Mercure London Heathrow
UB3 1LP LONDON
UB3 1LP LONDON
The newly refurbished Mercure London Heathrow with À la carte restaurant, snack bar, Costa coffee, Dry Gym, extensive meeting facilities and the Hoppa shuttle service (chargeable) to Heathrow which runs every 40 minutes from 4AM to 11PM. Located just under 2 miles from London Heathrow, the modern rooms all offer air-conditioning, flat-screen television, hairdryer, ironing facilities, complimentary tea tray, mini fridge and laptop bedroom safes as standard. Privilege bedrooms and Suites also available.
The hotel is conveniently located just under 2 miles from Heathrow Airport and is serviced by a regular Hoppa Service to and from all terminals. All major routes (M4/M25/A4) are easyly accessible making it ideal for corporate and leisure travellers.
Parking subject to availability!
GPS : 51.494497, -0.430612
The newly refurbished 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms.are non-smoking and feature flat-screen TV with satellite channels, ensuite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.
New contemporary room with single bed. Fully equipped with air-conditioning, mobile desk, free WIFI, 32" flat-screen TV, laptop safe, fridge, tea/coffee facilities, hairdryer, iron and board, Grohe Rainshower and blackout curtains.
New contemporary room with two single beds. Fully equipped with air-conditioning, mobile desk, free WIFI, 32" flat-screen TV, laptop safe, fridge, tea/coffee facilities, hairdryer, iron and board, Grohe rainshower and blackout curtains.
New contemporary room with one queen-size bed. Fully equipped with air-conditioning, mobile desk, free WIFI, 32" flat-screen TV, laptop safe, fridge, tea/coffee facilities, hairdryer, iron and board, Grohe Rainshower and blackout curtains.
Experience our Privilege rooms with deluxe interiors including king-size bed, standard room features, plus 42" flat-screen TV, Free WIFI tea coffee facilities, complimentary soft drinks, newspaper, bathrobe & slippers plus upgraded toiletries.
Larger newly refurbished room with queen-size bed. Fully equipped with air-conditioning, mobile desk, free WIFI, 42" flat-screen TV, laptop safe, fridge, tea/coffee facilities, hairdryer, iron and board, Grohe Rainshower and blackout curtains.
Flexible Family rooms with queen-size bed and Double sofa bed or single pull-out bed. Air-conditioning, free WIFI, 42" flat-screen TV, laptop safe, fridge, tea/coffee facilities, hairdryer, iron and board.
Larger newly refurbished room with queen-size bed & single pull-out bed. Air-conditioning, mobile desk, free WIFI, 32" flat-screen TV, laptop safe, fridge, tea/coffee facilities, hairdryer, iron & board, Grohe Rainshower and blackout curtains.
Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.
Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.
Reviews collected from customers who booked on AccorHotels.com
Location good,although don't get the hotel to order taxi as the charge was excessive. Had to wait for our meals in the restaurant for a very long time. Staff very friendly and helpful. Room spacious and clean. Comfy bed and pillows. Breakfast average but at least an English breakfast and not a basic continental which is OK if you are on a diet.
Dear Guest, We appreciate you taking the time to leave a review regarding your stay at the Mercure London Heathrow. It was disappointing to read that we may not have reached your expectations. On a more positive note, thank you for the positive comment about the staff performance. Kind regards, Ana Merriman Operations Manager
Overall a good hotel for overnight stay with hoppa bus access to Heathrow airport. Good food and friendly staff. On site free parking a plus as we had a hire car.The room was a good size with a big bathroom.
Dear Guest, Thank you for taking the time to write a review. It is always a pleasure to read that our guests have enjoyed their stay with us and that you have found the staff to be friendly. Yours sincerely, Ana Merriman Operations Manager
Again a wonderful stay here again.I always mention the Front Desk Team and this time I had the Wonderful Alzira Fernández to Meet & Greet me. Her huge infectious smile lights up the Reception and her friendly and courteous nature is a true asset to this Hotel. The Room as always clean..comfortable. and quiet..well needed after a very long flight. Thank You.
Dear Guest, Thank you for taking the time to write a review following your most recent visit. I am so pleased to see that time and time again you continue to enjoy you stays at the Mercure London Heathrow Hotel . A special thank you also, for taking the time to highlight excellent customer service; I will be sure to commend Alzira on her performance and share your review with the teams. We look forward to welcoming your back on a future stay. Warm regards Richard Jackson General Manager
The hotel is well located near Heathrow, 10 min drive from the airport. It has a shuttle service for 5£ one way. The parking costs 10£ but... there is no control... One can avoid this cost if it wants to. It's a bad airport hotel: restaurant is bad and service takes really long (40 minutes waiting for a simple pasta... without taste!) breakfast (poor) starts at 6:30AM (!) Late for an Airport! Cleaning is an issue, one can see it in all angles, in the room, in the restaurant... all over the hotel. In my case I suffered a fleas attack during the night and I reported it. The fleas attack may have been an accident but... the way the hotel people took the case, (they simply didn't care!) Gives a clear image of the way the hotel is managed. Consequence: second night... second fleas attack! If one knows Mercure hotels... This one is Not a Mercure Hotel Standard...
Dear Guest, Thank you for taking the time to tell us about your experience following your recent stay. I am sorry that elements of your experience did not meet your expectations; please allow me to express my sincerest apologies. In direct response to part of your feedback, I can assure you that immediately after you made your report to the Duty Manager regarding your concerns, the bedroom was thoroughly inspected for insects by trained Housekeeping staff and nothing was located. We also ensured that a qualified pest control officer investigated the allegation after your departure, again with no findings. I can also confirm that prior to and, since your stay, no similar reports have been made. With regards to car-parking, whilst there are no physical barriers, the car park is controlled by vehicle recognition cameras. These automatically log any vehicle that leaves without being registered and activates an automatic fine via the Car-park Management company. If a vehicle is a rental vehicle, the rental company also charges a Admin fee for paying fines with credit card details left during the rental period. I would advise all guests to ensure their vehicles are registered with the hotel during their stay, to avoid any inconvenience. On a more positive note, I was pleased to read that you found the hotel location ideal for the Airport. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Richard Jackson General Manager
Good hotel. Good facilities. Good breakfast. £10 parking. Staff were friendly. Quite a lot of parking spaces, so didn't struggle to park. Hotel can be improved in terms of looks etc as it feels a bit old. Overall good for a night stay.
They don't care about the customers, I usually stay at Sofitel terminal 5, I have decided to stay at this hotel and was a big mistake, it is better stay at Premier inn or similar. The put me by the carpark, AC controlled by reception so room was very hot I count sleep and then a large group arrived a midnight and they were all over the place making a lots of noise, the hotel didn't care for whose was trying to sleep or sleeping. This hotel it is just a busyness not care for if you are comfortable or welcome after a long journey or preparing for a long journey.
Dear Guest, Thank you for taking the time to leave feedback following your recent stay. I was sorry to hear that your experience did not meet your expectations and also that you were disturbed by a group of guests returning to their rooms; please allow me to express my sincerest apologies. Yours sincerely, Richard Jackson General Manager
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