Hotel - Mercure Catania Excelsior
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Mercure Hotel

Mercure Catania Excelsior

Piazza Giovanni Verga 39 
95129  CATANIA
ITALY

856 reviews
TripAdvisor Rating Based on 856 reviews
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From 84.00 EUR Non member rate
From 75.60 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre
  • Hammam  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Hammam  (Nearby)
  • Babysitting on request
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The decor is based on Mediterranean colors and flock wallpaper, recreating a classic, sophisticated atmosphere.

  • 176 rooms
  • 113 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Catania Excelsior

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 856 reviews
Robert6412 2016/11/29
« In the center of Catania with Etna view »

Centrally located, spacious, good starting point to explore Catnia by foot. Close to main street but not noisy, facing a square (parking during working days) which turns to be a local food market on Sunday AM (great to visit & try/buy local cheese, olives, ham). If you're lucky having a room on the top floor with Etna view, you quickly forget about minor negatives...

gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Mr Robert, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible. We look forward to welcoming you to our hotel once more and to keep deserving your preference. Best Regards Giovanni Sapienza General Manager

TFreviewing 2015/06/09
« Overrated, rude staff, noisy location »

Firstly, I have a Gold Accor card: I was not offered the free drink, which is in the Terms and Conditions for the loyalty card. My colleague had the same situation at another Mercure, the staff said they may give him the free drink voucher "as a favour"!!! - booked double room with mountain view for 2 people, the lady said booking was for 1 (I showed her the Accor confirmation for 2ppl, she made no eye contact, just shrugged her shoulders). Also there is NO MOUNTAIN VIEW on 2nd floor. - the building is old and quite dirty - location is noisy, lots of traffic, our balcony door did not close properly to block out the noise - breakfast was disappointing, I expected at least some fresh pastries, traditional Sicilian sweets and not frozen ones. The staff are not trained in customer service. In fact I think the entire hotel is unaware of what this is. - shower was dirty, old, mould growing on the side. The building has potential, it could be very majestic but it's just not looked after. - it was my birthday on the 2nd night there. Again, as a loyal Accor Gold status I expected something, at least an email or something at reception (other hotels that I stayed at ~2 months before did so) I wish i had not stayed there. There is no customer service and the value for money and our entire experience was poor and disappointing!

gsapienza, Direttore at Mercure Catania Excelsior, responded to this review

Dear guest, Thank you for your first ( at all ) comments by Tripadvisor. These comments are very important for us to be able to grow even if its are not comply with the real estate. We are very sorry to know we haven’t satisfied your expectations. Location noisy, in the breakfast there are sicilian fresh pastries, sicilian fresh cheese, fresh orange Jiuce. Kind regards GS

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