Hotel - Mercure Hoi An Royal
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Mercure Hotel

Mercure Hoi An Royal

321 Cui Dai Street 
51000  HOI AN
VIET NAM

235 reviews
TripAdvisor Rating Based on 235 reviews
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Select your dates 57.00 USD
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • 100% non-smoking hotel
  • Air Conditioning
  • DANANG

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private outdoor parking
  • 100% non-smoking hotel
  • Air Conditioning
  • DANANG
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 11:30 - 21:00
    • Opening hours : Week-end 11:30 - 21:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hoi An Royal

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 235 reviews

tmgeorge 2016/12/11
« Like going home! »

From the moment we arrived the staff could not have been more welcoming. Our room was lovely, overlooking the pool and gorgeous garden. The manager introduced himself and was very informative about the local area, how to get around, restaurants, advice regarding purchasing of local products and etc. The hotel offers free local tours and these were fantastic...well done!!!

EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear tmgeorge, We are very much appreciate to see your kind comments on tripadvisor and you feel our hotel as home in Vietnam. simply all of our staff would like our guest to enjoy their stay in Hoi An and would like you to feel coming back again. We look forward meeting you again. Best Regards Masayuki Kobayashi

Graeme H 2016/11/27
« A friendly place to stay. »

We found that from the time we first arrived, late one evening and till the time we left the hotel that the staff were very friendly and nothing was too much trouble to meet ones needs or requests. The food was good , and our rooms very good.

EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Graeme H, Thank you for spending a time posting your kind review about Mercure Hoi An Royal. All of our staff are trying to make an environment of "feel welcome" by the service and products. We will keep improving our services to welcome you again. Best Regards Masayuki Kobayashi

Srik S 2015/08/12
« Decent »

Decent, very clean, close to centre of town and the beaches. Decent breakfast. Service could've been better. They called to remind us to check out on timr even though they had previously approved a late checkout. Otherwise a good place to stay if you're on a budget. Would definitely recommend it.

MercureHA, General Manager at Mercure Hoi An Royal, responded to this review

Dear Srik S, Thank you for sharing your comments on our Tripadvisor page. We regret on the inconvenience prior check-out. After rechecking with my team I believe this was just a reminder to make sure on the transportation rather than rushing you, however we apologize if our team had made you feel this way. Thank you for recommending Mercure Hoi An Royal. We hope to see you again. Benjamin Dupont – Hotel Manager

mueslibar 2015/08/12
« Good price, good stay »

Room = nice and big. i do not really like the fact that they use frosted glass between room and bathroom....it is awkward if you are staying with friends Location = a bit out of the way breakfast selection = good i wish they put aircond in the hotel lobby

MercureHA, General Manager at Mercure Hoi An Royal, responded to this review

Dear mueslibar, Thank you for sharing your comments, we take noted of the remark on the frosted glass in the bathroom and will see change that we can make. In regards to the lobby, we have decided to keep it as an open space rather than close room under air-conditioned but we are adding some fans to ventilate the area. Thank you again and best regards. Benjamin Dupont – Hotel Manager

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