Hotel - Hotel Royal Hoi An - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Hotel Royal Hoi An - MGallery by Sofitel

39 Dao Duy Tu Street  Cam Pho Ward 
51000  HOI AN
VIET NAM

854 reviews
TripAdvisor Rating Based on 854 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 119 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Hotel Royal Hoi An - MGallery by Sofitel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 854 reviews

TrueTraveller101 2016/12/19
« Great hotel despite the bad weather »

I was in HoiAn when the flooding was at knee height. That means I stayed the while time of my HoiAn trip at the hotel. I ofcourse had every meals at the hotel. The food and the service at the maun restaurant was good and the price is also reasonable. The service at the spa is also great. Staff has been very helpful arranging a boat to take us to where our taxi can pick us up for the airport! As a LeClub gold member we also got upgraded and also recieved our free drink voucher which is very nice. It was quite chaotic with the flood situatuon but all the staffs their managed very well! One thing they can improve would be that our suite 802 is on top floor and the rain water was leaking along the window to the wooden floor, this need to be fixed.

Hotel Royal H, Rooms Division Manager at Hotel Royal Hoi An, responded to this review

Dear TrueTraveller101, Thank you for taking the time to review your recent stay at the iconic Hotel Royal Hoi An - MGallery by Sofitel. We are truly appreciated your positive review and also very happy to learn that our dream makers had tried their best to meet your needs and expectations, especially your dining experiences and spa services. Moreover, I certainly will address the matter of the leaking in our suite to concerned department for better improvement. Once again, thank you so much for your sharing and your feedback as it will help us a lot in improving our level of services. We are looking forward to welcoming you back to MGallery Hoi An should you have any chance to return the ancient town. Sincerely, Victoria Van Ho Rooms Division Manager rdm@hotelroyalhoian.com

qvhales11 2016/05/30
« Hotel Royal....... Felt like royalty! »

Everything about this beautiful hotel from the moment of check-in was perfect. The welcome by reception staff, welcome drink, explanation of services including map with details and personalised greeting by Christian, Manager of Guest Services, who gave us a tour of our room, was fabulous! We loved our up-graded room ( as a result of my Gold status as an Accor member)!! To see the way staff completed the "turn down service" each evening was incredible. They were so courteous, meticulous and thorough. We absolutely loved our stay here!! A short walk along the river to the Japanese Bridge and the "old town" had us positioned well for our stay. In fact we wished we had booked more nights during the World Wide Sale! We loved the size of the pool, being lap swimmers before breakfast. The pool has some damaged tiling which will need attention soon and given the beautiful, decorative lotus flower patterning, this will be a challenge. Small gym. Fabulous breakfast with wonderful staff. Short walk along the river to the ancient town and Japanese Bridge. Courtesy transport to An Bang beach and a bag packed with beach towels was terrific. We loved Hotel Royal - service with a smile and blissful luxury! Thank you so much to Christian and all of the staff.

Hotel Royal H, Guest Services Manager at Hotel Royal Hoi An, responded to this review

Dear qvhales11, The comments of your sojourn at the iconic Hotel Royal Hoi An - MGallery by Sofitel is very much appreciated. Thank you for the superb review of our hotel. We are really diligent to offer the best service in a great environment, and I am delighted to read that those efforts pay off on your last visit. I will make sure that the team receives the recognition the talents deserve. We have taken note of the pool infrastructure and our team of engineers are working on the solution. Thank you again for sharing your experience, and we hope your next visit will be as more pleasant as the previous one. At your services, Christian Scholtka Guest Services Manager gsm@hotelroyalhoian.com

Lrhb2014 2016/05/19
« Gorgeous hotel! »

Wonderful location, gorgeous hotel, with large sized superbly decorated rooms. Happy hour at the bar is great value and the bar staff really know how to make a great margarita! Would definitely stay here again if I return to Hoi an. It is far enough out of the hustle and bustle of the town centre but also an easy walk to all the best shops, restaurants and attractions.

Hotel Royal H, Guest Services Manager at Hotel Royal Hoi An, responded to this review

Dear MEW58 The comments of your sojourn at the iconic Hotel Royal Hoi An - MGallery by Sofitel is very much appreciated. Thank you for sharing your experiences of this "gorgeous hotel." Happy hour drinks at the River Bar are available from 17:00 to 19:00 hours. Thank you again for sharing your experience, and we hope your next visit will be as more pleasant as the previous one. At your services, Christian Scholtka Guest Services Manager gsm@hotelroyalhoian.com

rockenova 2015/10/02
« wonderful hotel »

professional staffs with good command of English, and warmly welcomed any requests before and after my staying there. One thing I strongly recommend Mgallery Hoi An is that, you should allocate or hire staffs in F&B in dinner time. I am not sure whether they are busy in normal or not. But based on my feeling during two days there, they looked like Superman without any chance to take a small tiny break and I had to wait more times to be prepared my dishes. I alsolutely do not want to make feel down of your staffs, but hope them cheer up. In the meantime, good designed pool, good spa, fitness center and others. Strongly recommend and believe that Mgallery Hoi An may be the best hotel for a couple wants take a rest in calm, not just in Hoi An, including Da Nang.

Tangi L, General Manager at Hotel Royal Hoi An, responded to this review

Dear Jackie C, Warmest greetings from Hotel Royal Hoi An, a member of the MGallery Collection. Your review was a pleasure to read. We sincerely thank you for praising our “professional staffs with good command of English”, the warm welcome you received, and the positive feedback of our Woosah Spa. At Hotel Royal Hoi An, we do take your feedback seriously to constantly improve our guest services. I disseminate the comment about allocating adequate staffing at dinner time to the Food & Beverage Manager who will take measures to ensure superior service. Thank you again for sharing your experience of Hotel Royal Hoi An. We are looking forward to welcoming you in the near future. Sincerely, Christian Scholtka Guest Services Manager gsm@hotelroyalhoian.com

Marylou000 2015/06/29
« Wow, what an experience »

We could not fault this Hotel in Hoi An, it was amazing! From the time we walked in the front door to the day we departed we were spoilt with wonder food, incredible staff assistance and overall five star experience!

Tangi L, General Manager at Hotel Royal Hoi An, responded to this review

Dear Marylou00, Warmest greetings from Hotel Royal Hoi An, member of the MGallery Collection. It is always a pleasure to receive such a positive feedback. At Hotel Royal Hoi An we try our best to make you feel welcome, and I am glad to hear that the Royal Team contributed to make from this a Memorable stay from beginning to end! Your comments will be shared with all our Teams and I am sure your review will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Tangi Le Grand General Manager

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