Your status

Your points

You still need points or
nights' stay in a participant hotel
to receive your card

Conditions of Use

1. How can I book my stay online with my Rewards points?

• You can use your Rewards points to book all or part of an online reservation in hotels participating in the Le Club AccorHotels loyalty programme. Independent hotels that are partners in the Le Club AccorHotels loyalty programme do not allow using Rewards points.

• The total amount (including tax) of your booking must be equal to or greater than the value of the converted points (2,000 Rewards points = €40).

• However, bookings made at prepaid, non-refundable and non-modifiable rates must always include a portion paid by credit card.

• You can use your Rewards points for booking on the following sites: accorhotels.com, sofitel.com, pullmanhotels.com, mgallery.com, novotel.com, suitenovotel.com, mercure.com, ibis.com and adagio.com, as well as the AccorHotels mobile app and through the AccorHotels booking centre, or by booking directly from a hotel participating in the Le Club AccorHotels loyalty programme.

• No exchange for money in any form whatsoever, nor change, can be given when using points.

2. How many Rewards points must I have on my account to take advantage of this possibility?

• You must have a minimum of 2,000 points on your account when you book. In any case, points are used in multiples of 2,000 Rewards points (for example: I have 4,540 Rewards points on my account; I can use 4,000 of these points).

• When booking on one of the websites mentioned above (see Question 1) or using the AccorHotels mobile app, you can use up to 1,000,000 Rewards points in multiples of 2,000 points (for example: I want to book for an amount equal to 90 euros and I have 4,540 Rewards points on my account; I can choose to use either 2,000 or 4,000 of my Rewards points).

• When you book through a channel other than the ones mentioned above, all the points used for a given booking (in multiples of 2,000 Rewards points) are automatically taken into account when you book (for example: I book for an amount equal to 110 euros, and I have 5,540 Rewards points on my account; 4,000 Rewards points will be used).

• Use is limited to 1,000,000 Rewards points per booking.

3. What can I do if I don't have enough Rewards points to book a stay?

You will need to use your usual means of payment to pay the outstanding balance - online or at the hotel - according to the terms of the rate booked.

4. When I use my points for a booking, will I accumulate Rewards points?

The portion of the invoice for which Le Club AccorHotels points are used does not qualify for earning points. The remaining services invoiced are eligible according to the rules defined in the programme’s General Conditions of Use.

The portion of the invoice that is paid using points is not eligible to earn points. All remaining invoiced services are, however, eligible according to the rules defined in the programme's general terms and conditions.

5. Do I lose my points if I cancel or change my booking?

Your Rewards points will be credited again to your Le Club AccorHotels account in the following situations:

- Booking cancelled due to payment failure or refusal,

- Booking cancelled before the date of stay for refundable and modifiable rates;

- Booking changed and involving less than the number of Le Club AccorHotels points used during the initial booking for rates that can be refunded and modified (unless you have already checked in at the hotel).

- No-show at the hotel for refundable and modifiable rates (the first night will be invoiced)

Your points will not be re-credited to your account if you request to change or cancel a booking made using a non-refundable or non-modifiable rate.

Stay with your Rewards points

Prolong the pleasure with the help of your Rewards points. Discover how to pay less for your stay and treat yourself to some time in our most stunning participating hotels.

You are

always

rewarded

Pullman Montpellier Antigone - France

Enjoying your points is easy!

ONLINE

Simply log on using your Le Club AccorHotels user ID and book a stay in any participating hotel identified by this symbol:

BY PHONE

Choose your country of residence to obtain the number, then tell the Customer Care Advisor you want to book with your points.

0825 88 00 00*
*De 8h00 à 20h00, du lundi au samedi - heure de Paris - *Service 0,15 € / min + prix appel
AT THE HOTEL

Use your Rewards points throughout your stay to pay less when checking-out. Simply ask at hotel Reception for further details.

*New = new offer

Offer conditions

Your points are flexible and adapt to your needs

  • Swap 2,000 Rewards points for €40 off your bill

    Haven't quite got enough points? Settle the remainder however you wish*!

    For example, to pay for a €50 stay, you can use 2,000 Rewards points supplemented with an additional €10.

  • Have to cancel? We'll refund your points!

    As always, if you cancel your booking prior to your stay, we'll recredit your points to your account*.

OTHER WAYS OF ENJOYING YOUR POINTS

DREAM STAYS

Discover our luxury package stays reserved exclusively for members of Le Club AccorHotels and only accessible with points

ELITE EXPERIENCES

Enjoy Elite Experiences reserved exclusively for members of Le Club AccorHotels

MEET OUR PARTNERS

Spend your points with Le Club AccorHotels' partners

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: