Hotel - Mercure Bristol Grand Hotel
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Mercure Hotel

Mercure Bristol Grand Hotel

Broad Street 
BS1 2EL  BRISTOL
UNITED KINGDOM

1,723 reviews
TripAdvisor Rating Based on 1,723 reviews
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From 53.10 GBP Member's rate Members’ Rate, join while you book
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Mercure Bristol Grand Hotel

Mid-scale hotel for business trips or leisure

Mercure Bristol Grand Hotel is a 4-star Victorian hotel with 182 bedrooms based in Bristol city centre, perfectly located for a spot of retail therapy or for soaking up some cultural heritage when you visit Bristol. Pamper yourself in our beauty rooms offering luxury treatments and our leisure centre with pool. The Bristol Grand hotel is one of the most popular wedding venues in Bristol with 4 suites and 11 functions rooms. These meeting and conference rooms are also ideally suited to your business needs.

If you're looking for retail therapy, we're close to all the main shopping areas of Bristol, and you'll also find museums and other attractions nearby.

Hotel extras

Mercure Bristol Grand Hotel is a luxurious Victorian hotel in the heart of Bristol city centre, less than a mile from Bristol Temple Meads railway station.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying)
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
BRISTOL
UNITED KINGDOM

Tel: (+44)8713769042
Fax: (+44)8713769142

Check-in from 14h00
Check out up to 12h00
Access and transport
  • BRISTOL INT At 12.39km / 7.7 miles
  • TEMPLE MEADS At 1.29km / 0.8 miles

GPS : 51.455372, -2.593519

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • Standard Double Room
    Standard Double Room

    Our Standard double rooms include a double bed, flat screen TV, coffee and tea making facilities, a hairdryer and free unlimited WiFi.

  • Standard Twin Room
    Standard Twin Room

    Our Standard twin rooms include two single beds, a flat screen TV, coffee and tea making facilities, hairdryer, an ironing board and free unlimited WiFi.

  • Superior Double Room
    Superior Double Room

    Superior double rooms include a double bed, flat screen TV, coffee and tea making facilities, hairdryer, work desk, free unlimited WiFi and to make your stay extra comfortable we include bathrobes, slippers, upgraded toiletries and bottled water.

  • Junior Suite
    Junior Suite

    Junior suites inlcude a double bed, lounge area, flat screen TV, coffee and tea making facilities, hairdryer, work desk, free unlimited WiFi and to make your stay extra comfortable we inlcude bathrobes, slippers, upgraded toiletries and bottled water.

  • Standard Single Room
    Standard Single Room

    Our Standard single rooms include a single bed, flat screen TV, coffee and tea making facilities, hairdryer, ironing board and free unlimited WiFi.

  • 182 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Airconditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

TYRELLS Restaurant
Lunch 12:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 12:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

TYRELLS Type of cuisine: Brasserie


Tyrell's restaurant serves modern British & European cuisine with an extensive selection of wines from our Flavour from the Cellar collection

Find out more and book
MARLOWS Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MARLOWS


Come along and enjoy the wide selection of drinks, including refreshing Cocktail with light evening meals or snacks

See all our restaurants and bars

Your meetings and events

Mercure Bristol Grand Hotel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 6
  • Maximum size: 632 m²
  • Maximum capacity: 600
  • Maximum banquet capacity: 450

Our customer reviews for Mercure Bristol Grand Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,723 reviews

Amy M 2017/01/20
« Challenging from start to finish!! »

