Hotel - Novotel Surfers Paradise
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Novotel Hotel

Novotel Surfers Paradise Hotel

Cnr Of Surfers Paradise Blvd  And Hanlan Street 
4217  SURFERS PARADISE
AUSTRALIA

273 reviews
TripAdvisor Rating Based on 273 reviews
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Check-in from 14h30
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • COOLANGATTA AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Surfers Paradise

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 273 reviews

Louise D 2017/04/17
« In the heart of the city, value for money! »

The staff were amazing, the price was unbeatable, the breakfast was superior, the gym and pool were great and the cocktails were to die for. We were so pleasantly surprised with the Novotel. The rooms could do with an upgrade but for the time we spent in them it really didn't matter. It was a big thumbs up for us and we would definitely stay here again.

RMansingka 2017/04/17
« Good property. Good Location. Reasonable Price »

We stayed at this property in April 2017 for 3 nights. We had a very comfortable stay. Rooms were clean with good ocean and beach view. The pool and spa are very nice. This hotel is centrally located very close to the beach and surfers paradise shops cafes and restaurants.

redsded 2017/04/14
« Nice hotel in a great location »

We generally enjoyed our recent stay (2 adults 3 kids). Rooms were a good size with great views. The bathroom drains need to be looked at though, poorly laid out meaning puddles of water stream from the bath to near the basin. Hopefully that will be addressed in the renovations. Staff were generally friendly and helpful. Checkin and out was easy and quick. Buffet breakfast was great with all your standard options. Typical of some accor properties though disappointed with the options of beverages for the complimentary drink...cheapest of cheap beer or wine, pretty bad gesture for trying to thank the paying loyal customers. Accor need some consistency accords their hotels with this, some are great and offer various boutique and mid range options and then you get this where your left with xxxx. But other than my gripe over beer it was a good stay.

NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear redsded, Thank you for taking the time to write a Trip Advisor post following your recent stay with your Family at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests! I am sorry to read that you had problems with water in your bathroom, please accept my apologies for the inconvenience caused to you and the Family. I was disappointed to read that you did not enjoy the selection of Australian beers that the Hotel has selected for our Loyalty guests, with 3 heavy, 1 mid and 2 light beers to choose from we did hope that there would be something for everyone, from every state. Please rest assured that I will share your comments with my F&B Manager. Thank you for your endorsement redsded and I look forward to welcoming you back to Novotel Surfers Paradise in the very near future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

LJO1966 2017/04/09
« Comfortable »

We paid the extra for an ocean room which was well worth it. We stayed on the 33rd floor and being able to have the balcony door open for fresh sea air was amazing. Be warned though, there is a fair bit of street noise even at that height! We did find though that once the door was closed, the room was fairly quiet. It was great however not to have to use the air conditioning. The room was clean and comfortable and the service from all staff throughout the property was friendly and professional. The hotel is central to everything is Surfers and there is a tram stop adjacent which can be used to get to and from the airport as well as elsewhere. We had breakfast at the hotel which was very tasty and had plenty of choices including things like congee etc. Would stay here again.

NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear LJO1966, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests! I am glad that you enjoyed the amazing views from the 33rd Floor and the fresh ocean breezes that the Hotel's position provides our guests. I will share your comments with my Team as they will be happy to read that their service has resulted in a very enjoyable stay for you. Thank you for your endorsement LJO1966 and my Team and I look forward to welcoming you back to Novotel Surfers Paradise in the very near future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

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