Mercure Hotel & Residenz Frankfurt Messe bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 764 ulasan

Mercure Hotel & Residenz Frankfurt Messe - Image 1
Mercure Hotel & Residenz Frankfurt Messe - Image 2
Mercure Hotel & Residenz Frankfurt Messe - Image 3
Mercure Hotel & Residenz Frankfurt Messe - Image 4

Deskripsi

Keistimewaan hotel

  • Restoran dan lounge taman yang luas dan nyaman untuk bersantai

  • Lokasi ideal ke Messe Frankfurt dan jaringan transportasi terbaik

  • Bersantai - Minuman, Makanan, dan Anda - Konsep Keramahtamahan Nyaman Kami

  • 88 apartemen dengan dapur kecil untuk masa menginap lebih lama Anda di Frankfurt

  • 450 petak parkir dalam ruang (berbayar) untuk parkir mudah di hotel

Akomodasi kami

Lokasi hotel

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Jerman

GPS:50.116781, 8.638955

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

RELAX FOOD DRINKS AND YOU

Nikmati hidangan regional dan internasional klasik di restoran kami "twenty9," yang memiliki desain kosmopolitan. Lounge taman yang terhubung adalah oasis kerimbunan yang ideal untuk bersantai setelah bekerja.

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  764 ulasan

Peringkat TripAdvisor  3.5/5  861 ulasan

Disappointing

Catatan Tripadvisor 2.0/5

Philip13579 Couples - Ulasan TripAdvisor tersertifikasi

Booked this Mercure hotel exclusively due to its sauna, in spite of several other, better priced Mercure hotels in Frankfurt. Phoned to have the sauna confirmed the day before. In spite of this, saune “out of order” on arrival. Room was extremely hot, even though radiators were off/cold. Aircon delivered no cooling. Had to” sleep” without bed linen and with open window on New Years eve with surrounding fire work all night. NOT a pleasant sleep experience. Expensive underground parking, where the pay machine did not accept any of my 3 credit cards - reception could not accept payment for parking. Had to go and cash money to get out. Otherwise, it was a nice room and the breakfast was excellent.

Dear Philip, I sincerely apologize for the problems regarding the sauna and the heating that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Not centrally located but not a bad hotel.

Catatan Tripadvisor 4.0/5

FraserD1969 Ulasan TripAdvisor tersertifikasi

Visited for 4 nights to do the Christmas Markets and some local day trips. The hotel is located some distance away from the centre but very easily commutable by either the tram (#17 - stop Voltastrasse) which is a 2min walk to the hotel or the train (Frankfurt West) which is a 5-10min walk depending on route. The rooms are excellent. Very comfortable beds, good pillows, good bathroom with power shower, in room refrigerator and safe. The room was quite warm even with the heating switched off but there was excellent ventilation - the window opened fully, and there was a door leading to a small balcony that could be opened. Housekeeping were also very good. Breakfast was adequate - hot items were some very dodgy scrambled egg, ok sausages, bacon and baked beans. There was also the worst saute potatoes i have ever ever had and struggle to understand how they could make such bad potatoes. I tried these on 2 separate mornings and on both times they tasted old and stale. Breakfast selection also included a selection of cheese, cold meats, smoked salmon, fruit, yoghurt, breads, juices, teas and a coffee machine. The hotel has a gym and sauna which we didn't try, a bar that seemed empty all the time, and a restaurant that seemed permanently closed - as there are no restaurants in the immediate vicinity we went to the restaurant on the first night only to be told it was closed for a private party, This was pretty poor for a 4 star hotel. There is a Rewe supermarket approx 2-3min walk from the hotel which is great for stocking up on snacks and drinks. Overall happy with the hotel given the price we paid and ease with which we could commute into the centre once we'd figured out the trams.

Disappointing customer service let stay down

Catatan Tripadvisor 2.0/5

Sbangsuk Couples - Ulasan TripAdvisor tersertifikasi

A real mixed bag, comfy rooms, good value but seriously let down by customer service would not return for this reason. Front desk where very frosty to us, no idea why we tried to be super kind in the hope it might be returned. + Rooms are nice and comfortable and quiet. + Fantastic location for public transport. + Good breakfast buffet. - TV Broken reported this was never fixed. -Majorly rude for no apparent reason was told off for how British Airways booked the room (it was a holiday package) nothing we could control, after insistiing on it and having a huff was told then not to worry about it, was tired and it was late so could have - Our keycard was de-activated every day and it was a fuss to get it reenabled - On more than one ocasion house keeping came in while we where sleeping even though card was on door

Dear Sbangsuk, as on other portals: I sincerely apologize for the problems regarding our service and hospitality that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Close to public transportation, clean, very good breakfast.

Catatan Tripadvisor 5.0/5

marcioxes Ulasan TripAdvisor tersertifikasi

I liked! Stayed with my wife for two nights. The hotel os close to the public transportations. The room was clean, with good size, silent to sleep. Breakfast was very good! I recomend the hotel. Don’t expect for a luxuous hotel. But you will have a good cost benefit.

I’m not going to stay at this hotel again

Catatan Tripadvisor 1.0/5

Tiam E Ulasan TripAdvisor tersertifikasi

I’m not going to stay at this hotel, it was disaster for us. Actually when we arrived, they’ve send us to other apartment which is located on the other side of the street with no lobby and hotel facilities!!! We had to walk across the street to have our breakfast. Reception staff was not professional. There were no water, coffee/tea maker in rooms, rooms are very simple No hygienic facilities, just liquid soap & shampoo Even when we’ve ask to charge us for water, after two times they bring it, I could not understand how it’s possible to forget such a request!! Breakfast and location was good, rooms was clean.

Dear tiame2023, Thank you very much for your visit and for taking the time to tell us about your experience with us. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mathis Matlé, Assistant General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 272 ulasan 8.6/10 Lokasi
  • 538 ulasan 6.3/10 Kamar
  • 398 ulasan 7.8/10 Pelayanan
  • 15 ulasan 8/10 Internet
  • 264 ulasan 7.8/10 Sarapan
  • 217 ulasan 6/10 Kebersihan
  • 94 ulasan 4.4/10 Kesepadanan nilai
  • 41 ulasan 7.8/10 Minuman

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