Hotel - Mercure Bristol Grand Hotel
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Mercure Hotel

Mercure Bristol Grand Hotel

Broad Street 
BS1 2EL  BRISTOL
UNITED KINGDOM

1,816 reviews
TripAdvisor Rating Based on 1,816 reviews
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Select your dates 65.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium (Paying)
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 182 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Bristol Grand Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,816 reviews
Yorkshire_Tony63 2017/03/27
« Very average stay »

Stayed 3 nights midweek for business. 1st time at this particular Accor Group hotel. All first impressions of hotel were very good. Understand they've recently carried out renovations and upgrade to bar / restaurant areas which showed. Room allocated was nice, Believe it wa an upgrade on my booked room due to my platinum Accor membership but the staff on reception didn't acknowledge my membership or comment on any upgrade. This said, the room was very cold and the central heat control indicated a fault. Two small electric heaters took some time to warm the room. The bathroom was exceptionally cold. Day 2, I had to request "ordinary" teabags as holder had not been restocked with ones I'd used. I enquiries as to whether the gratis minibar should have been restocked and was advised no, yet on day 3 it had been? Literally on a parting note I was very glad to have checked in online which allowed me to drop my card and leave as the queues to check out on each morning were considerable.

catherinesP2039WB 2017/02/12
« Hotel a building site; rooms not as advertised on website - greatly disappointed »

I would not have booked this hotel if I had known about the renovation work. I do not feel we had a 4 star experience. I do not feel that Room 206 was the Junior Suite and Rooms 239 and 240 were the Twin Rooms that I booked and for which I have paid. The staff (and for that matter the builders) were generally polite but there were issues with keys etc. that more training could address and the building work was disruptive. I do not feel our stay was good value for the money it cost. It was a disappointing experience as an ordinary guest. Since this was my contribution to my daughter’s wedding, it was doubly disappointing. I and my family cannot get this time back and will probably not use Mercure / AccorHotels again or recommend doing so to others. However, you can address future problems by clearly stating on your website that your guests’ stay may be disrupted by the renovation work and changing your website so that it does not misrepresent what you are selling. Also you may want to give more support to your staff during this time of change.

803mc1 2017/02/01
« Noisy rooms, rude staff »

All through the night you could hear water running through the pipes and the heating units in the rooms next door. After talking to the staff about this at 5am and at check-out they were very unsympathetic on both occasions and did not offer any apology or compensation.

Amy M 2017/01/20
« Challenging from start to finish!! »

Well after we completed Accors feedback they emailed to say: Please leave a TripAdvisor review.. so here we go!...Upon arrival to the hotel with my partner the problems began. firstly, despite a number of calls regarding the off-street parking, we were not informed of height restrictions (1.9meters) which was a problem as we arrived in a commercial vehicle exceeding the limit. Secondly despite arriving 1.5hrs after check in, we were told our room was not ready. We were offered drink tokens, the bar staff were sympathetic. Thirdly at 5:30 after no contact from staff WE went back to the desk only to be informed all rooms were booked. It was clearly apparent at this point we were not alone with our issues. Other hopeful guests were waiting for rooms, people who had been allocated rooms found them to be already occupied. The reception staff were very friendly and tried their best... but clearly busy with the chaos. We were finally offered a reduction in cost, free breakfast and an upgraded room, whilst others were taxied off to other hotels. Finally we were in our retreat, the decor was lovely (but very poor finish.. more room spec in a mo).. only to be intruded on by a random man entering our room with a key! It was not clear if he was staff, or guest! I spoke with the events manager in the corridor (I spotted her in the having her ear chewed off my other guests) who could not give clarity on his role. However he did return with nespreso capsules so we assumed he was staff (we did not use this machine as no instructions and beyond us!). I really liked room and decor (it was independent/industrial) but does not suit all. The let down was the finish, minimal paint coats and bathroom had issues, screen leaked water in the floor, took ages for the water to get hit, and the mirror was hard to get ready in from if apart from that the bed was amazing!!! Breakfast was terrible, they only seemed to supply 1 item st the buffet at a time and veggies sausages contained broccoli and carrot, not my idea of morning food, sorry if others like this. And finally... on check out we were asked to pay full price plus breakfast.. shocking. When challenged were told "oh yes, I can see this was agreed". Such a shame the grand really let's its self down. Could have been lovely.

, Manager at Mercure Bristol Grand Hotel, responded to this review

Dear Amy M, Thank you for taking the time in writing a detailed feedback following your stay with us. Although I regret that it is not in the best light and it was necessary to do so. I am very sorry that you experienced multiple shortfalls in service during your visit with us. I would very much like to address your comments privately. Please contact ha0i2-fo5@accor.com with your details and we will review your comments in detail. Thank you again for taking the time and I do hope we get the chance make things right. Kind regards, Pash Naidoo Interim General Manager

GastroEntrepreneur 2016/11/30
« Why make a Great accessible rooms, unaccessible? Disgusting! »

I am a paraplegic - full-time wheelchair usser I have beem going to the Grand in Bristol since 2011 for Wales Rugby Games at Cardiff. The twim room was fantastic, large twin beds, easy to transfer and the wet room was perfect, I could roll-in with my shower chair and do my business with complete piece of mind. Last Month, they informed me the room was being "UPGRADED"; I was assured nothing was going to change! I had booked 3 weekend trips in November, the first two, the room was not ready, so I was given a non accessible room for each stay, but I accepted it. On the 26th November I was introduced to the room! What a complete disaster. In no-way was a Disabled Access consultant or builder/Architect with any access knowledge consulted as it's now utterly useless. 1. The excellent beds have been replaced with two cheap and very narrow single beds. 2. The builders have literally tiled over the top of the floor, which is now rather than roll-in has a 3" step to get in!!!! The gradient in the shower room is so steep, you roll to the other side and can't use wash basin comfortably. 3. They have fitted a toilet the height of a Bidet, approx. 38 cms. there is no way an average wheelchair user can transfer easily on/off this and anyone with Arthritis is going to struggle. Why, oh why have you done this, it's a disgrace!!!! Yet further evidence the DDA is not worth a carrot. We should be allowed to take legal action over this...

AAATim 2016/11/12
« Excellent Location and Lovely Hotel »

It is our first visit to Bristol to stay overnight and it will certainly not be the last. The staff were extremely efficient and friendly. We were in one of the newly refurbished Executive Rooms which were spacious and nicely decorated. Breakfast was lovely and we enjoyed the vaults bar with a nice glass of wine. We had a little issue with the cleanliness of the bathroom but it was actioned promptly and rectified.

, Manager at Mercure Bristol Grand Hotel, responded to this review

Dear AAATim, Thank you your review of the Mercure Bristol Grand titled 'Excellent Location and Lovely Hotel'. I am happy to learn that you enjoyed your first ever visit to Bristol and that you will return to our vibrant city. You compliments of our team, the breakfast experience and the bar experience are very much appreciated and I will share these with them. Thank you again for your comments and we hope to see you again upon your next visit to Bristol. Kind regards, Pash Naidoo Operations Manager

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