Hotel - Mercure Bangkok Sukhumvit 11
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Mercure Hotel

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11  Nana  Khlongtoey 
10110  BANGKOK
THAILAND

74 reviews
TripAdvisor Rating Based on 74 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Airport shuttle
    • DONMUEANG (Paying)
    • SUVARNABHUMI (Paying)
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 232 rooms
  • 232 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Mercure Bangkok Sukhumvit 11

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 74 reviews
frankhA3934JG 2017/06/13
« Hotel bar turns into loud disco until 2am »

I have stayed in many hotels over the past decade, but never have experienced something as ridiculous as this one. The bar/restaurant in the Mercure hotel in Bangkok (Alex) turns into a disco at night. The music is so loud it can be heard throughout the hotel. I was staying on the 11th floor and could not sleep. My colleagues - we were here on a business trip - had the same experience. Since the music continued till at least 2am, all of us suffered from sleep deprivation. Off course I mentioned this to the hotel staff. Unfortunately they decided to do absolutely nothing about it. I called them at 11pm, midnight and even 1am, but the music wasnt turned down. I left the hotel a few days earlier than planned as a result. I have also contacted the manager on the day I left, who said he was very sorry, but ditn do anything about it (my colleagues who stayed in the hotel confirmed this - the music was as loud the next day) In short: If you are looking for a party hotel - or you enjoy sleeping with a loud music, this is your place to be. If you are here for business, or in general, prefer to sleep at night, go somewhere else.

Oliver S, Hotel Manager at Mercure Bangkok Sukhumvit 11, responded to this review

Dear frankhA3934JG, Thank you for your recent review! Please accept my sincerest apologies for your experience with the music at Alex Brasserie. Please rest assure that the management team will investigate the matter you faced during your stay with us and take the required action. We hope to have the opportunity to welcome you back again to witness our improvement. Yours sincerely, Suchada Jirapanitcharoen Hotel Manager

Samer80s 2017/04/17
« Great staff New property »

I stayed 3 nights and it was a mistake to continue my Bkk trip in another hotel. If i knew it'll ve that great,i wouldn't book another hotel. Staff especially managers are great. Gym and pool are one of the best. Location is great only 3 min walking from Nana BTS. Music channels need to be added to tv. No Radio in the room. Pillows are not comfy i believe they need to put different types of pillows not only one type.

Suchada J, General Manager at Mercure Bangkok Sukhumvit 11, responded to this review

Dear Samer80s, Thank you for telling us about your recent visit at Mercure. We are delighted to see that you enjoyed the service received during your stay with us and also the gym & pool. Please accept my sincerest apologies regarding your room, which was not to your full satisfaction, your feedback has been well noted. We hope to have the pleasure of welcoming you back soon. Warm regards, William Haandrikman

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