Hotel - Mercure Madrid Centro
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Mercure Hotel

Mercure Madrid Centro

Calle Lope De Vega 49 
28014  Madrid
SPAIN

837 reviews
TripAdvisor Rating Based on 837 reviews
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Check-in from 13h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early Check In
  • Porter
  • Concierge

Catering

  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

Our customer reviews for Mercure Madrid Centro

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 837 reviews

BarramundiTraveller 2017/01/08
« Madrid Trip »

We spent new year's eve in Madrid. Very well located for El Prado and the centre. Not far from Atocha station. Rude and abrupt staff in the reception. Not the friendly treatment you get in other Mercure. Will not go back to this hotel for sure.

MercureMadridCentro, Front Office Manager at Mercure Madrid Centro, responded to this review

Dear BarramundiTraveller, Thank you for sharing your comments with us. I am glad to read that you enjoyed our great location near all the sights and the train station. I am very disappointed to read your opinion about our services. It is not common for us to receive comments like this about our staff as you can read on other comments and therefore I would like to express our sincerest apologies if you felt that our service was not what you expected. Rest assured that we will share your comments with the team in order to improve and ensure that this does not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara García-Jiménez Jefa de Recepción

Lidija62 2016/12/26
« Good holidays in Mercure Madrid Centro »

Cozy hotel. Pleasant and hospitable environment. Great location.Convenient access to major attractions and to railway/bus stations. Helpful and attentive staff. Good breakfast. Comfortable bed. We'll recommend this hotel to our friends.

Ana C, Manager at Mercure Madrid Centro, responded to this review

Dear Lidija62, Thank you very much for your great review after your stay with us! I am delighted to read that you enjoyed your stay and specially the service provided by our team. I will share your comments with them! We look forward to welcoming you back very soon! Sincerely, Mercure Madrid Centro

Aristides_Hatzis 2016/11/17
« Nice, little hotel, near the three museums »

A rather small hotel, situated near the three Art museums in Madrid. Very convenient for art lovers (like us). Close to the center (15min walk to Puerta del Sol). Decent breakfast, kind and helpful personnel. The only setback was that we didn't get an upgrade as Accor gold members have a right to (actually this was the first instance a hotel hasn't upgrade our room!). So the room was small and our only view was an office building. But the whole experience was positive.

Ana C, Manager at Mercure Madrid Centro, responded to this review

Dear Aristides_Hatzis, Thank you very much for reviewing your stay at Mercure Madrid Centro! I am glad to read that you enjoyed your stay. Our location is indeed very central the three main museums of the city are within walking distance. It is lovely to read that you found our team to be kind and helpful and I will certainly share your comments with them. I am sorry that we were not able to offer an upgrade to a higher category of room this time. As you know, upgrades are based on availability and being a small hotel they are sometimes not possible, but we will definitely try for next time. Once again, thank you for your feedback and we hope to see you again soon! Sincerely, Mercure Madrid Centro

joaopedroj1 2016/11/03
« Fair expierence »

I had a nice stay but I expected more for a four star hotel located in centre of Madrid, especially the room (average). However, the location is perfect to explore Madrid and the staff at reception and breafkfast were very helpfull.

Ana C, Manager at Mercure Madrid Centro, responded to this review

Dear Joaopedroj1, Thank you very much for your comments after your visit to Mercure Madrid Centro. I am glad to read that you enjoyed our great location in the centre of Madrid and I very much appreciate your comments in regards to our team. I will share them with all my colleagues which I am sure will serve as an encouragement to keep improving our services day by day. We look forward to welcoming you back in the near future. Sincerely, Mercure Madrid Centro

J I 2016/10/23
« Excellent hotel! »

Very conveniently located, courteous and helpful reception, lovely rooms. Only glitch, housekeeping. Could've been better, duvet cover was not clean and had asked for it to be changed, did not happen. Unfortunate, since otherwise, this hotel and service, aces.

Ana C, Manager at Mercure Madrid Centro, responded to this review

Dear J I, Thank you very much for your comments! It is lovey to read that you enjoyed your stay and that you found our staff to be helpful and courteous. I apologize for the situation that you faced during your stay. Rest assured that I will address the concerned department to make sure that this was a one off situation. Your comments are very valuable to us, as they allow us to improve our services every day. We look forward to seeing you again soon! Sincerely, Mercure Madrid Centro

suzanneforsyth04 2016/10/04
« Madrid adventure »

Staff in reception excellent with great attention to detail and knowledgeable about local attractions and railway timetables ! Very important for me ! Staff in breakfast room had great attention to detail , replenishing breakfast items just before they were needed!! Room was a bit smaller than I expected

Ana C, Manager at Mercure Madrid Centro, responded to this review

Dear Ms Forsyth, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are always there to help our guests plan their time in Madrid and give them as many recommendations as they need. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Madrid Centro

Ming666 2016/07/20
« Not a four star hotel »

Staff okay, room is clean. But in room you can hear neibour closing curtain, walking, shower, talking...., so no sleep quality at all. Also don't think they have dedicated non- smoking room. Cigarette smell in the common area. But location is okay, very close to museam, not too far from main train station. Can go to airport by bus.

Ana C, Manager at Mercure Madrid Centro, responded to this review

Dear Ming666, Thank you for taking your time and reviewing your stay at Mercure Madrid Centro. I am glad to read that you enjoyed your stay and that our central location allowed you to make most out of your time in Madrid. Furthermore I will share your opinion with our colleagues which I am sure will be of encouragement to keep improving our services everyday. In regards to your comment about our smoking policy, let me clarify that our building is 100% smoke free and guests are encouraged to smoke only outside of the hotel. We look forward to welcoming you back in the near future! Sincerely, Mercure Madrid Centro

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