pulled up rather than made over a four day period. Not something you’d expect from the Acor Group

Dear Paul G, Thank you for your feedback. We apologize for falling short of your expectations during your stay. We appreciate your recognition of Ralph's customer focus and will address the issues you've raised with our team to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

Disappointing

Catatan Tripadvisor 1.0/5

Sid X Ulasan TripAdvisor tersertifikasi

Could barely sleep, with the noise of the A/C. Poor service, they were unable to clean the room one day. They would not honour the advertised features. Free parking was $60 / day and no breakfast included. We stayed 2 nights unfortunately. Waited 30 minutes to check in, only 1 receptionist at 2pm!! Could hear people / TV in other rooms. Totally ruined my 70th birthday.

Dear Justsid54, We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. Please feel free to elaborate on the advertised features, as we don't advertise free parking and breakfast would only be included if you book the accommodation with an inclusive breakfast rate. I will be happy to look into it further once I have heard from you. Regards, Alex Mihardja Executive Assistant

Too noisy

Catatan Tripadvisor 3.0/5

debbie046 Keluarga - Ulasan TripAdvisor tersertifikasi

Was excited to be staying in this hotel but something of a let down. Room was nice but incredibly noisy. The windows are not double glazed so you can hear everything on the street, including the buskers who go on into the night. The banging of doors in the hotel is particularly bad. Reception was slow.

Dear debbie046, We're truly sorry to hear about the noise disturbances you experienced during your stay. Your feedback is invaluable to us, and we'll definitely look into ways to address these issues to ensure a more peaceful experience for our guests in the future. Thank you for bringing this to our attention. Sincerely, Alex Mihardja Executive Assistant

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.355 ulasan 9.5/10 Lokasi
  • 1.667 ulasan 7.9/10 Kamar
  • 1.675 ulasan 7.4/10 Pelayanan
  • 26 ulasan 5.1/10 Internet
  • 529 ulasan 7.3/10 Fasilitas
  • 523 ulasan 8.4/10 Suasana
  • 512 ulasan 7.8/10 Kebersihan
  • 379 ulasan 7.4/10 Sarapan

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.