Hotel - Mercure Hotel Koeln Belfortstrasse
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Mercure Hotel

Mercure Hotel Koeln Belfortstrasse

Belfortstrasse 9 
50668  KOELN
GERMANY

397 reviews
TripAdvisor Rating Based on 397 reviews
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Select your dates 87.00 EUR
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Solarium

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:30
    • Opening hours : Week-end 06:30 - 22:30

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy a comfortable and relaxing night's sleep in the heart of Cologne: The 4-star Mercure Köln Belfortstraße hotel has 128 Standard and Privilege Rooms. All rooms feature individually controlled air conditioning and free WIFI round the clock,as well as a desk, minibar, flat-screen TV and a TASSIMO hot drinks machine for making tea and coffee. One child up to the age of 12 can stay in their parents' room free of charge. Your pet is also welcome at a charge of EUR 10 per night.

  • 128 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hotel Koeln Belfortstrasse

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 397 reviews
Nigel S 2017/03/15
« A little let down »

For the first time in 8 visits I felt let down, especially as I took 2 friends with us. I hope this is not to continue into the future but we always look forward to the breakfast and with an hour to go there wasn't any to be had and I do mean almost nothing, Hot, Cold or Fruit. A complaint brought us some about 20mins later after looking for staff for 10 minutes. A general warning there are no safes in the rooms and my friend lost their bag, passports and money from the reception area that is a little lacking in security. I have now been told by several locals that things in their opinion are not as secure in Cologne as in the past, and where the CCTV witnessed the actions there appears to be little anyone can/will do, but the police attended very promptly, and some staff were very concerned.

S287D 2016/04/17
« Cologne »

Our experience of this hotel began with not being able to find reception. Some clear signposting might help. However when we found reception the staff were friendly and helpful. We were upgraded to a better room than we had booked. It was clean and comfortable with lots of extras.

Josefine O, Verkaufsleiter at Mercure Hotel Koln Belfortstrasse, responded to this review

Dear guest, thank you for your very positive feedback! We hope to welcome you again very soon! Your Mercure Hotel Köln Belfortstrasse

malmeling 2016/02/17
« very disappointing »

As a frequent traveller I do like my little extras according to the agreed accor-membership. I was heavily disappointed in this hotel, and was very aware of the fear in the group of very young employees answering “very sorry but its by order of our GM”. All complaints did not lead in a request by the GM so that, together with a poor room service this is the first hotel of accor group I will never visit again.

Lilly W, Verkaufsleiter at Mercure Hotel Koln Belfortstrasse, responded to this review

Dear Guest, thank you very much for your feedback! We will discuss you review internally. Best regards from Cologne, Your Mercure Hotel Team

Robert S 2016/02/07
« Nnice hotel, Nice staff »

No complaints. This is a fairly cost-efficient hotel with nice rooms and a great staff. The location is away from th heart of the city, but the subway is nearby, so really not an issue. The restaurant is pretty good as well.

Lilly W, Verkaufsleiter at Mercure Hotel Koln Belfortstrasse, responded to this review

Dear Robert, thank you very much for your honest and positive feedback! We hope to welcome you again very soon! Best regards from Cologne, Your Mercure Hotel Team

ultrafox 2015/02/25
« Would use again »

The rooms were excellent...in fact we booked two rooms. Bother were across the road in the annex building. One room happened to be considerably bigger than the other. Room 567 is massive and with a bath. Room 665 a third of the size with only a shower. That said both were clean and comfortable. My main issue was that the breakfast was far too expensive. £19 each incl for teenage kids (who proabably only wanted a bowl of cereal). But location and standard of hotel (with pool) was very good for the price. Would use again.

Lilly W, Director of Sales at Mercure Hotel Koln Belfortstrasse, responded to this review

Dear guest, thank you very much for your positive and honest feedback and that you took your time to write one. We would be happy to welcome you again very soon. Best regards from Cologne, Your Mercure Hotel Team

luckysmith1983 2014/12/08
« Cologne Mercure »

Delicious and good selection breakfast. City Center but still green and calm. There is charge for Parking but looks easy to park around the area. English newspaper is kept daily too. In order to utilize facility I recommend to stay at least 2 nights.

Lilly W, Verkaufsleiter at Mercure Hotel Koln Belfortstrasse, responded to this review

Dear guest, thank you very much for your positive and honest feedback. We are happy that you made a good experience at our hotel and that you were satisfied with the central but quiet location of the hotel, the breakfast and the overall facilities. We hope to welcome you again very soon. Best regards from Cologne Your Mercure Hotel Team

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