Hotel - Hotel Mercure Oostende
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Mercure Hotel

Hotel Mercure Oostende

Leopold II laan 20 
8400  Ostend
BELGIUM

385 reviews
TripAdvisor Rating Based on 385 reviews
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From 98.00 EUR Non member rate
From 88.20 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 20  EUR
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 95 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Hotel Mercure Oostende

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 385 reviews

sandmancymru 2017/05/16
« Don't stay here if you want a quiet hotel and a good nights sleep »

Nearly all rooms are close to the lifts. The lifts are quiet, but what you will hear from 06.00 is doors banging shut loudly until midnight. Rooms have wooden floors so you also get to hear the people above you. For 100 Euro's plus per night you might also expect the cleaning staff to at least empty the bin each day but not in this hotel. If you are lucky they may clean the room properly every 3 days . So if you want to get a good night's sleep - book another hotel.

Rita P, General Manager at Hotel Mercure Oostende, responded to this review

Dear guest Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rita Poissonnier General Manager

Frank V 2017/01/01
« Home base stay over »

When visiting the family back in Ostend, we use the Mercure hotel as our home base. Convenient location close to the city centre, public transport and taxi stop. Rooms are rather small and matresses are way too soft. Overall a tad too expensive.

Rita P, General Manager at Hotel Mercure Oostende, responded to this review

Geachte gast , dank voor het geven van feedback betreffende uw verblijf in het Mercure hotel , wat betreft de zachte matrassen , wij hebben de keuze uit harde en zachte matrassen om aan het comfort van onze gasten te voldoen , u mag dit altijd aangeven bij een reservatie of bij een check-in in het hotel. ik kijk dan ook uit naar een volgend bezoek van u in ons hotel , R. Poissonnier , General Manager

Jeff J 2016/08/03
« Convenient Location »

We had a superior room with a city view. Room was clean and tidy although the bathroom was very small. Tea and coffee was provided however, paper cups were very poor. Lifts were sometimes slow. Breakfast was ok although on some mornings there were items that were unavailable ie breakfast tea, muesli, mushrooms

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