Swissôtel Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 3,667 reviews

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Swissôtel Makkah - Image 1
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King Abdul Aziz Endowment, Ajyad Street, 0 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

Our accommodation(s)

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
0 MAKKAH
Saudi Arabia

GPS:21.418042, 39.825781

Telephone
Fax +966 12 571 8111

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AL RUWAD RESTAURANT

Serving an international buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisines and not forgetting the local Arab cuisine too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,667 reviews

TripAdvisor Rating  4.5/5  3,345 reviews

In the heart of haram

TripAdvisor rating 5.0/5

wael h TripAdvisor review

Elegant hotel , steps to Haram , best Quibla views, friendly well trained staff , well organised restaurant even with crowds, and the most important for me that it have a separate exit to Haram to avoid crowds in abraj el beit and other hotels .

Dear Wael, may Allah accept your good deeds. We are beyond happy with your positive feedback about location, view, staff service, and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

Thank you again

TripAdvisor rating 5.0/5

Mohammed S TripAdvisor review

As I have stayed here, was appreciated for choosing them again. Thank you for your hospitality especially the check in staff. Loved the room 4118, amazing view as you can see. Breakfast is awesome so much to choose from. Literally round the corner and into haraam!

Dear Mohammed, thank you for your kind feedback about location, reception staff service, view, breakfast buffet variety. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

Important stuff missing from the room but was never found again

TripAdvisor rating 1.0/5

666rizwanr Families - TripAdvisor review

Hello . I have stayed in your hotel two times in the last month . In my first stay: (Check in 29th March to 2nd April) Room no: 4010; I’ve lost several important belongings like my car key (Audi A6), watch ,baby’s warmer and my skin care stuff. I’ve complained about it when I came back on my next visit (Check in 11th April to 14th April) but your staff said that they did not find anything. I was very busy with my Praying schedule during ramadan and that is why I was unable to follow up properly although your staff should have informed the guests when they leave their belongings behind. On my second visit my wife’s wallet was missing from the room . She had emirates id and important bank cards in that along with a hefty amount of money . It was in the room throughout and we were unable yo find it when we were checking out . On asking again they did not find anything . The cleaning staff came to clean when we were not in the room almost all the time so maybe they took it . I travel alot and i have never experienced this in my life ever .

Dear Rizwan, Your situation is far from our usual high standards, so would like to have an opportunity to investigate this further your concerns have been forwarded to the relevant department, as your security is our top priority. We would be glad if you contacted us on our social media platforms to send your inquiry to the concerned department. Looking forward to serving you again.

Location amazing

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Lovely stay with the family, service was high quality. Hope to come stay at swissotel again soon.

Dear Safwan, thank you for your positive feedback towards our location and service, we are always honored to welcome you at Swissotel Makkah. We will make sure to share your feedback with Ms. Dua personally. We take your comment about loyalty program into our consideration to improve our services, waiting to serve you again soon.

ANAS IS THE BEST!

TripAdvisor rating 5.0/5

Shahnawaz114 TripAdvisor review

The Swissotel Makkah is simply wonderful! This is thanks to their phenomenal service and care! (Huge credit goes to Anas!!!) I say this because during traveling, my mother and I became sick. So we ordered in-room dining for 2 nights, but received food without the utensils both times. One time, the server apologized, went back to get the utensils - but the food had become cold. The other time, the server basically said he didn't want to get the utensils. Then when he finally went to get the utensils, he never came back at all. Additionally, I called the operator to ask if someone could please bring facial tissue boxes to my room. After an hour, no one came. So I called again to check the status - but the operator yelled at me that the person will drop-off the facial tissue boxes in the next few minutes. That never happened at all. In fact after around 5 hours of waiting, we heard the cleaning team down the hallway, and went to them and they provided the items we needed. They were very courteous, caring, and not unfortunately did not receive any orders from the operator at all. After days of where I could not even leave the bed due to my condition, I went downstairs to the lobby and spoke with Anas. I told him all the issues we had dealt with. He was incredibly apologetic, empathetic, and was very eager to help resolve the matters. The first thing he did was send the most spectacuar, impressive, and beautiful meal you have ever seen to my room. I was literally speechless and amazed by the care displayed by him and his team. Also, he helped with arrangements for us to leave for the airport with the utmost convenience. And he made it very clear that we are not only guests - but family. And he and his team take great pride to display true hospitality, attention to detail, and any help the guest needs. Anas exemplifies class, empathy, care, and understanding the importance of the customer experience. As someone who has stayed at countless hotels around the world - I have never been so in awe of this level of care, compassion, ownership, knowledge, and class. It is incredibly evident to me that Anas is one of the jewels in the crown of Swissotel Makkah's and Accor's overall customer service and ethos, and is an incredibly invaluable asset for the organization. Based on this experience - I have recommended my friends, family, and contacts to stay at Swissotel Makkah solely due to Anas' stellar quality of service. Additionally because of all of his incredible help, I am now planning several more trips with family which I was not planning originally. There are great customer service professionals in every organization, but I have never been so thoroughly impressed, empowered, and enlightened from customer service experiences such as these. I hope the examples set by Anas' first class quality of care, service, and help are the benchmark for all services across not only at the Swissotel Makkah, but for every organization - regardless of industry.

Dear Shahnawaz, thank you for your honest opinion about your experience at Swissotel Makkah. We are thrilled that you liked our housekeeping service, we are grateful for your positive feedback towards our staff service that was helpful and glad that our Swiss Service has met your satisfaction. We will make sure to share your feedback with Mr. Anas personally, to keep up the amazing work. We take all reviews seriously to constantly improve our services, as your situation is far from our usual high standards, so would like to have an opportunity to investigate this further, your concerns about cutlery and room service have been forwarded to the concerned department as your comfort is our top priority. We are glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

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Other web-users rate our hotel

  • 3,556 reviews 9.3/10 Location
  • 6,676 reviews 8.4/10 Room
  • 8,580 reviews 9.1/10 Service
  • 135 reviews 6.2/10 WiFi
  • 3,735 reviews 9/10 Cleanliness
  • 1,748 reviews 9.1/10 Breakfast
  • 1,494 reviews 8.9/10 Food
  • 17 reviews 3.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.