Hotel - Mercure Bristol Grand Hotel
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Mercure Hotel

Mercure Bristol Grand Hotel

Broad Street 
BS1 2EL  BRISTOL
UNITED KINGDOM

70 reviews
TripAdvisor Rating Based on 70 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 182 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Bristol Grand Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 70 reviews
FlyerNB 2017/05/15
« Nice stay...slightly disorganiaed!! »

Check-in felt a little frantic, with only w agents at the desks, and manh arrivals, the small lobby area qas very busy and quite congested on our arrival. Additonally there seemd to be a conference event that had finisned, this was being broken doing and loaded via the lobby onto trucks outside. Also there didnt seem ro be any priority check-in abailable for leclub members. On check in I advised that I had added a dinnwr option to the booking via accorhotels.com i was told just to inform the restautant and it would be taken care off. The rooms here are very comfortable and clean, i believe the propery as recently undergone a refurb, reading other reviews on here this onviously isnt to everyones taste, however personally, i think is been tastfully complete, with great consideration given to Brostol's heritage, and there are little touches to remind you of this througout, including in the rooms! Maybe a little contemporary and hip for more mature tastes! I think its great! Restaurant and bar is modern with a great feel, staff here are helpful and polite. However we experienced issues with the dinner options that we added via accorhotels.com, primarily that nobody knew about it. The dinner option 2 x £30 as mentioned wa confimed on arrival, howevet when qe ordered the gentleman informed us he needed to check with reception to check what our "allowance" was?! A lady from reception then approached us in the restauarnt and disputed that we had a dinner option and we would have to pay. I needed to log into my booking via the booking portal and provide my credit card reciept as proof, in the restuarant, in front of other guests, before anyone would take a order. This was highly embarrassing for myself and my companion. Previously, on other occasions where we have taken advantage of these promotional options, we have been provided with a set TDH menu to choose from, here we were told to pick from the standard menu and pay any difference. This defeats the purpose of planning and paying for a dinner in advance. All in all a nice stay, just a shame that the small details are overseen!!

ManagementTeam_om, General Manager at Mercure Bristol Grand Hotel, responded to this review

Dear FlyerNB, Thank you very much for sharing your experience following your recent stay at The Grand. It is disappointing to read that some little details were not picked up which caused some inconvenience. Please allow me to apologize for this and assure you that we will look into the fall out in service to prevent re-occurrence. In a more positive light, I am pleased that you found our newly refurbished bedrooms and public areas to your liking. It is always great to read positive feedback especially with the appreciation of our beautiful city's heritage. Thank you again for your comments and I hope your next visit will be more pleasant than this one. Kind regards, Josh Watts General Manager

studytrip2017 2017/04/30
« Staying for course in Bristol »

Disappointing for a 4 star hotel. Reception is too small for sizeof hotel and usually had to queue. The spa is not attached to hotel building which is inconvenient. Restaurant menu is poor and strangely doesn't serve any type mustard. My chocolate brownie sundae was questionable, the ice cream was slush in a jar, served with a doughnut and brownie "dumped" on top of a jar which was served after a very long wait? I pre-booked a 2 course for £15 but didn't feel this was good value as the dining options were that price anyway so not much of a saving. Won't be visiting again sorry...

ManagementTeam_om, Manager at Mercure Bristol Grand Hotel, responded to this review

Dear studytrip 2017 Many thanks for taking the time to share your thoughts and experience with us. I am really sorry to read that your experience was not the most pleasant and that you will not be returning. I have addressed your points with my chef and the team and we have addressed them accordingly so as to avoid any further disappointment for future guests. Rather disappointed to have read your feedback on our menu, as Keepers is a new restaurant and a great deal of thought and research went into the menu design. I would love to hear back from you on improvements you would like to see on the menu, as we believe it’s great to have our guest’s feedback on such areas. I do hope that you will change your mind and visit us when next in the neighbourhood. Kindest Regards Pash Naidoo Operations Manager

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