Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.3/5 4,493 reviews

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Description

Hotel extras

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Our accommodation(s)

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,493 reviews

TripAdvisor Rating  4.0/5  4,566 reviews

Great room, bad shower

TripAdvisor rating 3.0/5

elfinessy TripAdvisor review

Amazing room in a lovely city, let down by its total lack of water pressure. Five hotels in three weeks, this was the best sleep we had. The bed was SO comfortable and despite being in the city centre, it's quiet at night. We would have loved it had the shower not felt like being dribbled on.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Excellent!

Dear Nick K., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Vincelette Director of Rooms

Overall great stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Can’t say enough about how friendly the staff are from the minute you walk through the doors until you check out! Rooms were clean and food was excellent!

Dear Mark Mr S., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Vincelette Director of Rooms

Great Stay

TripAdvisor rating 5.0/5

Jennifer V TripAdvisor review

We stayed for a weekend for our anniversary and it was fantastic. The staff were all amazing and the hotel is beautiful. It's nicely located across from a large shopping center and the Canadian Senate building. Afternoon tea at Zoe's was the highlight with an exceptional server named Dave. All around a great stay.

Disappointment

Customer review rating 1.0/5

John W. Business - Confirmed reviews ALL

Disappointing - did not live up to my expectations based on many previous stays

Dear John William Mr W., Thank you for taking the time to tell us about your experience at the Fairmont Château Laurier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Vincelette Director of Rooms

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Other web-users rate our hotel

  • 1,069 reviews 8.5/10 Location
  • 1,870 reviews 5.9/10 Room
  • 1,917 reviews 8.2/10 Service
  • 92 reviews 4/10 WiFi
  • 724 reviews 5/10 Comfort
  • 722 reviews 7.2/10 Amenities
  • 510 reviews 5.3/10 Cleanliness
  • 445 reviews 3.8/10 Value

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