Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 3,924 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,924 reviews

TripAdvisor Rating  4.5/5  482 reviews

Certificate of excellence 2023

Room for improvement

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

As an Accor gold partner, didn’t experience high degree of welcome experienced when staying at other Accor hotels

Dear Guest, Thanks for taking the time to review your stay at our hotel. We're delighted to hear that you found our hotel's cleanliness to be up to the mark, reflecting our commitment to the highest standards in health and hygiene. Moreover, it's gratifying to know that our sustainable development initiatives resonated well with you, as we strive to maintain environmentally responsible practices. Regarding the room amenities, we are pleased to offer a range of features designed for comfort, though we regret to hear that the seating arrangement in the junior suite did not initially meet your expectations. We appreciate your feedback about the dining room's aesthetics; our team is always looking for ways to enhance our guest experience. We look forward to welcoming you back in the future. Best regards, Novotel Melbourne South Wharf Team

Great location

Customer review rating 5.0/5

John Business - Confirmed reviews ALL

Neat tidy and clean

Dear John, Thank you for such a positive review of your stay with us. It's wonderful to hear that you found our location convenient and appreciated the cleanliness of our hotel. We're also thrilled that you enjoyed the unique touch of our bamboo room keys. Our bar staff, including Neale, will be delighted to know they made a positive impact during your visit. Rest assured that our team is committed to maintaining a neat, tidy, and clean environment for all our guests. We noticed that you did not comment on certain aspects of your stay, such as dining and fitness facilities. Should you choose to stay with us again, we would love for you to experience these and other amenities we offer, such as direct access to the Melbourne Convention & Exhibition Centre and the proximity to the South Wharf DFO Shopping Centre. We look forward to the pleasure of welcoming you back again in the future. Many thanks, Novotel Melbourne South Wharf Team

Great room, food & service need some poilish

Customer review rating 3.5/5

Ben Business - Confirmed reviews ALL

Rooms & location are fantastic. I'm a regular guest. What I noticed this trip is 2 things; 1. When I checked in, I went to level 6 for a drink. The bar area was so understaffed, I stood waiting for 10 minutes to just order a beer 2. One morning, I arrived on level 6 for breakfast to find the line to enter the restaurant was back almost in the elevators. I decided to go to the Level 5 cafe instead. I ordered a Muffin & Yoghurt, both were below average. The yoghurt was beyond sour, and the muffin was very dry.

Dear Ben, Thank you for taking the time to share your feedback. We're delighted to hear that you found our rooms and location to be fantastic, and we are proud that our prime positioning offers direct access to the Melbourne Convention & Exhibition Centre and proximity to the South Wharf DFO Shopping Centre. We also appreciate your compliment on our modern and stylish accommodations. We regret to hear about your wait at the bar and the quality of your breakfast experience. Our guests' comfort is our priority, and we strive to provide exceptional service, including efficient staffing and high-quality food offerings. Please rest assured that we are taking your feedback seriously and looking into the matter. We're glad that the clean and well-appointed rooms contributed positively to your stay, reflecting our commitment to cleanliness and guest satisfaction. We hope to have the pleasure of welcoming you again. Kind regards, Novotel Melbourne South Wharf Team

Not as advertised

Customer review rating 1.0/5

Keith J. Business - Confirmed reviews ALL

Booked via travel agent, room did not include what I was told it would, staff were asked 4 times & did not help

Dear Keith, Thank you for taking the time to share your feedback. We are pleased to see that you were satisfied with our hotel's cleanliness and commitment to sustainable development, as we strive to maintain the highest standards of service. We regret to hear about the issues you experienced regarding the services you expected. Our team makes every effort to provide accurate and thorough information prior to arrival and throughout a guest's stay, and we apologize if there was any misunderstanding or if our service did not meet your expectations. Please be assured that guest satisfaction is our top priority, and your comments are taken very seriously. We hope you will come and stay with us again. Best wishes, Novotel Melbourne South Wharf Team

Comfortable and well located to Convention Centre

Customer review rating 4.0/5

Leonie S. Business - Confirmed reviews ALL

Comfortable, clean and in a great position. Will stay here again. 30 minute walk to city centre

Dear Leonie, Thank you for providing us with your feedback about your recent stay. We're thrilled to hear that you found our hotel comfortable and clean - our team takes great pride in maintaining the highest standards of cleanliness for our guests. It's also wonderful to know that our prime location, conveniently situated for easy access to the Convention Centre and a short stroll to the city centre, contributed positively to your stay. We hope to welcome you back. All the best, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,093 reviews 9.1/10 Location
  • 2,793 reviews 8.2/10 Room
  • 2,442 reviews 8.6/10 Service
  • 31 reviews 7.5/10 WiFi
  • 1,093 reviews 8.7/10 Cleanliness
  • 622 reviews 6.3/10 Breakfast
  • 447 reviews 5.4/10 Value
  • 424 reviews 9.2/10 Vibe

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