Hotel - Mercure London Heathrow
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Mercure Hotel

Mercure London Heathrow

Shepiston Lane  Hayes  Middlesex 
UB3 1LP  LONDON
UNITED KINGDOM

647 reviews
TripAdvisor Rating Based on 647 reviews
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From 39.60 GBP Member's rate Members’ Rate, join while you book
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Select your dates 44.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Currency exchange
  • Porter

Leisure and activities

  • Children's Club for 4 to 6 years

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:01 - 23:59
    • Opening hours : Week-end 00:01 - 23:59

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The newly refurbished 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms.are non-smoking and feature flat-screen TV with satellite channels, ensuite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

  • 184 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Rain shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure London Heathrow

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 647 reviews
seleeyore 2017/01/25
« Don't sleep on the ground floor »

Arrived on a weekend and we were told the wrong breakfast times. The room was freezing and the draught through the windows was awful. We were on the ground floor and all the floorboards squeaked so when the people above got up at 6am in our case, so we were woken up by the floorboards squeaking for an hour as they got ready for their breakfast. The duvet is so thin I would not call it a duvet. breakfast was ok

GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. My apologies that your experience did not meet your expectations and also that you were awoken by noise from another room during your stay. Your comments with regards to the room being freezing on arrival and the thin duvet have now been taken up with the relevant department for further improvement. On a positive note it was good to see that breakfast was ok. Kind regards, Ana Merriman Operations Manager

inars2016 2016/09/10
« Slow restaurant service »

Location good,although don't get the hotel to order taxi as the charge was excessive. Had to wait for our meals in the restaurant for a very long time. Staff very friendly and helpful. Room spacious and clean. Comfy bed and pillows. Breakfast average but at least an English breakfast and not a basic continental which is OK if you are on a diet.

GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, We appreciate you taking the time to leave a review regarding your stay at the Mercure London Heathrow. It was disappointing to read that we may not have reached your expectations. On a more positive note, thank you for the positive comment about the staff performance. Kind regards, Ana Merriman Operations Manager

Kenworthyhj 2016/09/03
« Good location for airport access »

Overall a good hotel for overnight stay with hoppa bus access to Heathrow airport. Good food and friendly staff. On site free parking a plus as we had a hire car.The room was a good size with a big bathroom.

GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review. It is always a pleasure to read that our guests have enjoyed their stay with us and that you have found the staff to be friendly. Yours sincerely, Ana Merriman Operations Manager

Amanda D 2016/08/10
« Fabulous ! »

Again a wonderful stay here again.I always mention the Front Desk Team and this time I had the Wonderful Alzira Fernández to Meet & Greet me. Her huge infectious smile lights up the Reception and her friendly and courteous nature is a true asset to this Hotel. The Room as always clean..comfortable. and quiet..well needed after a very long flight. Thank You.

GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review following your most recent visit. I am so pleased to see that time and time again you continue to enjoy you stays at the Mercure London Heathrow Hotel . A special thank you also, for taking the time to highlight excellent customer service; I will be sure to commend Alzira on her performance and share your review with the teams. We look forward to welcoming your back on a future stay. Warm regards Richard Jackson General Manager

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