Our mobile services are free
  • Accessing the accorhotels.mobi portal is free. You pay only for
    your WAP or i-mode connection.
  • * Connecting costs vary depending on your mobile telephone operator. Ask your operator for details.
Accorhotels.mobi - Book Accor hotels on your mobile!
FAQ

About accessing the mobile site

  • 1-

    Is there any charge for accessing the accorhotels.mobi site?
    Our mobile services are free; you pay only for the WAP or i-mode connection.
    Ask your operator for information on the cost of connecting.
  • 2-

    How do I access the mobile site?
    A mobile site access guide is available online at accorhotels.com, section "How to access".

About searching a hotel

  • 3-

    How do I search and book a hotel?
    You have two ways to search a hotel:

    - If you know the exact name of your destination city, enter it on the homepage to rapidly access the selection of our hotels available at your destination for the dates you have given. When you choose your hotel, you will be asked if you wish to book it.

    - If you know the code number of the hotel where you wish to stay, enter the 4-digit number on the homepage. You will immediately access the first step in the reservation process for that hotel. Hotel code numbers are listed in Accor hotel brand directories or on the hotel description pages on the mobile site as well as the Accor Group websites.
  • 4-

    Can all Accor hotels be reserved on accorhotels.mobi?
    Yes, all the Accor hotels, from luxury to budget, are listed.
  • 5-

    How can I find out specific information about a hotel (e.g. rooms for persons with reduced mobility, pet policy, smoking rooms, etc.)?
    We suggest you consult the hotel descriptions to learn more about the hotel you wish to book. If you have additional questions, please contact the hotel directly.

    To access the hotel description, enter your destination (or the hotel code number) on the homepage of our website and click on "More info" in the hotel list.
  • 6-

    How many hotels can I add to my list of favorites?
    You can add 20 hotels to your favorites.

About your reservation

  • 7-

    Do I need my credit card to make a reservation?
    We need your bank details to validate your Internet reservations. The amount shown will be debited by the hotel only at check-out. Certain reservations may require prepayment (see conditions for rate booked) made directly by the hotel for all or part of your stay. Our reservations system is completely secure, which means you can provide this information in full confidence. If you do not wish to submit your bank details on the Internet to guarantee your reservation, Accor Hotels offers you the possibility to contact your nearest reservations center.

    Reservations center phone numbers :
    France
    N° Indigo : 0825 012 011(0,15 €/mn)

    Express reservations :
    Ibis : 0 892 686 686*
    Etap hotel : 0 892 688 900*
    Hotels Formule 1 : 0 892 685 685*
    *(0,34 €/mn)

    Germany : 0 6995 307 595
    United Kingdom : 0870 609 0961
  • 8-

    How many rooms can I reserve?
    Our mobile site allows you to reserve only one room per hotel. If you need other rooms at the same hotel please make a new reservation.
  • 9-

    Can I book with my preferential rate (loyalty card, corporate contract rate) on the mobile site?
    It is not yet possible to book with preferential rates on the mobile site. This service will be available soon.
  • 10-

    What does the message "Reservation deadline expired" mean?
    You can make same-day reservations on our Internet sites up to a certain time, which varies depending on the hotel (5:00pm for Etap Hotel and Formule 1). For last-minute reservations, please contact the hotel in which you wish to stay directly; hotel contact details are given on the hotel description page.
  • 11-

    What do I do if I asked for but haven't received the SMS confirmation of my reservation?
    Go to "View reservations" on the mobile site to check that your reservation has been recorded.
  • 12-

    What do I do if I have a technical problem while my reservation?
    A technical error may have occurred during the confirmation of your reservation. We recommend that you use the "Contact" function on the mobile site homepage.

About viewing and canceling reservations

  • 13-

    How can I view or cancel a reservation?
    To view or cancel your reservation :
    If you made your reservation with the mobile phone that you are currently using, go to "View reservation" and select your reservation number.
    Or go to "View reservation" to retrieve your reservation, first making sure you have at hand the confirmation number given to you when you made your reservation as well as your check-in date. To modify your reservation online, you must first cancel it then made a new reservation.
    It is not possible at this time to view reservations made on other distribution channels (Internet, Call Center, etc.) on the mobile site.