Well after we completed Accors feedback they emailed to say: Please leave a TripAdvisor review.. so here we go!...Upon arrival to the hotel with my partner the problems began. firstly, despite a number of calls regarding the off-street parking, we were not informed of height restrictions (1.9meters) which was a problem as we arrived in a commercial vehicle exceeding the limit. Secondly despite arriving 1.5hrs after check in, we were told our room was not ready. We were offered drink tokens, the bar staff were sympathetic. Thirdly at 5:30 after no contact from staff WE went back to the desk only to be informed all rooms were booked. It was clearly apparent at this point we were not alone with our issues. Other hopeful guests were waiting for rooms, people who had been allocated rooms found them to be already occupied. The reception staff were very friendly and tried their best... but clearly busy with the chaos. We were finally offered a reduction in cost, free breakfast and an upgraded room, whilst others were taxied off to other hotels. Finally we were in our retreat, the decor was lovely (but very poor finish.. more room spec in a mo).. only to be intruded on by a random man entering our room with a key! It was not clear if he was staff, or guest! I spoke with the events manager in the corridor (I spotted her in the having her ear chewed off my other guests) who could not give clarity on his role. However he did return with nespreso capsules so we assumed he was staff (we did not use this machine as no instructions and beyond us!). I really liked room and decor (it was independent/industrial) but does not suit all. The let down was the finish, minimal paint coats and bathroom had issues, screen leaked water in the floor, took ages for the water to get hit, and the mirror was hard to get ready in from if apart from that the bed was amazing!!! Breakfast was terrible, they only seemed to supply 1 item st the buffet at a time and veggies sausages contained broccoli and carrot, not my idea of morning food, sorry if others like this. And finally... on check out we were asked to pay full price plus breakfast.. shocking. When challenged were told "oh yes, I can see this was agreed". Such a shame the grand really let's its self down. Could have been lovely.

GastroEntrepreneur 2016/11/30
« Why make a Great accessible rooms, unaccessible? Disgusting! »

I am a paraplegic - full-time wheelchair usser I have beem going to the Grand in Bristol since 2011 for Wales Rugby Games at Cardiff. The twim room was fantastic, large twin beds, easy to transfer and the wet room was perfect, I could roll-in with my shower chair and do my business with complete piece of mind. Last Month, they informed me the room was being "UPGRADED"; I was assured nothing was going to change! I had booked 3 weekend trips in November, the first two, the room was not ready, so I was given a non accessible room for each stay, but I accepted it. On the 26th November I was introduced to the room! What a complete disaster. In no-way was a Disabled Access consultant or builder/Architect with any access knowledge consulted as it's now utterly useless. 1. The excellent beds have been replaced with two cheap and very narrow single beds. 2. The builders have literally tiled over the top of the floor, which is now rather than roll-in has a 3" step to get in!!!! The gradient in the shower room is so steep, you roll to the other side and can't use wash basin comfortably. 3. They have fitted a toilet the height of a Bidet, approx. 38 cms. there is no way an average wheelchair user can transfer easily on/off this and anyone with Arthritis is going to struggle. Why, oh why have you done this, it's a disgrace!!!! Yet further evidence the DDA is not worth a carrot. We should be allowed to take legal action over this...

AAATim 2016/11/12
« Excellent Location and Lovely Hotel »

It is our first visit to Bristol to stay overnight and it will certainly not be the last. The staff were extremely efficient and friendly. We were in one of the newly refurbished Executive Rooms which were spacious and nicely decorated. Breakfast was lovely and we enjoyed the vaults bar with a nice glass of wine. We had a little issue with the cleanliness of the bathroom but it was actioned promptly and rectified.

, Manager at Mercure Bristol Grand Hotel, responded to this review

Dear AAATim, Thank you your review of the Mercure Bristol Grand titled 'Excellent Location and Lovely Hotel'. I am happy to learn that you enjoyed your first ever visit to Bristol and that you will return to our vibrant city. You compliments of our team, the breakfast experience and the bar experience are very much appreciated and I will share these with them. Thank you again for your comments and we hope to see you again upon your next visit to Bristol. Kind regards, Pash Naidoo Operations Manager

Stuart3112 2016/09/25
« Rubbish shower »

Stayed at the Grand in a single room on a weds which was about the cheapest place in Bristol. However shower didn't work properly, all people really want is a decent bed and a decent shower - shame Accor couldn't do that!

, Manager at Mercure Bristol Grand Hotel, responded to this review

Dear Stuart3112, Thank you for sharing your thoughts regarding your stay at the Mercure Bristol Grand. I am sorry to learn that your stay was ruined due to the issues you experienced with your shower. I can assure you that this is not of a normal occurrence, therefore your comment has been noted. Thank you again for your comments and we hope to welcome you again in the enar future. Kind regards, Pash Naidoo Operations Manager

edp107 2016/06/12
« Not always the advertised service »

In-room guide said there was room service 24 hours. Called the number for it around 1am twice & it just rang & rang. Also was advertised I could get a phone charger. Called reception & told they no longer had one without apology. Positive- was provided with a shaving kit quickly & free when I asked if had one.

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