Hotel - Mercure Shanghai Royalton
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Mercure Hotel

Mercure Shanghai Royalton

789 Wuyi Rd  Chang Ning District 
200051  SHANGHAI
CHINA

225 reviews
TripAdvisor Rating Based on 225 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Wheelchair access
  • Fitness centre
  • Massage
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Wheelchair access
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 272 rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Shanghai Royalton

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 225 reviews

anthonyyslee 2017/04/04
« Satisfaction & Comfort Hotel »

The reason I say satisfaction & comfort hotel. It is because the double bed room provided was roomy and the bed is medium soft so you can sleep well. And it is well maintain with cleanliness. Value your money...

Wang Y, 总经理 at Mercure Shanghai Royalton, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

mingus90 2015/10/23
« Royalton Shanghai - below average Mercure hotel »

inattentive service - nobody helped me with me bags and it took an hour and several calls for housekeeping to respond to a request; poor room service menu options - too limited; limited dining options in the hotel and the room infrastructure could be better...

TBrinte, Manager at Mercure Shanghai Royalton, responded to this review

Dear “Mingus90” , Greetings from Mercure Royalton Shanghai. I read attentively your concerns and dissatisfaction with service provided during your last visit with us. I would like to apologize for the inconvenience caused. I assure you that we take pride in developing our team through a dedicated Training team , however your comments clearly highlight where we need to develop. The concerned managers have been informed and measures have been taken to avoid reoccurrence of similar situations for the future. We look forward to welcoming you back at Mercure Royalton and hope that we will be able to serve you better in near future. Sincerely yours, Thierry Brinte General Manager Mercure Shanghai Royalton

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