General information on the accorhotels.mobi site

  • 14-

    Is this site secure?
    To guarantee your security and ensure greater confidentiality, our mobile site uses SSL (Secure Socket Layer) encryption software. Your bank details and any other information you input when filling out different online forms are automatically encrypted and protected during transmission over the Internet.
    SSL automatically encrypts information before it is transmitted over the network. It is only once the information has arrived on our server that it is decrypted using a unique key.
    Developed by Netscape, SSL is the most widely used and successful transaction system today. In order to offer you the best tool possible, we will continue to monitor and analyze future security systems which we will implement as soon as they are finalized.
  • 15-

    Publisher information-Legal information
    You are currently connected to the Accor Group hotel reservations mobile site.
    Users accessing this site agree to comply with these conditions of use.

    Publisher information:
    This site is published:
    This site is published by Accor S.A., a public company with capital of 651 855 717 euros,
    which is registered under the number RCS EVRY B 602 036 444 at the Registre du Commerce et des Sociétés, and whose intracommunity VAT number is FR 93 602 036 444.

    Accor Head Office
    2 rue de la Mare Neuve
    91000 Evry

    ACCOR
    Relationship Marketing & Internet
    Immeuble Odyssey
    110 av de France
    75210 Paris Cedex 13, France
    Tél : +33 (0)1 45 38 86 00

    Publication director : Romain Roulleau

    Host information:
    This site is hosted by :
    INDEX EUROPE
    73 r Claude Bernard
    75005 PARIS
    Tél : +33 (0)1 40 45 66 00

    Data Protection Act
    In accordance with French law no. 78-17 of 6 January 1978, relative to information technology and data protection (known as the Data Protection Act"), this site and the computerized processing of personally-identifying data carried out from this site have been declared to the CNIL (receipts no. 702524 and no. 825 897).
    In particular, site users are informed that the information they provide on forms used on the site is necessary in order to process their requests. Accor collects and is responsible for the processing of this information, which it uses for administrative and commercial management purposes. In case of incident, your file will receive special handling.

    Exercising your right to access
    Information is collected and processed by Accor in order to handle your request. In case of incident, your file will receive special handling.
    In application of the French law of 6 January 1978, relative to information technology and data protection, you have the right to access and rectify information concerning you.
    For any request, please apply in writing to:

    ACCOR
    Relationship Marketing & Internet
    Immeuble Odyssey
    110 av de France
    75210 Paris Cedex 13

    Copyright :
    The brands and logos shown on this site are trademarks registered by Accor or by companies in the Group. Their display here does not in any way carry with it a license or right to use the aforementioned trademarks in any form whatsoever, since they may not be used without prior written consent from their owner. Any violations will be prosecuted for counterfeit.

    All of the information contained in this site may be downloaded, copied and printed, provided :
    - it is used only for non-commercial purposes;
    - no modifications are made;
    - all copies include the Accor copyright notice.

    Any other use that has not been expressly authorized, or any partial or total representation of this site through any process whatsoever, is strictly forbidden without prior written authorization from Accor. Any violations will be prosecuted for counterfeit under the articles L 355-2 and following of the Intellectual Property Code.

    Photo credits :
    For more information on the photos used on our site, please go to "Photo Credits" on www.accorhotels.com.

    Liability :
    All of the information accessible via this site has been provided "as is". Accor can in no way guarantee it, either explicitly or implicitly, nor assume any responsibility whatsoever with regard to the use of this information.

    The user is solely liable for the use of this information.
    Accor reserves the right to modify the present documents at any time, particularly by updating the site.
    Accor may not be held liable for any damage whatsoever, whether direct or indirect, that may result from information contained on this site.
    The user agrees not to transmit to this site any information that could involve civil or criminal liability and therefore agrees not to disclose via this site any information that is illegal, contrary to law and order or defamatory.

    Accor makes every effort to ensure that the information and/or tools provided on this site are available and verified, but it cannot be held liable for errors, absence of availability of information, and/or the presence of a virus on its site.

    Accor has no control over external sites that may be accessed via hypertext links on this site and thus declines any responsibility regarding their content. The user is solely responsible for such use.
  • 16-

    General sales conditions on the mobile site
    The prices given are per room and per night. The rates shown in the hotel list are the lowest rate (a price from) for the date(s) selected. The prices shown on the rates screen correspond to the price of the first night; the total amount of the stay is given when the rate has been selected.
    - Rates do not include local taxes.
    - Only the currency of the country where the hotel is located is guaranteed.
    - For rates allowing it, you can, if necessary, cancel your reservation according to the conditions applicable to the rate. To do this, use the "Cancel" link on the site or contact the hotel directly.
    - Please consult the additional sales conditions for each rate/type of room. They are provided in the hotel list.
  • 17-

    How can I send you my comments?
    For any comments on how the mobile site works, you may send a message by going to the "Contact" section on the Accor website www.accorhotels.com and selecting "Suggestion".