Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,458 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,458 reviews

TripAdvisor Rating  5.0/5  1,816 reviews

Certificate of excellence 2024

Amazing atention from Jose Silvestre

TripAdvisor rating 5.0/5

Maximiliano B TripAdvisor review

José Silvestre was very kind and pending all the time about everything 5 starts to Jose thank you so much for everything you helped us, amazing service , always with great attitude and besides very gentle with all the people that was at the restaurant

Wonderful stay in all respects

TripAdvisor rating 5.0/5

Sharyl G TripAdvisor review

The hotel is wonderful. It’s very well located and the views are outstanding. It was clean and very comfortable. Housekeeping did a terrific job. We had a great time and would definitely come back. Natalia and Amanda were kind and very helpful. They gave us great recommendations. Terrific rooftop bar. We had access to the club and would highly recommend it. Enjoyed breakfast at Balta each morning. The omelette and huevos rancheros were excellent.

Thank you, Sofitel Team!

TripAdvisor rating 5.0/5

Travel09449861580 TripAdvisor review

White-glove service provided by the lovely Natalia and Claudia at reception. Natalia has a great sense of humor that had us laughing. Claudia paid attention to detail when providing our Amex credits and explaining our invoices. She did things right the first time which we appreciate. Throughout our stay the team was kind and gave us the one of a kind Mexican Hospitality. Our server Edgar and the manager for our last dinner gave us some traditional Mexican gifts as a farewell. Frida and her colleague who served us delicious afternoon ice-cream. I wish I could remember everyone’s name because they all deserve recognition. Highly recommend staying at Sofitel Reforma!

Sets the Standard for Hotels

TripAdvisor rating 5.0/5

Tabb L TripAdvisor review

I’ve absolutely adored my time in the Sofitel. Reception was always quick and the kindest, if I could name names I would but genuinely everyone was so amazing. The restaurants in the hotel were all very good and the wait staff always left me feeling welcomed. Guest services never disappointed and in so thankful that they were there to help my stay. Gina was always quick to get me an answer or solution to anything I needed and made sure to check on me when she could. Club millesime was definitely my favorite part of the stay. The food was good and the drinks were cold. Frida always gave us a warm welcome and made sure we were attended too and Laura made one of the best micheladas I’ve had! The hotel itself was in a great place with a lot of cool restaurants and bars not too far. The angel is visible from the hotel and it was so amazing to be able to see it from the hotel rather than just looking up at it. I’m definitely looking forward to my next stay!!

Great stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Everyone and everything was fantastic.

Dear CHAD H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

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Other web-users rate our hotel

  • 697 reviews 9.7/10 Location
  • 1,115 reviews 9.1/10 Room
  • 2,078 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 504 reviews 8.6/10 Amenities
  • 462 reviews 8.3/10 Food
  • 457 reviews 9.4/10 Vibe
  • 226 reviews 7.9/10 Comfort

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