Hotel - Novotel Surfers Paradise
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Novotel Hotel

Novotel Surfers Paradise Hotel

Cnr Of Surfers Paradise Blvd  And Hanlan Street 
4217  SURFERS PARADISE
AUSTRALIA

382 reviews
TripAdvisor Rating Based on 382 reviews
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Check-in from 14h30
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • COOLANGATTA AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Surfers Paradise

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 382 reviews
hutton7 2017/06/19
« Location ,Location »

Had a lovely stay at Surfers Paradise ,Staff were pleasant ,Room was great and the location is so convenient with the tram stop at a few hundred metres away lots of food outlets close by.Thankyou Accor!

NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear hutton7, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed the Hotel's great facilities and location and all of the activities that it offers on it's doorstep in Surfers Paradise. Thank you for your feedback hutton7 and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again very soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Vanessa O 2017/06/15
« Great location! »

Stayed at the Novotel last weekend and the location was great. We had a family room and was better than we expected in terms of privacy. The bathroom was super tiny though and water would go everywhere! Needs an upgrade as there was a bit of mould. Bedding needed upgrading in room 2912 as has not been upgraded in a while.

NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Vanessa O, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed your Family room and the great location of the Hotel. Thank you for your feedback Vanessa O and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

viv920 2017/06/14
« Time out with the family »

Check in - Flawless Hotel stay - Fantastic Check out - Smooth Had a wonderful break with the family at this Novotel hotel. The service and rooms have made significant improvements since Novotel took over. They value their club members and it shows by the service I received. High floor provided on request and slightly late checkout was accommodated as well. Breakfast was basic but can't complain as it was complimentary with the room booking. Probably one of the best value for money accommodations in down town Surfers.

NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear viv920, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback, particularly from our AccorHotels Le Club members. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed the views from you High Floor room and your overall stay at the Hotel, features that contributed to a great break for you all. Thank you for your endorsement viv920 and my Team and I look forward to welcoming you back to Novotel Surfers Paradise again very soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Les C 2017/06/12
« never had a poor aussie shower »

All the staff were excellent and demonstrated a very friendly yet professional approach. The room was a little dated with a poor shower over the bath. The noise from the surfers paradise strip could be heard on the 28 floor with sliding door closed...........just like a duff duff car system.

NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Les C, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, I am sorry that the Hotel did not meet your expectations. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed their service during your stay at the Hotel, however I am sorry that your shower experience was poor and that you were disturbed by external noise. Thank you for your comments Les C and my Team and I hope to welcome you back to Novotel Surfers Paradise again soon, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Chef_gibbons 2017/06/05
« Wedding stay »

Stayed here for our wedding, was greeted at reception with congratulations and a complimentary upgrade, room was immaculate and received chocolate strawberries and wine to celebrate another lovely touch, check out was fast and easy. Overall, amazing experience, 5 star quality. Thank you for making our day stress free and even more enjoyable.

NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Chef_gibbons, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback. I will share your comments with my Team as I am sure that they will be very happy to know that you enjoyed the Hotel, particularly as you were celebrating your wedding. Congratulations to you both & all the best for your future lives together! Thank you for your endorsement Chef_gibbons and my Team and I hope to welcome you back to Novotel Surfers Paradise next time you are visiting the Gold Coast - perhaps for your 1st Anniversary? Best Regards, Paul Morton General Manager Novotel Surfers Paradise

500duncanp 2017/05/29
« Rooms are tired »

Service by staff at check in and restaurant were great. Rooms are very dated, bathrooms don't look clean however this was because the paint was wearing off. I thought the breakfast food was quite average in quality.

NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear 500duncanp, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, I am sorry that the Hotel provided a mixed experience for you. The Hotel is currently in the final stages of implementing a program for the guest rooms which will commence in June and be completed in November of this year. I will share your comments with my Team as I am sure that they will be very happy to know that they served you well throughout your stay. Thank you for your comments 500duncanp and my Team and I hope to welcome you back to Novotel Surfers Paradise once the refurbishment works have been completed, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

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